Job Description
Working from the Lakewood, CO office, as a Customer Service Coordinator, you will play a crucial role in developing and maintaining positive customer relations. Your responsibilities will include responding to customer inquiries, providing administrative support to the Service Team, and ensuring efficient coordination with internal functions to meet customer needs.
Key Responsibilities:
Customer Relations:
- Respond promptly and professionally to customer quotes, orders, and service requests via phone and email.
- Cultivate strong relationships with potential clients, understanding their needs, and addressing concerns effectively.
Team Support:
- Assist field service personnel in acquiring materials, documentation, and work orders for scheduled activities.
- Validate post-service completion details, resolving any inconsistencies before customer invoicing.
- Monitor and expedite spare parts orders to guarantee on-time delivery.
Collaboration:
- Collaborate with internal stakeholders across Supply Chain, Technical Support, Commercial Services, Shipping, and Finance teams.
- Showcase expertise in the quote and order system processes.
Safety, Quality, and Compliance:
- Promote a "Safety First" culture.
- Ensure adherence to safety and quality across operations.
- Ensure compliance with policies and procedures.
Organization:
- Complete administrative tasks accurately and in a timely manner.
- Support effective communication and provide constructive feedback.
- Support the overall organizational vision, values, and culture.
Qualifications
- Minimum 3 years of experience in a customer service or operations role.
- An advanced diploma in a relevant field is strongly preferred; equivalent experience will be considered.
- Proficiency in ERP systems is essential.
- Familiarity with CRM systems is preferred, but not mandatory.
- Experience in identifying technical components is advantageous.
- Spanish and other language skills are a plus.
Skills/Abilities:
- Detail-oriented with multitasking capabilities.
- Critical-thinking and problem-solving skills.
- Adaptability and a willingness to learn new skills.
- Strong organizational skills with a focus on fast and accurate turnaround times.
- Excellent written and verbal communication skills.
- Team-oriented mindset with a passion for service-oriented work.
Physical Requirements
- Ability to sit for long periods of time
- Ability to lift 5 – 10 lbs
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