Tomra is hiring a Remote Field Service Engineer / Optimizer* - Recycling for BeNeLu
Job Description
- Field service work including commissioning, operation, testing, integration, optimization, maintenance, and repair predominantly for Recycling, but also tasks in other TOMRA Sorting business streams may occur.
- Training of customer maintenance and service personnel on site as well as TSS Service Engineers or distribution partners/agents in-house.
- Providing high-level technical phone support and field response for equipment and customer issues to individuals within and outside the organization.
- Support to Sales and Project Management and striving for project acceptance.
- Providing detailed field reports that are useful for the whole organization after every installation or technical intervention.
- Commissioning and support for prototype and first serial production machines.
- Close cooperation with application development/Testcenter when working on new materials or streams.
Qualifications
- Excellent communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
- Fluent in spoken and written English.
- Excellent technical problem-solving, troubleshooting, and follow-up skills.
- Ability to relate to customers, their views, and issues, locally and in other countries and cultures.
- Motivated individual with a passion for Engineering.
- Ability to transform a self-detected or given problem into a final solution.
- University or College studies in preferably Electrical Engineering or Waste Management, minimum Technician or engineering 3rd Level qualification required.
- 3-5 years of "hands-on" experience in a B2B, Industrial Equipment support role.
- Being self-motivated and having the proven capacity to fully complete tasks.
- Advanced IT and network skills.
- Full clean driving license essential.
- Must be a team player.
- Proficiency in other languages.
- Basic knowledge in material science beneficial (e.g., differences in types of polymers, metals, or ores).
- Basic knowledge in waste processing beneficial (e.g., different types of machines in a recycling plant, process understanding, …).
- Willing to travel for at least 80 % of the time, based on a flexible schedule
- Full clean driving license essential
- Knowledge of recycling processes is a plus
- You know how to change an IP address
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