Job Description

At Frasers Group Financial Services, we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an ambitious FGFS Operations Manager to proactively integrate Frasers Plus across the network of store fasciae. To dynamically drive credit penetration, and applications to grow revenue and customer loyalty. To support Regional Managers, Area Managers and Store Managers to grow credit sales and thus supporting store sales and profit growth in line with targets and budgets. To ensure that stores adhere to relevant aspects of Financial Services compliance as set out by the FCA and the business.                                                                                                                   

Key Responsibilities     

• Build strong relationships within FGFS, Retail Operations, HR, L&D and the Store Leadership and Teams to gain full support and endorsement of strategic objectives.
• Design, develop and deliver training interventions appropriate to the fascia / role context, which support development of store service, colleague confidence and leadership behaviours, to deliver the growth of Frasers Plus sales penetration, applications other and relevant business goals.
• Continuously monitor and evaluate performance metrics, including but not limited to OKRs, to identify areas for improvement and drive ongoing enhancements in performance across all aspects of Frasers Plus initiatives. Analysing data, identifying trends, and implementing strategic adjustments Maintain an ongoing awareness of group operational activity and its likely impact on the performance of Frasers Plus both positive and negative, enabling support or mitigation as appropriate.
• Support ongoing pilots, trials, and tests in support of the creation of new ways of working, material, reporting, and options to support stores.

Qualifications

• Leadership experience within a retail / financial services sector, or if from outside of the sector, significant working knowledge of financial services. In addition, the job holder will have experience of working within an operational field-based role.
• Will require excellent motivational and presenting skills, which will be used to support and drive performance of key metrics.
• Experience of influencing at a senior management level in a medium to large business.
• Proven track record in driving financial services within a previous role.
• Skills in team leadership and development in relation to driving sales performance and improving profitability.
• Excellent communication skills both written and verbal are required.
• Must be PC literate with the ability to use Microsoft Word, Excel, and PowerPoint.

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