About the opportunity

The Homebuying Operations team is a critical part of what makes Homeward unique to traditional financing. This team is responsible for ensuring a seamless experience for our Customers and Agents on transactions where Homeward buys and sells the home. The Transaction Manager role is a teammate to our Agent, a guide to our Customer, and the representative that protects Homeward through due diligence. 

We’re seeking a Transaction Success Manager to support the execution of buying and selling homes while providing exceptional service to both the agent and the Homeward customer. As part of the team, you’ll be responsible for communicating expectations, policies, and next steps to the Agent and Customer  while driving the transaction through an on time closing. You’ll use your Real Estate background and knowledge to create confidence and understanding in the Homeward process with your Agent. Strong communication, detailed organization, deadline adherence, and problem solving are essential for this position.

This position will work cross-functionally with other critical teams including operations, sales, product, among others.

Note: This is a temporary position for up to 6 months with the possibility of becoming permanent.

In this role, you will

• Support the agent and customer through the due diligence period of the contract by collecting and delivering Earnest Money, ensuring the contract has been sent to title, ordering the preliminary appraisal, and drafting the Customer Purchase contract.
• Order and collect the Customer’s inspection report and submit through the proper channels to have it verified by our inspection team and/or valuations team. 
• Liaison between our inspection and valuations teams to communicate any identified risks outlined on the inspection report and works with the customer to develop a pathway forward in mitigating any property condition or financial risks (ability to negotiate and communicate items effectively is a must).
• Support the agent and customer throughout the Homeward purchase contract by answering and offering support in drafting any necessary amendments or addendums.
• Communicate appropriate listing timelines and ensure customer and agent are compliant with the listing schedule through bi weekly calls.
• Collect showing data and feedback on a weekly cadence from listing agents.
• Advise and monitor any pricing adjustments - collaborate with our valuations team in guiding reductions outside of the standard listing schedule.

What you’ll bring:

• 3+ years Real Estate transaction management experience
• Exceptional organizational skills
• Impeccable written and verbal communication skills 
• Strong time-management and project management skills
• An ability to remain focused and execute under pressure of deadlines and multitasking
• An intrinsic desire to serve customers and provide a delightful, seamless experience
• The drive to be a part of innovation and a growing team
• Real estate license, preferred 

Pay and benefits

• Compensation range: $70,000 Base Salary
• Remote-first environment (our Headquarters are in Austin, TX)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.