Customer Service Operations Manager (Multilingual English & Spanish) 

About Viator:

Viator is a Tripadvisor company that makes it easy to find and book something you'll love to do. With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home. 

​We believe that we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there.

Location: Oxford/Hybrid: 3 times per week office attendance for day shifts, late/evening shifts will be home based.

Working Hours: 37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. We operate a 24hrs 7 days week environment; shifts assigned to you may require that you work over weekends and public holidays.

As the Customer Service Operations Manager, you are an integral part of the global Viator Operations Management team. You will report to the Director of Customer Services  and will have frequent and significant exposure to the management teams of Viator. You will be responsible for recruiting, developing and managing the department within the in-house call centre operations in the Oxford office centred on escalations, social media and complaint resolution. In addition, you will also help in supporting wider global operations.

The individual will have a strong analytical approach to work and proven track record of managing processes and teams with a high level of attention to detail.

• Evaluate performance and ensure the teams utilise the service management metrics for the ongoing monitoring of performance for teams and individuals.
• Direct and motivate direct reports and teams to achieve agreed targets. Ensure personal goals and objectives are set, communicated, measured and reviewed as per company policy.
• Effectively manages performance of the team, addresses under performance in a swift manner and openly celebrates success. Conducts monthly 1:1's with formal review of performance.
• Active development of the team, provides a considered structure for continuous development. Identifies individuals for appropriate succession planning.
• Ensure that all coaching and development logs are accurate and timely.
• Supervising staff in accordance with company policies and procedures.
• Coordinate coaching and training of staff onsite.
• Produce literature and manuals were appropriate to help improve performance.
• Identify and implement initiatives to improve employee engagement.

Operational Management

• Determine daily plan to meet and exceed business performance targets by ensuring sufficient capacity available to meet incoming volumes and minimise backlogs.
• Ensure that service issues are recorded and responded to within agreed service levels and timelines.
• Assist with the design and testing of potential process changes and work with key stakeholders to ensure successful implementations.
• Keep up to date with company, department and process knowledge.
• Standardise processes, procedures and platforms for service delivery.
• Auditing of processes to ensure currency and accuracy in line with department standards.
• Monitor customer feedback and interactions to ensure we leverage customer insights to build a culture of continuous improvement.
• Proactively champion best practice to enhance agent productivity, CSAT, Quality, Issue Resolution and First Contact Resolution. Regularly help to review processes and develop improvements.
• Champion Department Initiatives and show pro-activity in identifying where knowledge or process gaps exist to coach, educate and provide assistance as required.
• Work closely with various functions like Quality, Training, WFM and Human Resources to strengthen the business relationship between the departments.
• Partner with operations management and new product teams to successfully introduce new products and processes to our customer and global base.

 Customer Relations

• Understanding key demand / complaint drivers.
• Partner with the legal and PR teams to assess and strengthen process controls and regulatory adherence.
• Work with key business stakeholders to minimise DSAT drivers and improve Customer Experience and Satisfaction..
• High activities cases tracked, managed and analysed. Reduce the number of touches per case.
• Ensure SLA’s on responding to complaints and escalations are hit.
• Report risk events and ensure Corrective Action Plans are raised as necessary.
• Monitor potential claims ensuring minimal financial impact to the business and provide financial reporting back to management on the cost of resolution.
• Produce weekly / monthly and ad hoc reporting of the above to senior management level.
• Investigate and report on poor supplier conduct, assist in driving initiatives to improve supplier behaviour.
• Manage, respond and track forum reviews for Viator.
• In addition - any other duties delegated ad-hoc.

What are we looking for?

• At least five years of experience managing a Customer Support team across different cultures with managing US emplyess.
• Accomplishes organisation’s goals by accepting ownership for delivering on new and different requests; exploring opportunities to add value to tasks undertaken.
• Passion for solving customer issues.
• Ability to handle confidential information and adhere to established protocols.
• Strong time management/prioritisation skills and multi-tasking ability.
• Excellent editorial judgement and command of the English language.
• Ability to work independently, anticipate problems and suggest solutions.
• Experience with relevant applications, including but not limited to: Managed multi-channel operations i.e. voice support, email.
• Experience managing escalations / complaint cycles.
• Web-based content management Systems.
• CRM/Customer Support Tools
• Word Processing/Spreadsheet Applications (Microsoft Office, Google etc.)
• Social Media Applications (Facebook, Twitter, etc.)
• Hands-on experience with user-generated content. (either personally or professionally)
• In addition, the ideal candidate will demonstrate the following competencies:
• Flexible and open to change and new information; adapts behaviour and work methods accordingly.
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.
• Exhibits integrity through fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.
• Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people.
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively.
• Identifies and analyses problems; distinguishes between relevant and irrelevant information.
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilises metrics relevant to role.
• Clear communication through expression of facts and ideas in a clear, convincing and organised manner
• Good business judgement when making decisions and always considers the relevance/impact of each decision on the business.

#Viator

#LI-JAC0B

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We believe travel brings out the best in us, opens our eyes to the world and connects us to each other. Millions of people visit our site and app every month, looking for guidance in planning their next trip. Where to go? What will it be like? Will it be worth it? As Product Designers, we can help take the anxiety out of their travel planning, answer their questions, and more importantly, inspire and empower them to explore the world with confidence. 

We’re looking for a Product Designerto play a critical role in shaping our product experience. You’ll work alongside a team of world-class designers, engineers, product managers, and content creators to design for the 450 million+ travelers across the globe that travel with us monthly. 

Job Location: Remote with a preference for east coast or the willingness to work an east coast schedule.

This role is a remote position in the United States, preferably east coast. Occasional travel to company offices as necessary.

What You’ll Do

• Partner closely with designers, product managers, engineers, and researchers to translate user goals into elegant, memorable design solutions 
• Help maintain and operationalize the design system
• Manage multiple projects of moderate scope across the product lifecycle, setting the vision for the user experience, and clearly explaining the strategic purpose and user value behind decisions
• Ensure designs and user interfaces deliver core brand strategy and vision
• Collaborate on user research sessions
• Operate across projects with different speeds and effectively balance big thinking and timely execution
• Be the voice of the consumer, advocating for solutions that deliver the best user experience based on data, user research, and industry best practices
• Actively participate and contribute to team culture, and suggest areas of improvement 

Skills & Experience

• 3 to 6 years experience designing at consumer-focused brands or agencies
• Passion for design systems and data-informed product design
• Incredible design chops with proven experience shipping customer-centric products
• Experience designing for iOS and Android platforms
• Ability to manage multiple projects simultaneously, from concept to completion
• Excellent communication skills, conviction, and a strong design point of view
• A passion for travel
• Portfolio that showcases your contribution to digital products and demonstrates originality, innovation, and strong problem solving skills

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $125,000 to $145,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-REMOTE

#LI-EK1

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

What we do in Partner Marketing:

The Partner Marketing team supports various business lines offering SaaS and advertising solutions to Tripadvisor partners. Partners we serve include hoteliers, restaurateurs, tour operators, and other businesses interested in engaging our extensive traveler audience. As the global travel sector continues to adapt and transform, our partner solutions are at the forefront in supporting the emerging needs of our business partners.

Reporting to the Associate Director of Growth Marketing, the Growth Marketing Manager, B2B  is responsible for the strategy, development, implementation and evaluation of lifecycle and acquisition marketing campaigns. This is a highly cross-functional role that will interface with numerous stakeholders across Product, Engineering, Legal, Marketing, Customer Support, Sales and Creative.

Job Location: Remote

This role is a remote position in the United States with a strong preference for east coast working hours. Occasional travel to company offices as necessary.

What you’ll do:

Key responsibilities include but are not limited to:

• Develop growth strategies in CRM channels to drive user engagement and to meet self-service revenue goals for each supported business line.
• Drive end-to-end campaign strategy and execution, coordinating key inputs and dependencies across Creative, CRM Engineering, CRM Operations, Product, and Analytics to ensure successful project completion.
• Partner with Marketing teams across paid social, SEM, and onsite advertising as the subject matter expert on the customer lifecycle to guide channel strategies.
• Develop, monitor, and optimize CRM automations to continuously improve the lifecycle marketing program based on key performance indicators.
• Analyze and report out campaign performance and channel health to cross-functional stakeholders at various levels in the business.

Who you are:

• Customer Centric:You’re constantly putting the user experience at the forefront of everything you do.
• Exceptionally organized:You have knack for to-do lists and project management; and you are able to effortlessly manage multiple projects at once without missing a deadline
• Excellent communicator:You can get the point across both visually and verbally in a clear and direct manner
• Passionate and proactive:You are constantly searching for new innovative ways to drive the business forward 
• Entrepreneurial and accountable:You have a strong sense of ownership and can run with projects with minimal oversight
• Team player:You approach your work, your teammates and unexpected changes with a positive attitude 

Qualifications and experience:

• 8+ years of professional experience in marketing
• Experience using email marketing automation platforms required
• Analytical mindset with experience leveraging performance data to develop insights (Experience using Tableau preferred)
• Must be comfortable translating complex customer segmentation into clear specifications for data engineers.
• Exceptional project management and organization skills, with a keen eye for detail
• Must be a collaborative, cross-functional team player
• Must exhibit superb verbal and written communication skills
• Must be self-motivated, able to work effectively in an autonomous environment

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $120,000 to $130,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-EK1

#LI-HYBRID

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

What we do in Research & Insights: 

We are a global team of research and insights specialists dedicated to supporting various departments across the company, including Sales, consumer marketing, and leadership. Our responsibility is to generate valuable insights through a blend of research methodologies, driving the advancement of our business.

Job Location: Remote

This role is a remote position in the United States working east coast hours. Occasional travel to company offices as necessary.

What You’ll Do

• Play an integral role in developing Tripadvisor’s go-to market sales narrative, partnering with cross functional teams across the Tripadvisor Global Partner Services organization.  
• Leverage Tripadvisor’s unique 1st party data to provide compelling travel insights to external audiences (enterprise clients, media, etc). 
• Use a variety of data sources (1st party data, syndicated research tools, custom research studies, etc.) to accurately and thoroughly answer research requests from stakeholders across sales, marketing, communications, etc.   
• Keep a pulse on the broader media and travel ecosystem, staying on the cutting edge of trends in each industry.  
• Serve as a valuable research resource and consultant for internal and external stakeholders.  
• Collaborate with fellow research team members on the ideation, development and execution of thought leadership.  
• Support ad effectiveness measurement, managing studies from scoping through report delivery.  

Skills & Experience 

• Bachelor's degree in marketing, economics, statistics or experience relevant to the role.
• 6-8 years of experience in media, an agency or research vendor.  
• Knowledge of ad effectiveness measurement such brand lift, attribution and sales lift studies.  
• Demonstrated experience creating and presenting clear and compelling data-driven narratives.  
• Strong Excel skills (pivot tables, lookups etc) and experience in creating PowerPoint, Google Slides presentations with data visualizations and insights.
• Experience with media research & digital listening tools (GWI, Comscore, MRI, Brandwatch)
• Experience with BI tools i.e. Tableau and query language (SQL, Python etc.) preferred.
• Excellent verbal and written communication skills.
• Strong knowledge of research methodologies (survey design, segmentation, brand tracking, etc)
• Highly collaborative in a cross departmental fast paced environment that requires flexibility and the ability to manage multiple priorities.  
• Keenly attentive to detail, task-driven with the ability to produce key deliverables and hit important deadlines in a fast-paced environment.

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $140,000 to $155,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-EK1

#LI-Remote

About Tripadvisor:

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

This role will be an integral part of the Tripadvisor Finance team with a focus on revenue forecasting, financial analysis, and business partnership.

Job Location US remote/Needham, MA: Hybrid

This role is a hybrid position that requires 1 days per week in the Needham office

What you'll do:

• Own forecasting and financial analysis for the Tripadvisor Media Advertising, Rentals & Flights revenue lines.
• Provide regular financial reporting for the operational business leadership team and other stakeholders.
• Develop and maintain a strong relationship with the GM, product, and analytics teams for these business units.
• Provide timely and dependable financial performance updates to GM and Finance Leadership, with insights and comparisons such as vs. Plan, Prior Year and Prior Forecasts.
• Help automate and optimize both business processes and reporting and analytics as it relates to these revenue lines.
• Anticipate and communicate risks and opportunities.
• Work closely with the broader Tripadvisor Finance and Accounting teams to ensure that the business complies with Tripadvisor’s financial policies, processes, and calendar of deliverables.
• Be flexible and assist with ad hoc projects as needed.

Skills and Experience:

• Bachelor’s degree in Finance, Accounting or related field required
• 4+ years of experience in FP&A and Accounting roles with increasing responsibility 
• Prior experience within online/media advertising 
• Advanced MS Excel and PowerPoint skills
• Strong qualitative and quantitative skills, with a demonstrated passion for using data to drive decision-making
• Excellent communication skills and the ability to influence decision-making
• Extremely organized with the ability to contribute to multiple projects within tight timelines
• A team player, able to step in and help out other members of the team when needed
• An inquisitive nature, someone who wants to explore variances and understand the root cause 
• Understands and can work in the detail but possesses a strong big-picture orientation that can be employed when appropriate. Can effectively combine the two.  
• Experience with Hyperion Planning and Essbase systems, and/or Workday Financials is a plus.
• Experience with SQL and/or Tableau is a plus.
• Organized with a strong attention to detail.

In addition, the ideal candidate will demonstrate the following competencies:

• Identifies and analyzes problems; distinguishes between relevant and irrelevant information.
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business.
• Clear communication through expression of facts and ideas in a clear, convincing and organized manner .
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment. 
• Treats colleagues and partners with respect, considers and responds appropriately to the needs, feelings, and capabilities of different people.

What We Offer:

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $90,000 to $115,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future. 

We strive to create an accessible and inclusive experience for all candidates. If you need reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-CH01

#LI-Tripadvisor

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

#Viator

#LI-Remote 

#LI-TA1

Senior. Director, Head of Finance Data Engineering

Remote position - US

Who we are: 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

What you’ll do:

As Head of Finance and Accounting Systems and Data Engineering you will lead the development and optimization of financial and accounting systems and data engineering initiatives for a dynamic travel marketplace organization. This executive role demands a strategic leader to oversee financial system architecture, data integration, and reporting frameworks that drive business growth and operational efficiency.

This leadership is crucial in shaping the strategic vision for our financial and accounting systems and data infrastructure, ensuring the alignment of data and technology solutions with business objectives, and optimizing processes to support the company’s growth and compliance needs.

What we are looking for?

You bring a minimum of 10 years experience in leadership spanning Business Management, Strategy, Operations and technical areas such as Data and software engineering. This role offers a great opportunity for professional growth with the world’s largest travel guidance company.

Key Responsibilities:

• Strategic Vision: Develop foundational data strategy with a focus on data platforms and engineering to support Finance and Accounting team’s business objectives and specific goals
• Stakeholder management and collaboration: Work closely with Accounting, Tax, Finance, Procurement, IT, HR, Internal Audit and other departments across all Tripadvisor brands including Viator, Fork and Cruise Critic to understand data requirements and deliver effective solutions.
• Communication: Facilitate effective communication between technical and non-technical stakeholders, serving as the primary point of contact for finance and accounting data engineering-related inquiries.
• Data Architecture: Design and oversee the creation of robust data architecture to ensure reliable data flow, integrity, and security for financial and accounting operations and processes across TA, Viator, Fork and Cruise Critic.
• Data Pipeline Management: Develop, maintain, and optimize data pipelines and ETL processes to ensure the accuracy, completeness, and availability of financial and accounting data across all relevant technical systems across all Tripadvisor brands
• Critical Data Process Management:Maintain and optimize the data infrastructure relating to critical finance processes (e.g. digital services tax process), as well as identify, evaluate and resolve technical issues that may impact the existing data infrastructure
• Technology Evaluation: Evaluate, recommend, and implement new tools and technologies, including Generative AI solutions, to enhance data processing and analysis capabilities. Provide support and develop workflows/automations using (Alteryx and UiPath). Stay current with trends and best practices in data engineering, finance, and AI technologies.
• Generative AI in Finance and Accounting: Explore and implement Generative AI vendors and techniques for automating financial and accounting processes and generate actionable data
• Project Management: Oversee the planning, execution, and delivery of data engineering projects, ensuring they are completed on time, within scope, and within budget. Drive finance automation program with governance structure and tools/platform management.
• Lead and Mentor: Lead, mentor, and develop a team of finance and accounting data engineers and data analysts, fostering a culture of growth and excellence.

Qualifications:

• Leadership and Strategy: Proven experience leading a data engineering team for Finance and Accounting functions, with a strong track record of developing and executing data strategies that align with business goals.
• Experience: 15+ years of experience in finance and accounting systems, processes, and data engineering, with a deep understanding of financial operations and data management. Deep expertise in ERP systems and integrations with custom and standard applications.
• Technical Expertise: Deep understanding in data engineering tools and technologies. Experience with cloud platforms like AWS, Azure, or Google Cloud, and data warehousing solutions. Experience with Alteryx and UiPath a plus.
• Generative AI Skills: Familiarity with Generative AI technologies and their applications in finance and accounting; exposure to procurement, HR, Internal Audit a plus
• Financial systems experience: Strong understanding of financial systems, data structures, and accounting GAAP rules. Ability to integrate financial and accounting knowledge with data engineering practices.
• Cross-Functional Collaboration: Demonstrated ability to work effectively with diverse teams across Accounting, Tax, Finance, Procurement, IT, Internal Audit and HR to meet data requirements and deliver solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Project Management: Experience managing data engineering projects, including resource allocation, budget management, and meeting project deadlines.
• Automation Mindset: An approach to data engineering that emphasizes automation, efficiency, and best practices over manual processes and roadblocks.
• Industry Knowledge: Familiarity with the Fintech industry or a deep understanding of financial and accounting processes, GAAP regulations and SOX guidelines (404A & 404B). Experience maintaining industry standards and compliance requirements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

 #LI-AMCVAY

#LI-Remote

About Viator:

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Job Summary:
Viator, a leading marketplace for travel experiences, is seeking a highly skilled and experienced Senior Brand Designer to join our team. As a Senior Brand Designer at Viator, you will play a pivotal role in shaping the visual identity and creative output that drives customer engagement and loyalty. You will work closely with cross-functional teams to develop innovative and compelling designs that resonate with our audience across various marketing channels.

What You’ll Do

• Lead the maintenance of the Viator brand across marketing and community channels, ensuring consistency and alignment with brand guidelines.

• Conceptualize and execute new digital campaigns that engage audiences and support brand awareness, acquisition, and retention.

• Lead design projects from ideation to execution, ensuring a seamless and cohesive brand experience.

• Collaborate with internal teams, including marketing, product designers, and content creators, to ensure visual consistency across all touchpoints.

• Mentor and potentially lead a small team of designers, fostering a culture of creativity and collaboration.

• Stay informed about industry trends and best practices in design, particularly within the travel and tourism sector.

Skills & Experience

• 5+ years of experience in brand design, with a strong online portfolio showcasing conceptual thinking and proficiency in various design elements.

• Experience in digital and interactive design, with a focus on engaging the travel and experiences communities preferred.

• Proficiency in design software such as Illustrator, Photoshop, Figma and After Effects, with a basic understanding of Premiere.

• Strong understanding of typography, layout, color theory, and other design principles.

• Excellent communication and collaboration skills, with the ability to articulate creative concepts and strategic thinking to cross-functional teams

• Data-driven and obsessed with measurable impact of a campaign.

• Bachelor's degree in Graphic Design, Visual Arts, or a related field.

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.

• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations.

• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.

• Donation matching. Give back? Give more! We match qualifying charitable donations annually.

• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.

• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.

• Travel perks. We believe that travel is employee development, so we provide discounts and more.

• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.

• Health benefits. We offer great coverage and competitive premiums.
   

Our Values

We aspire to lead; We’re relentlessly curious... want to know more? Read up on our values:

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.

• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”

• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.

• We serve our customers, always. We listen, question, respond, and strive for wow moments.
   

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

#Viator

#LI-Remote

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

#Viator

#LI-Remote

#LI-Jacob

Senior. Director, Head of Finance Data Engineering

Remote position - US

Who we are: 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

What you’ll do:

As Head of Finance and Accounting Systems and Data Engineering you will lead the development and optimization of financial and accounting systems and data engineering initiatives for a dynamic travel marketplace organization. This executive role demands a strategic leader to oversee financial system architecture, data integration, and reporting frameworks that drive business growth and operational efficiency.

This leadership is crucial in shaping the strategic vision for our financial and accounting systems and data infrastructure, ensuring the alignment of data and technology solutions with business objectives, and optimizing processes to support the company’s growth and compliance needs.

What we are looking for?

You bring a minimum of 10 years experience in leadership spanning Business Management, Strategy, Operations and technical areas such as Data and software engineering. This role offers a great opportunity for professional growth with the world’s largest travel guidance company.

Key Responsibilities:

• Strategic Vision: Develop foundational data strategy with a focus on data platforms and engineering to support Finance and Accounting team’s business objectives and specific goals
• Stakeholder management and collaboration: Work closely with Accounting, Tax, Finance, Procurement, IT, HR, Internal Audit and other departments across all Tripadvisor brands including Viator, Fork and Cruise Critic to understand data requirements and deliver effective solutions.
• Communication: Facilitate effective communication between technical and non-technical stakeholders, serving as the primary point of contact for finance and accounting data engineering-related inquiries.
• Data Architecture: Design and oversee the creation of robust data architecture to ensure reliable data flow, integrity, and security for financial and accounting operations and processes across TA, Viator, Fork and Cruise Critic.
• Data Pipeline Management: Develop, maintain, and optimize data pipelines and ETL processes to ensure the accuracy, completeness, and availability of financial and accounting data across all relevant technical systems across all Tripadvisor brands
• Critical Data Process Management:Maintain and optimize the data infrastructure relating to critical finance processes (e.g. digital services tax process), as well as identify, evaluate and resolve technical issues that may impact the existing data infrastructure
• Technology Evaluation: Evaluate, recommend, and implement new tools and technologies, including Generative AI solutions, to enhance data processing and analysis capabilities. Provide support and develop workflows/automations using (Alteryx and UiPath). Stay current with trends and best practices in data engineering, finance, and AI technologies.
• Generative AI in Finance and Accounting: Explore and implement Generative AI vendors and techniques for automating financial and accounting processes and generate actionable data
• Project Management: Oversee the planning, execution, and delivery of data engineering projects, ensuring they are completed on time, within scope, and within budget. Drive finance automation program with governance structure and tools/platform management.
• Lead and Mentor: Lead, mentor, and develop a team of finance and accounting data engineers and data analysts, fostering a culture of growth and excellence.

Qualifications:

• Leadership and Strategy: Proven experience leading a data engineering team for Finance and Accounting functions, with a strong track record of developing and executing data strategies that align with business goals.
• Experience: 15+ years of experience in finance and accounting systems, processes, and data engineering, with a deep understanding of financial operations and data management. Deep expertise in ERP systems and integrations with custom and standard applications.
• Technical Expertise: Deep understanding in data engineering tools and technologies. Experience with cloud platforms like AWS, Azure, or Google Cloud, and data warehousing solutions. Experience with Alteryx and UiPath a plus.
• Generative AI Skills: Familiarity with Generative AI technologies and their applications in finance and accounting; exposure to procurement, HR, Internal Audit a plus
• Financial systems experience: Strong understanding of financial systems, data structures, and accounting GAAP rules. Ability to integrate financial and accounting knowledge with data engineering practices.
• Cross-Functional Collaboration: Demonstrated ability to work effectively with diverse teams across Accounting, Tax, Finance, Procurement, IT, Internal Audit and HR to meet data requirements and deliver solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Project Management: Experience managing data engineering projects, including resource allocation, budget management, and meeting project deadlines.
• Automation Mindset: An approach to data engineering that emphasizes automation, efficiency, and best practices over manual processes and roadblocks.
• Industry Knowledge: Familiarity with the Fintech industry or a deep understanding of financial and accounting processes, GAAP regulations and SOX guidelines (404A & 404B). Experience maintaining industry standards and compliance requirements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

 #LI-AH1

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

#Viator

#LI-Remote

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

#Viator

#LI-Remote

#LI-GM1

Head of Generative AI Solutions and Operations 

Remote position - US

Who we are: 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

What you’ll do:

This is a senior leadership position that will have exposure across the entire business, influencing the vision and implementation of Generative AI strategy and in turn, creating impactful solutions for travelers, partners and external syndication. This can take the form of helping our customers plan their perfect trip, book a hotel, engage in experiences or drive efficiency and effectiveness through the latest advances in Generative AI technologies.

The Head of Generative AI Solutions and Operations is a key leadership role responsible for developing and executing a comprehensive Generative AI data strategy to drive business objectives. This role involves partnering with key business stakeholders, all data and engineering teams including AI/ML, Analytics, Data Engineering, Data Platform, Engineering and external vendors/partners to ensure that the organization leverages data effectively to make informed decisions. In this role you will be responsible for driving the growth and success of our practice focused on generative artificial intelligence (AI). This role requires a combination of leadership abilities, industry knowledge and technical expertise to deliver innovative generative AI solutions internally and externally.

What we are looking for?

You bring a minimum of 10 years experience in leadership spanning Business Management, Strategy, Operations and technical areas such as Data Science, Machine Learning,  and software engineering. This role offers a great opportunity for professional growth with the world’s largest travel guidance company. 

Key Responsibilities:

• Develop and implement a comprehensive growth strategy for the generative AI practice, aligned with the company's overall business objectives. Identify new business opportunities and cultivate relationships with key stakeholders interested in generative AI solutions.
• Develop AI features and offerings: Collaborate with internal teams and external partners as needed to define their AI vision and goals. Design customized AI strategies & offerings aligned with their business objectives, industry trends, and technological advancements.
• Develop Gen AI operational plan, ensuring robustness, sustainability, and cost-effectiveness. Evaluate buy vs. build options and decide on custom applications versus 3rd party solutions. Define and collaborate with other technology and infrastructure teams to build Gen AI platform ecosystem.
• Lead Implementation of AI Solutions: Lead the implementation of AI solutions by working closely with cross-functional teams. Define project scopes, timelines, and deliverables. Ensure seamless integration of AI technologies into existing systems and processes.
• Leverage technical expertise and broad experience to provide guidance and direction to senior leadership, colleagues, and staff.
• Evangelize Tripadvisor employees at all levels on the benefits and opportunities associated with generative AI for content creation and production efficiency. Prepare compelling presentation materials and represent the group as an influential authority on the subject, instilling confidence and motivating the organization to take risks and embrace new technologies.
• Develop partnerships with senior leadership, determining and aligning initiatives with Tripadvisor product, business and technology strategies. Establish collaboration and support for investment in new technology directions.
• Maintain open collaboration with similar companies and industry bodies involved in media production. Understand and participate in industry wide production strategies and standard processes.
• Lead AI Transformation: Drive AI transformation initiatives, including change management, training programs, and cultural shifts. Foster a data-driven mindset within organizations and promote the adoption of AI across various departments.
• Stay Current with AI Developments: Continuously research and evaluate emerging AI technologies, frameworks, and methodologies. Keep with industry trends and advancements to provide up-to-date recommendations.
• Measure and Evaluate: Establish key performance indicators (KPIs) and metrics to track the effectiveness of AI initiatives. Regularly monitor progress, evaluate outcomes, and provide insightful reports to clients.

Qualifications:

• Education: Bachelor's or advanced degree in business management, data science, business analytics, computer science, or a related field.
• Experience: Proven experience in developing and implementing data strategies in complex organizational environments.
• Strategic Thinking: Strong strategic thinking and problem-solving skills, with the ability to create high level strategy in new business areas
• Leadership Skills: Demonstrated ability to lead and influence at a senior level, collaborate with diverse stakeholders, and drive results in a dynamic environment with excellent communication and interpersonal skills.
• Industry Knowledge: In-depth knowledge of emerging trends in business applications of Data and AI, latest developments in technical breakthroughs of AI.
• Change Management: Proven experience in driving cultural and organizational change towards a more data-centric mindset.
• Communication: Excellent communication and presentation skills with the ability to convey complex technical concepts to non-technical stakeholders. Showcase strong interpersonal, verbal, written, and presentation skills when presenting to partners and collaborators.
• Project Management: Demonstrate ability to provide direction and oversight to ensure project resources will be optimized and priorities continually reviewed ensuring alignment with strategic and business objectives.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

 #LI-AH1

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $70,000 to $80,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI_JV1

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

#Viator

#LI-Remote

About Bókun:

Bókun, a proud member of the Tripadvisor Inc. family, is looking for an experienced Marketing Director to join our dynamic team. 

We are the fastest-growing reservation system for the tours and activities industry. We operate with the agility of a startup while being supported by the stability of a publicly traded company in Tripadvisor.

Position Overview:

We seek a strategic and dynamic Director of Marketing to lead our marketing efforts at Bókun. This pivotal role involves crafting and executing marketing strategies that enhance brand awareness, drive customer acquisition, and boost revenue growth. You will lead a talented marketing team and collaborate closely with cross-functional departments to establish our SaaS platform as a market leader.

Responsibilities:

• Develop and implement comprehensive marketing strategies, including branding, positioning, messaging, and go-to-market plans.

• Collaborate with Sales, Product, and other Leadership team members to align marketing initiatives with business objectives and growth targets.

• Lead, manage, and mentor a high-performing marketing team, providing leadership, guidance, and opportunities for professional development.

• Design and execute demand generation campaigns to drive customer acquisition, engagement, and retention.

• Build networks within the wider Viator and Tripadvisor businesses to gain traction and support 

• Oversee multi-channel marketing campaigns, including digital marketing, content marketing, events, webinars, and more.

• Bring offline customers online

• Analyse market trends, competitive landscape, and customer insights to refine and adjust marketing strategies.

• Develop compelling marketing content, collateral, and presentations.

• Drive thought leadership initiatives, including whitepapers, industry reports, and relevant speaking engagements.

• Manage the marketing budget, allocating resources effectively to maximise ROI.

• Collaborate with external agencies, partners, and vendors to enhance marketing efforts and expand reach.

• Represent Bókun at industry events and be a brand spokesperson.

• Monitor and report on key marketing performance metrics and KPIs.

• Stay abreast of industry trends, emerging technologies, and best practices to ensure a competitive edge.

• Be willing to travel for industry events, company and customer meetings (at least 20% of the time)

Qualifications and Experience:

• Over 3 years of experience in a Marketing Director role within the SaaS industry.

• Proven success in driving effective marketing strategies and campaigns in a technology/SaaS environment.

• Strong leadership skills with a track record of managing and mentoring marketing teams. You have 5+ years of people management experience, know how to create a trusting environment by providing ongoing constructive, actionable feedback for your team, and foster an open climate for communication.

• Deep understanding of SaaS business models, target markets, and customer personas.

• Strategic thinker with the ability to translate vision into actionable marketing plans.

• Excellent project management skills to handle multiple initiatives and stakeholders. 

• You have a data-driven mindset, can analyse marketing metrics, and make data-backed decisions. You let data win arguments and are comfortable pulling your data across multiple platforms.

• Experience in a “Scale up” business

• Proficiency in digital marketing, demand generation, and marketing automation platforms.

• You have exceptional communication and presentation skills. You’re equally comfortable operating at 10,000 feet and 1 foot, not hesitating to get in the weeds and operate at the lowest level of detail, but just as comfortable thinking long-term and inspiring a team.

• You have strong organisational skills and attention to detail. You roll up your sleeves and do whatever it takes to make things successful.

• Up-to-date knowledge of SaaS and technology industry trends.

• Unafraid of ambiguity, you thrive in rapid change and learning in ambiguous startup environments.

• You are accountable for leading the outcome and positively shaping our most important metrics. You have experience leading projects, hitting goals, and succeeding in a team environment.

Summary:

If you are a seasoned and visionary marketing leader passionate about driving SaaS growth, we invite you to apply for the Director of Marketing position at Bókun. Join us in leading our marketing efforts, enhancing our brand's presence, and contributing to our continued success in the SaaS industry.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message. 

#LI-Remote

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

The Viator Engineering team is distributed across Europe and is responsible for viator.com, the Viator mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally.

We’re looking for a Software Engineer II to join our fast-growing team. You can work hybrid from the Oxford or London Tripadvisor office's.

Within Viator we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle.

This is a Full-Stack role. Viator’s web stack includes Java, React, TypeScript, GraphQL,Kubernetes, SQL and NoSQL databases, and runs on AWS. You don’t need to have experience with everything listed but you do need to be hungry to learn. You will need to have experience of a statically typed, object-oriented language such as Java, C# or C++

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

We aspire to lead; We’re relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.  

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Application process

• 30 minute call with a recruiter to learn more about the role
• 1 hour technical coding interview with someone from the Viator Engineering team
• Three one-hour interviews with members of the team, covering technical topics - including some coding - and what you would bring to Viator.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

#LI-TA1

#Viator

#LI-Hybrid 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor captured the online travel market 20 years ago as a Boston-based startup before an online travel market existed. The fact that we still dominate the industry proves that we know how to operate a fast-moving technology company and hire the right people who allow us to maintain that lead throughout the many advancements in technology. As we enter the era of Large Language Models and mobile-based internet everywhere, we are poised to innovate again. As a Tripadvisor Engineer, you will work with some of the best and brightest minds that technology offers and learn best practices and engineering methodologies that will empower you for the rest of your career.

The Site Operations team at Tripadvisor maintains and enhances the core systems that power and support the Tripadvisor.com website. This includes systems in private data centers and over a hundred accounts in AWS. Our scope of responsibilities is vast, and listing them here would take an entire page. Suffice it to say that we are the go-to team for questions about the interface boundaries between these two halves of the company and the deep inner workings of our infrastructure.

As a Site Operations Engineer on the SiteOps team, you will be a force multiplier for our engineering and operations teams, delivering tooling & infrastructure that not only has a direct impact on day-to-day operations but also helps contribute to the future evolution of infrastructure and engineering here at Tripadvisor. You'll be part of a dynamic team responsible for ensuring our services' high availability, reliability, and scalability. We seek passionate engineers with experience in Python, Java, Ansible, PostgreSQL, CentOS, and Alma Linux to help us optimize and automate our infrastructure and deployment processes. We are currently involved in several types of systems migrations, within both the scope of on-prem to AWS/cloud-native migrations and on-prem data centers to alternate on-prem data center migrations. As a SiteOps Engineer, you will be involved in designing and implementing how we perform those migrations, testing them, and then performing them with a “no surprises in production” mindset.

What You'll Do:

• Infrastructure Automation: Design, implement, and maintain automated infrastructure provisioning and configuration management using tools like Ansible to ensure consistency and scalability.
• Monitoring and Alerting: Set up monitoring and logging systems to proactively detect and address potential issues, ensuring optimal performance and reliability in environments like on-prem Prometheus/Thanos, Grafana Cloud, and Grafana Cloud Loki.
• Database Management: Manage hundreds of on-prem PostgreSQL databases, including performance tuning, backups, and disaster recovery strategies.
• Collaboration: Work closely with cross-functional teams, including developers and system administrators, to improve the overall development and deployment processes.
• Troubleshooting and Incident Management: Assist in identifying and resolving operational issues and participate in on-call rotations.

Skills and Experience:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Proven experience as a DevOps Engineer or similar role, focusing on building and maintaining scalable infrastructures.
• Strong proficiency in Python for scripting and automation tasks.
• Expertise in configuration management such as Ansible or Puppet.
• Solid understanding of PostgreSQL and experience in managing PostgreSQL databases.
• Hands-on experience with CI/CD tools like Jenkins, GitLab CI, and GitHub Actions.
• Knowledge of containerization technologies like Docker and container orchestration tools like Kubernetes is a plus.
• Understanding of networking concepts such as load balancing and DNS.
• Strong problem-solving skills and the ability to work in a fast-paced, agile environment.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

#LI-AMCVAY

#LI-Remote

#LI-Hybrid

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We believe travel brings out the best in us, opens our eyes to the world and connects us to each other. Millions of people visit our site and app every month, looking for guidance in planning their next trip. Where to go? What will it be like? Will it be worth it? As Product Designers, we can help take the anxiety out of their travel planning, answer their questions, and more importantly, inspire and empower them to explore the world with confidence. 

We’re looking for a Product Designer IIto play a critical role in shaping our product experience. You’ll work alongside a team of world-class designers, engineers, product managers, and content creators to design for the 450 million+ travelers across the globe that travel with us monthly. 

Job Location: Remote with a preference for east coast or the willingness to work an east coast schedule.

This role is a remote position in the United States, preferably east coast. Occasional travel to company offices as necessary.

What You’ll Do

• Partner closely with designers, product managers, engineers, and researchers to translate user goals into elegant, memorable design solutions 
• Help maintain and operationalize the design system
• Manage multiple projects of moderate scope across the product lifecycle, setting the vision for the user experience, and clearly explaining the strategic purpose and user value behind decisions
• Ensure designs and user interfaces deliver core brand strategy and vision
• Collaborate on user research sessions
• Operate across projects with different speeds and effectively balance big thinking and timely execution
• Be the voice of the consumer, advocating for solutions that deliver the best user experience based on data, user research, and industry best practices
• Actively participate and contribute to team culture, and suggest areas of improvement 

Skills & Experience

• 3 to 6 years experience designing at consumer-focused brands or agencies
• Passion for design systems and data-informed product design
• Incredible design chops with proven experience shipping customer-centric products
• Experience designing for iOS and Android platforms
• Ability to manage multiple projects simultaneously, from concept to completion
• Excellent communication skills, conviction, and a strong design point of view
• A passion for travel
• Portfolio that showcases your contribution to digital products and demonstrates originality, innovation, and strong problem solving skills

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $125,000 to $145,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-REMOTE

#LI-EK1