Job Description
Purpose: The Clinical Educator is an integral part of Lingraphica’s lead generation strategy. This role acts as the face of the company by providing continuing education opportunities to speech-language pathologists (SLPs) within government and business organizations. Working closely with our sales team, the Clinical Educator will conduct daily educational demos, clinical conversations, and webinars to professionals across the country in VAs (Veterans Affairs) and other business organizations to inform them of the latest in Augmentative and Alternative Communication (AAC) technology, research, and Lingraphica’s products and resources.
Candidates must be excellent at public speaking, be driven and motivated, have excellent networking and relationship building skills, have the ability to train clinical professionals, become an expert in Lingraphica technology and its application to various clinical settings, and provide solutions to clinical inquiries. This individual should be comfortable troubleshooting any on-the-spot technical issues that may arise, without losing audience engagement.
Essential Duties & Responsibilities:
- Creates strategies for outreach and lead generation targeting SLPs at VA facilities across the U.S.
- Conducts daily educational demos, clinical conversations, webinars for clinical audiences within the VA and other business-to-business relationships
- Establishes relationships with VA SLPs and VA facilities. Establishes and maintains relationships with business partners (e.g. rehab/staffing companies, DME providers)
- Works closely with sales team for sales enablement and smooth transitions
- Conducts occasional onsite in-services
- Stays current on all Lingraphica product and service updates
- Maintains a strong awareness of AAC trends, research, and technology in the field
- Suggests new content ideas and provides customer feedback
- Learns and teaches a variety of courses as needed
- Develops and nurtures relationships with SLPs
- Proactively helps identify and connect with SLPs interested in AAC continuing education
- Helps develop education opportunities pertaining to specific business needs
- Coordinates with the team to ensure visibility and availability across various schedules and calendars
- Reports weekly, monthly, and quarterly key performance metrics
- Documents all customer interactions within the customer relationship management tool
- Adheres to the standards of both the American Speech-Language-Hearing Association (ASHA) and the American Occupational Therapy Association (AOTA) for providing Continuing Education courses
- Collaborates with Clinical Marketing team to create courses and supporting content as needed for their role
- Performs other duties as assigned
Qualifications
Knowledge, Skills & Abilities
- Excellent customer service skills and professionalism
- Highly organized
- Interest in networking
- Exhibits strong critical thinking and problem-solving skills through both verbal and written communications
- Ability to take on new challenges and work outside of one’s comfort zone
- Ability to maintain proper, courteous, and helpful telephone etiquette
- Ability to comfortably interface with various users across the organization
- Knowledge of AAC
- Exhibits excellent presentation skills, in-person and using online technology
- Computer Skills: Office 365, Outlook, Slack, HubSpot CRM preferred
Education & Experience
- Master’s Degree required in Speech Language Pathology and current state SLP license
- Minimum of 3 years’ experience as a Speech-Language Pathologist
- Experience working with Lingraphica products and/or conducting device trials preferred
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