About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Implementation Specialist

The Implementation Team, within the Professional Services organization, serves as the key provider of the initial customer experience for CipherHealth.  As such, this team sets the tone for the customer’s journey with us so an efficient and effective experience, led with a consultative approach, is critical.

You will serve as a focal point of knowledge and credibility about the implementation process and how our customers use our solutions to achieve their goals. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive implementation experience for our customers. You will primarily collaborate with the Implementation Leads and Technical Implementation Specialists supporting the implementation process to ensure successful completion of tasks. You are detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills.

Responsibilities:

• Using CipherHealth’s Implementation Methodology, successfully support our Implementation Leads through all phases of the implementation lifecycle, as well as independently manage some implementations, depending on complexity
• Develop, manage, and document project plans and related materials with and for stakeholders using CipherHealth documentation standards
• Provide consultation on product configuration and workflow based on customer goals, scope, and expectations leveraging CipherHealth best practices
• Plan, develop, and conduct quality assurance 
• Plan, develop, and conduct end-user training
• Demonstrate keen awareness to quickly identify improvement or training opportunities during the implementation phase and post go live optimization period
• Demonstrate full accountability for assigned domain of responsibility

Must have:

• Experience in enterprise and SaaS systems project management, implementation and/or support
• Attention to detail and quality
• Ability to think creatively and effectively define/translate customer needs
• Excellent teamwork and written/verbal communication skills, demonstrating a keen sense of empathy and risk
• Demonstrated capability for problem solving, decision making, sound judgment, and assertiveness
• Highly adaptable self-starter comfortable managing simultaneous tasks in a fast moving, dynamic environment 
• Strong relationship building and interpersonal skills
• Ability to turn strategic concepts into actionable plans  
• 1-2 years healthcare industry experience, MHA or related advanced degree, or equivalent experience.  

Nice to have:

• Established and proven technical skills and/or detailed familiarity with common integration methods

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
  • Base Salary range: USD $65,000 - $80,000 annually
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Weekly virtual yoga classes
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $30/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Yearly donations to organizations that contribute to a more equitable world
  • Weekly Lunch & Learns and robust onboarding / training programs
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.