Job Description
- Leadership & Oversight: Directly oversee and manage the activities of Investigative Analysts I & II, ensuring alignment with company objectives and high-quality investigative outcomes.
- Communication & Collaboration: Facilitate seamless communication within the team to ensure everyone is informed of deadlines, goals, and objectives.
- Monitoring & Reporting: Track, analyze, and report on team metrics and Key Performance Indicators (KPIs). Ensure timely delivery of high-quality investigations and reports.
- Quality Control: Review and verify the investigative reports prepared by the team, focusing on accuracy, thoroughness, and adherence to company standards in the specialized investigation areas.
- Strategy Development: Identify areas of improvement in the investigative process, especially in social media and due diligence domains, and implement best practices for efficient and thorough investigations.
- Training & Development: Provide guidance, training, and mentorship to Investigative Analysts, fostering their professional growth and ensuring consistent performance.
- Resource Management: Allocate resources, including team members, tools, and time effectively to ensure efficient operations and to meet investigation targets.
- Policy and Procedure Development: Draft, update, and enforce standard operating procedures (SOPs) for the investigative process, ensuring they remain current with industry best practices.
- Team Performance Review: Conduct regular performance reviews including 30/60/90 new hire and annual reviews of the investigative analysts, recognizing outstanding performance and addressing areas that require improvement.
- Collaborative Initiatives: Foster collaboration with other departments or external partners when multi-disciplinary investigations are needed.
Qualifications
- A Bachelor's degree in Criminal Justice, Forensic Science, Law, or a related field.
- Prior experience in investigative analysis, with a focus on social media and due diligence investigations, and a proven track record of managing or leading a team.
- Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
- Detail-oriented with the ability to prioritize tasks and manage multiple investigations simultaneously.
- Proficient in using investigative tools, software, and databases tailored for social media and due diligence investigations.
- Strong analytical skills, with the ability to identify discrepancies, patterns, and critical data points.
- Ability to maintain discretion and confidentiality.
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