Overview

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

About the Role 

As a key team member, your mission is to streamline and simplify what it takes for an order to go through its final stages from cart, to checkout to delivery. You will be working on a dynamic surface that involves close collaboration with various teams to implement seamless ordering and delivery experiences for our product. You will be thinking about the end to end experience 

As a design lead in this role it will be your job to bring laser focus on elevating the entire checkout and delivery experience. As the specialist behind the scenes, you'll craft seamless and delightful journeys from the moment customers click "checkout" to the joyous doorstep delivery. Bring your creative flair to streamline processes, enhance user satisfaction and clarity, and leave a lasting impression on every step of the purchase adventure. If you're passionate about turning transactions into memorable moments, this role is your canvas.

About the Team 

The order experience team’s  mission is to enhance the checkout and delivery process, a crucial step in the consumer funnel, with direct impact on business outcomes. They contribute significantly to the implementation of major initiatives on the consumer app. The team is unique for its central position, sitting at the core of various teams and playing a pivotal role in bringing significant developments to fruition. Our team focused on various innovative projects, aiming to streamline the final step in fulfilling customer orders from zero to one.

About the Job 

We’re seeking a creative problem solver that can bring definition to complex and ambiguous problems, then generate strategically broad options and lead us through to narrowing in on the right solution. You’ll use your full range of skills including business thinking, product strategy, strategic design, interaction design, and visual design to define and solve problems to create amazing experiences. You’ll partner with Research, Product, Data Science, Engineering, and Content Design to identify new opportunities, create and test directions, and deliver holistic solutions that are impactful, usable, and lovable.

About You

Minimum Qualifications

• 6-8 years of experience as a product/UX designer
• You love fast-paced environments
• You are deeply curious and think of your role very broadly
• You are a design generalist who can drive the process end-to-end
• You are a product person who thinks deeply about business and product challenges
• You are detail-oriented while being able to see the big picture
• You can move fluidly between long-term vision and near-term execution
• You have been a thought leader across many cross-functional teams
• You are an excellent storyteller and communicator
• You are self-aware
• Strong case studies showcasing your end-to-end process from problem definition to final solution and impact on users and the business

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