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Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
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SENIOR PRODUCT MANAGER – AI Initiatives
We are looking for a talented and experienced AI Product Manager to join our team. This is an exciting opportunity to work on cutting-edge AI projects and drive the development of innovative products that solve real-world problems.
As an AI Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of AI-powered products. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for monitoring the performance of AI models, identifying areas for improvement, and driving continuous innovation.
Key Responsibilities:
- Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers.
- Collaborate with data scientists and engineers to develop AI models that meet product requirements and deliver business value.
- Monitor the performance of AI models, identify areas for improvement, and drive continuous innovation.
- Ensure that AI models are ethical and bias-free and comply with relevant regulations and standards.
- Manage & drive AI product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
- Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
- Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
- Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
- The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
- Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
- Participate in ideation and discovery sessions for product initiatives and features.
- Product Design, Product Research, Product Marketing and Product Managers drive these sessions.
- Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience.
- Analyze data to track product performance, identify trends, and make data-driven decisions.
- Identify and communicate potential issues with priorities or sprints to product leadership.
- Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
- Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
- Work closely with Customer support; help write how to articles and run book creation.
- Support internal and external training efforts.
- Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.
Qualifications:
- Bachelor’s degree in computer science, Engineering, Business, or a related field; Master's degree preferred.
- 3+ years of experience in product management, preferably in AI or related fields.
- Strong understanding of AI concepts, algorithms, and machine learning models.
- Experience working with data scientists, engineers, and other technical teams.
- Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
- Ability to effectively communicate and manage multiple competing priorities.
- Training and presentation experience with stakeholders or coworkers
- Experience working closely with stakeholders to deliver high profile product features.
- Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
- Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
- Strong interpersonal, collaboration, and organizational skills.
Leadership, ownership, conflict resolution and accountability must be strengths. - Excellent time and project management skills
- Ability to work in a fast paced, rapidly changing environment.
- Excellent written, verbal, and presentation skills
- High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs
Compensation, Rewards & Benefits:
Nextiva provides a comprehensive employee benefits package that includes supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies), dental, vision, disability, life insurance, an Employee Assistance Plan, Flexible Time Off (FTO) for salaried employees, an RRSP employee long-term savings plan through CanadaLife with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.
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