Job Description
- Provide user account maintenance (add/delete/update) service for client
- Serves as project coordinator for program scheduling and fulfillment.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Support implementation and testing of automation and process improvements
- May participate and provide input to the design and testing phases of new projects.
- Client interaction will be based on email responses to client submitted tickets.
- Serves as onboarding coordinator for sandbox client.
- Conducts final quality analysis on projects, reviewing accuracy of output.
- Provides troubleshooting for sandbox access and file transfer tool
- Client interaction will be based on standard web/phone troubleshooting with established troubleshooting guides.
Qualifications
- Requires a Bachelor’s degree or equivalent experience.
- Years of experience: 2-3
- Good oral and written communication skills.
- Good organizational and project management skills.
- Strong customer service skills.
- Strong ability to work independently and in a team environment
- Strong analytical and problem solving skills.
- Good knowledge of computer systems, networks and cloud based technology
- Good understanding of systems capabilities, software platforms and processes.
- Good knowledge of PC office software tools.
- Basic troubleshooting skills
- Experience working with internal customers
- Basic understanding of the US banking, lending, and credit industries.
- Knowledge of consumer credit policies, procedures and regulations highly preferred
- Knowledge of Experian products and systems preferred
- Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience
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