About the role
We are looking for an experienced Technical Program Manager to join Block’s Proto Operations team. We are a small but growing team building bitcoin related hardware. This role will be the operation team’s first hire in Asia and you will be expected to wear multiple hats that in bigger companies may be separate roles. In any given month, you could be developing manufacturing processes, proposing equipment and fixture improvements, reviewing supplier quality data, reviewing testing results, helping to visit and qualify our suppliers, or acting as a liaison between our team and our CMs. You will be involved in both the new production introduction (NPI) stage and support the product for its entire life while in production.
You Will:
Evaluate and qualify suppliers and assess their capabilities/quality management systems in collaboration with our Global Supply Management teams.
Collaborate with suppliers to address and resolve quality issues and drive continuous improvements. Even going as far as acting as a bridge between suppliers and engineering teams and proposing design changes that will improve quality, cost and yield.
Define quality standards for raw material, components, or products received from suppliers at our Contract Manufacturing (CM) sites in order to ensure that they meet our high quality bar. This includes developing IQC (Incoming Quality Control) plans and setting AQL (Acceptable Quality Limits) inspection targets.
Collaborate with our CM partners to develop, define, debug, and optimize manufacturing processes at both sub-assembly and final assembly levels. This can include defining SOPs (Standard Operating Procedures), developing assembly equipment, and designing or refining fixtures.
Collaborate with our CM partners to qualify and monitor our production line and ensure that the final products meet and exceed our outbound quality standards. This can include defining procedures for operator training, line qualification, reliability and validation testing, ORT (ongoing reliability testing), IPQC (In-Process Quality Control), and any other best practices.
You Have:
7+ years of Hardware Development experience in a technical capacity. An engineering background is a plus but not required.
Hands on experience solving technical problems and working with GSM, Quality, Engineering (MTE, EE, PD), and Operations
Desire to do great work and maintain a high standard of product quality
Willingness to dive into technical problems and help in any way possible often. No job is too small.
Ability to travel to our Asia-based suppliers and CMs between 20-40% of the time. This requirement is crucial to ensure we have someone on the ground where the activities are happening.
Excellent written and verbal communication skills with experience working with teammates in different time zones (PST, EST, APAC).
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