You will be responsible for partnering with our global and regional Sales & Marketing teams to drive a business value creation and achieve top NPS score, to support the customer experience process and create effectiveness and efficiency in various Sales & marketing processes, through data, analytics and processes automation
Work in a lean setup with focus on delivery and act as subject matter expert for Nice-Satmetrix Customer Experience (NPX) application, CRM and other sales & marketing tools providing support, guidance and training to commercial users in the business.
Develop the capabilities and fostering the culture to achieve top NPS score.
Lead efforts to derive actionable insights from data through advanced analytics, machine learning, and other technologies, enabling data-driven decision-making.
Buildup automation capabilities for Order To Cash and Deploy cutting edge Intelligent selling models.
This role interacts with cross functional teams, like Sales & Marketing, IT , Sustainability departments, and external consultants/vendors to ensure alignment on standards and process, data, and technology decisions and plays a critical role in the evolution of the global commercial business processes.
About you:
You should have the ability to work seamlessly among multiple areas of the organization and interact with people from different regions and countries. You have strong analytical skills, enjoy working in a team environment (global scale), and be able to pick up new concepts quickly.
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