Hitachi is hiring a Remote Dynamics CE Industry Architect Health and Life Sciences

Job Description

Please note: Although the position is remote/virtual, you must live and are authorized to work in Canada without sponsorship.

Responsibilities

Work with CE Practice/Industry Director to proactively monitor and audit CE service delivery in assigned IBU as needed.
Work with IBU Leadership to establish and foster an understanding within the CE practice of business objectives for customers within respective IBU.
Provide thought leadership and evangelize IBU specific solutions within CE practice.
Provide and apply industry related expertise to strategic solutions such as Omnichannel, Field Service, Project Operations and Sales Insights
Collect and curate IBU related delivery artifacts to enable CE practice to leverage as onboarding collateral, case studies, current market events, legislation changes and sales support materials.
Work with Innovation team and provide Industry SME input for IP backlog.
Work with Industry Solution Principle to support sales opportunities in assigned IBU.
Build and expand upon IBU delivery methodology and delivery template materials.
Develop and continue to refine CRM implementation standards and tools within the CE practice to better support delivery excellence within respective IBU.

Architect Responsibilities

Provide project team health and life science industry support and best practices through all project phases.
Support and identify the client's implementation requirements through discovery and backlog grooming and refinement.
Support and design the system architecture process, in partnership with the Project Team, to create, define specifications for and implement customizations for any custom code or data migration/integration requirements.
Present tailored demonstrations of the technology solution
Perform necessary duties to support strategic and non-strategic health and life science projects as necessary.
Maintain a personal utilization of 80%
Maintain a personal CSAT utilization of 80%
Travel as needed up to 40%
Perform in a manner consistent with the Hitachi Pillars of Strength

Extensive demonstratable experience in Health and Life Sciences
Minimum 10 years’ experience designing and architecting industry specific solutions customers with Microsoft technologies. Good understanding of industry standards and common business problems
Track record of engaging with industry executives, product owners and business leads
Adept at conducting design workshops and facilitation across a range of stakeholders and client audiences.
Strong CRM industry and product knowledge
6+ years of Dynamics experience as a Functional Consultant or Architect
4+ years of experience in system design (8+ years for a Senior Architect)
4+ years implementing CRM applications such as Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service etc... (8+ years for a Senior Architect)
Experience with Azure DevOps or similar tools
Ability to manage multiple projects and priorities at once.
Ability to think strategically in support of the bigger picture.
Strong Business Analysis skills including requirements and business process elicitation & documentation.
Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed.
Minimum Level is L5 with 3+ years.

Preferred Education/Skills

Bachelor’s Degree in Computer Science, CIS, Engineering, or related field is preferred
Microsoft CRM Application certification a plus (Power Platform Solution Architect Expert or equivalent)
Business Analysis Certification (CBAP or similar)
Microsoft SharePoint and Business Intelligence experience a plus

Reports to

Collaborates with

Practice Leadership (Practice Directors, Capability Leads, Solution Principles etc.)
Industry Business Unit General Managers
Regional General Managers
Client Services Vice Presidents & Director of Consulting Services (EL/CSP)
GTM Industry VPs
Project Services Leader
Project Management Office
Innovation Principal Product Managers
Modern Solutions Delivery
Finance & Operations Delivery
Dev Tech Architects