Hi, we are ecobee.
ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.
In 2021, ecobee became a subsidiary of Generac Power Systems.Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together,we take pride in making a meaningful difference to the environment.
Why we love to do what we do:
We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.
Join our extraordinary team.
We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.
Who’ll You Be Joining:
We’relooking for a Product Manager(Technical)to join ourtight-knit Digital teamof product managers, UX designers, copywriters, content managers,andsoftware engineers. As Product Manager(Technical)on the Digital team, you will report to the Manager of Product Management, Digital, anddeliver best-in-class web productsthat support the customer care and support experience at ecobee.Working closely withAdmin Portal,Dotcom, Customer Support, Common Platform, and internal product teams,you will beresponsible fordeliveringbusiness-criticaltools and experiencesthat effortlessly guide customers to a quickproduct supportresolution. Whetherit’s helping customers navigate the ecobee Help Centre or connecting them with an agent from our Customer Support team,our goal is to make the support experience a memorable one for all the right reasons.Thisrole willbe responsible for the customer facing ecobee support journey, an internal facing SaaSproductthat customer supportrepresentatives interact with daily, and an internaldeveloperAPIproduct that integrates all products within the ecobee portfolio.
This role is open to being 100% remote within Canada although our home office is in Toronto, Ontario. You may be required to travel to Toronto, Canada once per quarter for team and/or company events.
How You’ll Make an Impact:
As a Product Manager (Technical) with a customer-first mindset, you will create the best user experience for our Customer Support Team, enabling them to serve our customers via our Admin Portal tool. You will also deliver innovative customer support experiences on ecobee.com to offer customers peace of mind when purchasing a new ecobee product or seeking support for an existing product.
You are interested in how the support experience can influence potential customers and what it communicates about ecobee. You are also passionate about bringing customer support to the next level. Working closely with multiple stakeholders, you will develop and execute an ongoing roadmap to improve our customer support experience for both the ecobee support agents and ecobee customers. You have an unrelenting passion for customer experiences, technical know-how to work with a strong team of developers, and a strong understanding of technical support tools.
What you will do:
- Create seamless and engaging end-to-end customer support experiences working with the Customer Support team and other cross-functional teams, leveraging data to make outcome-driven decisions.
- Develop the digital strategy and approach to various product launches that enable ecobee customer care experiences.
- Develop short-term and long-term product roadmaps for the Digital team centered around ecobee customer care in collaboration with Customer Support and partnering product teams.
- Prioritize product backlog, maintain well-defined user stories, and plan out sprints with the development team.
- Use agile product management methods/scrum to facilitate, daily stand-ups, backlog refinement, Kanban briefing, and retrospectives.
- Manage the release schedule and launch timelines across different initiatives.
- Establish and maintain quality, performance, and efficiency metrics for customer care products.
What You’ll Bring to the Table:
- Experience working with product and web development teams.
- Experience as a Product Owner on an agile development team.
- Experience building and delivering complex internal platform and tooling products.
- Experience working with developers to design, implement, and maintain API integrations.
- Understanding of web development best practices and knowledge of distributed systems.
- You have managed teams to successfully deliver initiatives in an agile environment.
- Understanding of website accessibility and knowledge of accessibility requirements.
- Defined and implemented data-informed digital strategies to achieve a desired outcome.
- The ability to distill technical concepts in a clear and succinct way to business stakeholders.
- The ability to facilitate and guide technical and solution architecture design conversations.
- Experience working on Smart Home or Clean Energy sector is a plus.
Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.
Interview Process.
- A 30-minute phone call with a member in Talent Acquisition.
- A 60-minute second-round virtual interview with the hiring manager and an Engineering Manager – expect technical, behavioural, and situational questions.
- A 60-minute third-round virtual interview to discuss a live case study with the hiring manager, the team’s Engineering Manager, and the Sr. Director of Digital.
- A 60-minute fourth-round virtual panel interview with technical and business leads from the wider Digital and Customer Support teams.
Just so you know: The hired candidate will be required to complete a background check
With ecobee, you’ll have the opportunity to:
- Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
- Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
- Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
- Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
- Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St.ecobeeLeeds is based at our riverside office on the Calls.
- Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.
Are you interested? Let's make it work.
Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.
We’re committed to inclusion and accommodation.
ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.
We’re up to incredible things. Come and be part of them.
Discover our products and services and learn more about who we are.
Ready to join ecobee? View current openings.
Please note, ecobee does not accept unsolicited resumes.