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Chief Technology Officer, Americas

MuteSixNew York, NY, Remote

MuteSix is hiring a Remote Chief Technology Officer, Americas

Job Description

The CTO serves as an important member of the Americas leadership team, partnering across the organization to enhance Technology work product, boost the market profile and perception of Merkle's Technology and Engineering capabilities through industry-leading solutions and market-leading expertise, while growing the business. Merkle Americas has over 1,500 passionate technologists and engineers, and the CTO will be the leading voice for our Client's Technology organizations, and you will become the trusted advisor to our client's Technology leadership. You have a deep-rooted experience with technology, hands-on experience building complex systems, and inspire engineering talent.

You will partner with Technology leads within the practice groups to improve employee engagement and retention, skills development, and Merkle's reputation as an employer of choice for accomplished Technology professionals.

You will be collaborative, working with the practice group leads for CX & Commerce, Customer Data Platforms, Analytics, and CRM/Loyalty; Merkle growth teams and Client Leadership Group; Alliances; and the dentsu organization at large. The CTO is the architect, primary owner, and chief promoter for the vision and application of Technology across Merkle in the Americas. You will report to the President, Merkle/CXM Americas. This is a remote role with occasional travel.

Specific responsibilities include:

  • Manage and communicate a vision for the technology discipline across Americas, while ensuring understanding across the practice groups / technology sub-disciplines and domains
  • Be an executive sponsor on high-profile client engagements across Merkle; consult directly with clients and help steer high priority client relationships
  • Support new business pitches and client development / cross-sell opportunities
  • Establish a learning agenda to enrich the community by overseeing industry trends, while focusing on new technology and solutioning at the intersection of our industry-leading capabilities, in consideration of the CX overall solution roadmap and go-to-market plan
  • Work with practice leads to create toolkits, frameworks, templates, and other IP that can be adapted/adopted across the discipline to accelerate time to market while boosting brand and delivery consistency
  • Oversee and contribute to a thought leadership plan and roadmap, working with practices leads, Merkle Marketing, and the broader community building the Merkle CX brand with a consistent voice and tone across multiple channels including digital, corporate comms, and event engagement.
  • Develop mechanisms to enhance the quality of Technology work across Merkle Americas (e.g., hands-on delivery, pitches, training programs, recurring work share meetings)
  • Work with Client Finance and practice leads to develop cross-practice tracking, reporting, and data visualization (e.g., PowerBI) for staffing and utilization
  • Establish a DEI strategy for the community that reflects consumer behaviors and the broader marketplace

Qualifications

  • 15+ years of postgraduate work experience; success and progressively increasing responsibilities within the technology space, including consulting organizations, top-tier marketing agencies or similar professional services environments
  • 10+ years of experience defining and leading technology strategy within large professional services firms, matrixed organizations, or F500 enterprises
  • Domain experience across modern marketing technologies (including CRM, consumer data platforms, and marketing automation), experience technologies (front-end experience delivery, search, latest experiences), commerce technologies (eCommerce, order management, inventory management), and a broad array of personalization solutions. Familiarity with modern patterns (MACH, composability) and enterprise platform ecosystems (Adobe, Salesforce) and data science.
  • An understanding of the craft of engineering, evolving modalities (e.g., the role of generative AI and co-pilots), excellence in modern complex systems and custom software and app development
  • Demonstrated history of public presentation and engagement with leading technology communities
  • Bachelor's degree in Engineering, IT, Computer Science, or similar

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Manager Financial Operations

MuteSixNew York, NY, Remote

MuteSix is hiring a Remote Manager Financial Operations

Job Description

Reporting to the Director of Financial Operations, the Financial Operations Manager ensures the AOR is operating at peak efficiency following approved procedures. This is a client-facing role, working with the Director & Investment Leads to inspire a responsible way of working across the AOR team and overseeing optimized workflows / assignments. You will lead reporting processes and ensuring partners are updated with relevant information.

Job Location: Remote, US

Financial & Corporate Accounting:

  • Manage the monthly financial process and will work with internal team (planning, activation, billing, and payables teams) and the client
  • Discuss reporting, questions related to billing, resolve variances in billed vs. planned, and close out quarterly PO's 90 days after MOS
  • Keep track active PO's / authorizations
  • Ensure discrepancies are resolved within 90 days after MOS
  • Provide, accurate and meaningful information and reports to Management and to client. Monthly & Quarterly reporting required by the client.
  • Manage group operations systems and controls and procedures
  • Assist with internal and external audits

 

Client & Internal Relationships:

  • Build trusting, collaborative relationships with clients and the AOR Leadership Team
  • Stay on top of business and client/agency concerns to head off issues early
  • Invest time to investigate opportunities to provide better analysis support
  • Ensure collaboration among all groups; foster great teamwork
  • Provide appropriate management updates and solicit feedback and direction

Leadership:

  • Ensure important information is provided to team regarding client/internal agency issues, changes in account status.
  • Keep current with industry trends, tools – systems, research, resources and associations
  • Respond when presented with issues
  • Seek lasting solutions rather than quick fixes
  • Ensure appropriate Finance/Accounting staff use
  • Provide guidance to team members and nurture/promote team environment
  • Train and motivate assigned staff
  • Construct and deliver accurate, and honest performance management documents

Qualifications

Experience REQUIRED

  • Bachelor's degree
  • 5+ years' experience in an agency Media Operations – managing processes
  • Knowledge of accepted accounting principles and practices
  • Knowledge of auditing principles and practices
  • Demonstrate and use systems
  • Ability to exhibit solid business instincts, and excel
  •  

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Global Commercial Finance Analyst

MuteSixCharlottesville, NC, Remote

MuteSix is hiring a Remote Global Commercial Finance Analyst

Job Description

You will report to the Commercial Director and support the financial management of our clients, their commercial agreement, reporting, and general daily activities. Also, you will partner and support the international markets about their contractual reporting.

Job Location: Remote, US

Qualifications

The main responsibilities of the role are to support the Commercial Finance team through:

a. Support the Director with collection, preparation, and compliation of all client financial deliverables on contractual reporting. This includes use, cash flow, annual media volume bonuses, and others.

b. Prepare and provide internal reporting on staff use and manage time keeping related processes for the broader client team.

c. Identifies and monitors causes of variances between actual and forecast/budget, highlighting discrepencies.

d. Serve as the main contact and lead on management of T&E budgets and processes for the client globally.

e. Work with international markets and sister agencies to ensure reporting submissions are accurate.

f. Prepare and distribute monthly reporting/analyses to account leads and finance teams.

g. Collecting and analyzing financial information to support commercial decision-making

h. Assist the Director in preparing ad-hoc analyses.

 

Qualifications & Experience

  • Bachelor’s degree in Finance or Accounting required.
  • 1 year+ experience in accounting/finance from an advertising/marketing/media/communications environment.
  • Intermediate knowledge of Excel (pivot tables, vlookups, IF statements, index match) and comfortable analyzing large datasets in excel.
  • Process-minded, and able to work to their own initiative.
  • Commercially minded and able to identify issues and create solutions.
  • Work with senior all partners.
  • Interrogate and validate financial information.
  • Excellent project management skills.
  • Speak to several audiences and explain financial information with people without a finance background.
  • You will handle confidential information, requiring an ability to maintain and display high confidentiality, and judgment concerning such information.

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Media Analytics - Manager - Remote

MuteSixColumbia, MD, Remote

MuteSix is hiring a Remote Media Analytics - Manager - Remote

Job Description

The Activation Analytics team at Merkle is a fast-growing team of experts who apply rigorous analytics to help our clients assess the effectiveness of their media efforts. We combine our deep media platform knowledge and cross channel expertise to understand the drivers of performance.

We are looking for a manager to be the primary daily SME voice to the client and lead a delivery team to implement strategies and plans that deliver insights and measurements to allow clients to improve their media investment decisions. You will report to the Director, Analytics. This is a remote role (EST/CST).

Responsibilities:

  • You will be the primary contact to client, team members, and company partners; manage daily communications
  • You will architect solutions based on our clients' objectives
  • You will translate requirements into analytics roadmap and delivery plan
  • You will lead team and manage delivery chain
  • You will deliver end-to-end insights, performance dashboards and Return on investment analysis, applying media, behavior, and performance data
  • You will design and implement measurement frameworks, test/learn strategies, and optimization scenarios to improve clients' media performance
  • You will manage business analysts and provide expertise, mentoring, and career advocacy to junior team members
  • You will be client-facing and consultative

Qualifications

  • 5+ years of experience of Media ecosystem knowledge in major platforms (Google, Facebook, Adobe, Salesforce, Oracle) and digital channels (Search, Display, Social, Video and Email)
  • Foundational Experience with Mobile and Video advertising in Paid Social and Display
  • Experience using data visualization and modeling tools such as SQL, Python, R, AWS, GCP, Azure, and BI and visualization tools, such as Tableau
  • Experience designing and measuring media and audience-based tests
  • Bachelor's Degree (B.S.) in statistics, economics or related quantitative field required

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ServiceNow Developer

MuteSixBelgrade, Serbia, Remote

MuteSix is hiring a Remote ServiceNow Developer

Job Description

Main tasks

  • You will manage the general support, administration, and maintenance of the ServiceNow platform and associated applications.

  • You will perform daily support and maintenance, work with the functional team to develop solutions in ServiceNow CSM, and coordinate support and development efforts within the admin team.

  • You will work with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.

  • You will develop training plans for end-users and customizing the platform to meet evolving organizational needs.

  • You will develop, configure, and improve core and custom applications and work directly with end-users to resolve support issues.

  • You will also monitor the health, usage, and compliance of ServiceNow and develop system integrations and process automation.

  • You will have to create and configure business rules, UI policies, UI actions, client scripts, and ACLs.

  • You will have to create and configure notifications, UI pages, UI macros, script includes, formatters

  • You will guide development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.

  • Lastly, you will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.

Qualifications

  • Minimum 2 years of hands-on experience with ServiceNow, especially Customer Service Management, Flow Designer and Integration Hub

  • Experience translating process designs (BPMN) into workflow solutions in ServiceNow

  • Configure and extend (coding) ServiceNow capabilities

  • And shape the design of ICRC's ServiceNow solution,

  • Experience with ServiceNow Robotic Process Automation, Document Intelligence, App Engine a big plus

  • ServiceNow System Administrator Certification is preferred.

  • Knowledge of technical architecture activities

  • Use Microsoft Windows and tools

  • Very good written and spoken English, ability to work and communicate in this language with ICRC support and other remote contacts (providers and editors), through video conferencing (French is a plus)

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Manager, Media Planning

MuteSixNew York, NY, Remote

MuteSix is hiring a Remote Manager, Media Planning

Job Description

This is a remote role, location within Central or Eastern Time Zone is required.

We are looking to add a Manager, Media Planning to our remote Carat team. You will join a supportive team and work with a client that sees us as a true partner. We are spread throughout the Central and Eastern Time Zones, making collaborating an important part of our success. You and your team will support one of the nation's most well-known jewelry brands.

You will serve in a critical junior/mid-level role potentially more in time. You will report directly into the Associate Media Director. You will also get to demonstrate your working knowledge of the media space (Traditional and Digital media preferred) and available media research and systems. You will help manage the daily tasks by assuring focus on important client objectives and communicating appropriate resource needs to meet ongoing client goals.

Responsibilities:

  • Understanding of all media channels and experience coordinating across multiple media disciplines (SEM, Social, TV, OLV, OOH, Radio)
  • 1+ years of experience with upper funnel media awareness campaigns
  • Coordinate with creative agencies on creative assets and accounts needs
  • Coordinate with multi-channel teams to design modern, strategic and thoughtful integrated media plans across a myriad of awareness-based channels (TV, CTV, Video, Social, Programmatic and Audio)
  • Comfort overseeing and communicating directly with clients on questions and media initiatives
  • Help evaluate timelines and manage daily deliverables
  • Experience w/ analyzing competitive landscapes, pulling reports using agency tools and compiling insights
  • Manage a large Media Budget and Flowchart
  • Guide media channel selection and forward think on new opportunities

Qualifications

  • 2+ years of total experience in a large agency setting
  • 2+ years of media planning and buying experience within the digital landscape
  • 1+ years of experience with Media Ocean, DDS, Nielsen Ad Intel, Pathmatics, Media Tools, Web Analytics, Ad Servers, Media Research tools.
  • Experience fostering collaborative relationships with other teams
  • Comfortable working with budgets/numbers and an understanding of mathematical concepts

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B2B Martech Capability Lead

MuteSixColumbia, MD, Remote

MuteSix is hiring a Remote B2B Martech Capability Lead

Job Description

Position Overview:

We seek a highly experienced and dynamic Vice President of B2B MarTech to lead our B2B Technology go-to market. The ideal candidate will deeply understand B2B marketing technology, particularly in Marketo, Account-Based Marketing (ABM), and lead generation strategies. They will play a pivotal role in developing and executing innovative MarTech solutions that drive measurable results for our clients. You will report to the Senior Vice President of Audience Team Leaders.

 

Responsibilities:

 

1. Strategic Leadership: Provide strategic direction and leadership for the B2B MarTech division, aligning with company objectives and client needs.

 

2. MarTech Solutions Development: Develop and implement innovative MarTech solutions tailored to B2B clients, leveraging platforms such as Marketo to drive lead generation, customer engagement, and revenue growth.

 

3. ABM Strategy: Lead the development and execution of Account-Based Marketing (ABM) technology offering, including audience segmentation, personalized content creation, and targeted outreach initiatives.

 

4. Client Engagement: Act as a trusted advisor to clients, providing expert guidance on MarTech strategies, technology investments, and optimization opportunities to maximize ROI.

 

5. Team Management: Build and mentor a high-performing team of MarTech specialists, providing coaching, guidance, and professional development opportunities to ensure continued growth and success.

 

6. Cross-Functional Collaboration: Collaborate closely with other departments such as creative, content, and analytics to deliver integrated marketing campaigns and cohesive client experiences.

 

7. Industry Trends Monitoring: Stay abreast of the latest trends and innovations in B2B MarTech, continuously evaluating new technologies and approaches to enhance our service offerings and maintain a competitive edge.

 

8. Performance Measurement: Establish KPIs and performance metrics to track the effectiveness of MarTech initiatives, providing regular reporting and insights to clients and internal stakeholders.

Qualifications

 

Qualifications:

 

  • Bachelor's degree in Marketing, Business, or a related field; Master's degree preferred.
  • 12+ years of experience in B2B marketing, with a focus on MarTech, lead generation, and ABM.
  • Proven expertise in Marketo or similar marketing automation platforms, including campaign setup, audience segmentation, and reporting.
  • Strong understanding of Account-Based Marketing principles and best practices.
  • Demonstrated track record of developing and implementing successful MarTech strategies that drive measurable results.
  • Exceptional leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
  • Excellent communication and presentation abilities, with the capacity to effectively articulate complex concepts and strategies to clients and internal stakeholders.
  • Analytical mindset with a keen attention to detail and the ability to derive actionable insights from data.

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Seasonal Merchandiser (Flemington, NJ)

Garden StateFlemington,New Jersey,United States

Garden State is hiring a Remote Seasonal Merchandiser (Flemington, NJ)

Do you have a passion for plants and gardening? Do you love working outdoors? The Simply Set team has a great opportunity for you!


We are part of a family-owned wholesale grower specializing in a variety of seasonal product offerings, including annuals, perennials and vegetables. We supply large retailers who sell the product in sizable quantities. Our emphasis is on providing high quality plant material along with superior customer service!


The ideal candidate for this position will have plant knowledge and experience, the ability to work independently and on a team and have excellent customer service skills. The ability to follow through with management directives and client initiatives is a must!


Responsibilities:

  • Display and maintain live plant product in large garden centers.
  • Train and assist other associates with procedures, displays, watering, etc.
  • Interact with and assist customers, as needed.
  • Work within multiple locations, if needed.
  • Collaborate with store personnel.
  • Must have a reliable vehicle.
  • Clean driving record.
  • The ability to work outdoors in all weather conditions.
  • Self-motivated.
  • Able to lift and move weight up to 20 lbs, as needed.
  • Reliable Smart Phone required to send pictures, emails and texts.
  • Traditional work days: Mondays, Tuesdays, Thursdays and Saturdays (mandatory). Availability on Fridays during the busy season.
  • Job Type: Seasonal

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Seasonal Merchandiser (South Brunswick, NJ)

Garden StateSouth Brunswick Township,New Jersey,United States

Garden State is hiring a Remote Seasonal Merchandiser (South Brunswick, NJ)

Do you have a passion for plants and gardening? Do you love working outdoors? The Simply Set team has a great opportunity for you!


We are part of a family-owned wholesale grower specializing in a variety of seasonal product offerings, including annuals, perennials and vegetables. We supply large retailers who sell the product in sizable quantities. Our emphasis is on providing high quality plant material along with superior customer service!


The ideal candidate for this position will have plant knowledge and experience, the ability to work independently and on a team and have excellent customer service skills. The ability to follow through with management directives and client initiatives is a must!


Responsibilities:

  • Display and maintain live plant product in large garden centers.
  • Train and assist other associates with procedures, displays, watering, etc.
  • Interact with and assist customers, as needed.
  • Work within multiple locations, if needed.
  • Collaborate with store personnel.
  • Must have a reliable vehicle.
  • Clean driving record.
  • The ability to work outdoors in all weather conditions.
  • Self-motivated.
  • Able to lift and move weight up to 20 lbs, as needed.
  • Reliable Smart Phone required to send pictures, emails and texts.
  • Traditional work days: Mondays, Tuesdays, Thursdays and Saturdays (mandatory). Availability on Fridays during the busy season.
  • Job Type: Seasonal

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Seasonal Merchandiser (Passaic, NJ)

Garden StatePassaic,New Jersey,United States

Garden State is hiring a Remote Seasonal Merchandiser (Passaic, NJ)

Do you have a passion for plants and gardening? Do you love working outdoors? The Simply Set team has a great opportunity for you!


We are part of a family-owned wholesale grower specializing in a variety of seasonal product offerings, including annuals, perennials and vegetables. We supply large retailers who sell the product in sizable quantities. Our emphasis is on providing high quality plant material along with superior customer service!


The ideal candidate for this position will have plant knowledge and experience, the ability to work independently and on a team and have excellent customer service skills. The ability to follow through with management directives and client initiatives is a must!


Responsibilities:

  • Display and maintain live plant product in large garden centers.
  • Train and assist other associates with procedures, displays, watering, etc.
  • Interact with and assist customers, as needed.
  • Work within multiple locations, if needed.
  • Collaborate with store personnel.
  • Must have a reliable vehicle.
  • Clean driving record.
  • The ability to work outdoors in all weather conditions.
  • Self-motivated.
  • Able to lift and move weight up to 20 lbs, as needed.
  • Reliable Smart Phone required to send pictures, emails and texts.
  • Traditional work days: Mondays, Tuesdays, Thursdays and Saturdays (mandatory). Availability on Fridays during the busy season.
  • Job Type: Seasonal

See more jobs at Garden State

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