Job Description
We are currently looking for an IT Manager, Enterprise & Wholesale Order Fulfillment to join our growing team. In this role, you will oversee our enterprise and wholesale order end-to-end fulfillment process including provisioning of the network, activation of the products and services. Products include but not limited to Ethernet, SDWAN and TDM. You will be responsible for the design of our process workflows, network inventory modeling, designing the solutions for the assignment of the physical and logical circuits and activation of the circuits. You will also have an opportunity to lead a team of highly motivated engineers, review and evaluate their work, provide inputs and solutions to technical challenges.
This position will report directly to the Director, Order Fulfillment.
As an IT Manager, Enterprise & Wholesale Order Fulfillment, your duties and responsibilities will include:
- Lead the design and implementation of order fulfillment workflows and inventory systems
- Strong understanding of the Service Now flow designer framework
- Strong understanding in Layer 1, 2, 3 Inventory modeling process and provisioning
- Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support
- Hands-on involvement as needed in all areas of SDLC – development, debugging, verification and testing, production monitoring and performance analysis
- Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations
- Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
- Translate business requirements to software specification and requirements
- Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
- Generate reports and metrics for IT and business reviews, preparing updates for executive leadership
- Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology
- Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
- Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- Bachelor's degree in computer science or related field
- 8+ years of development experience with JAVA, J2EE including the ability in troubleshooting various environment issues
- 5+ Years of development experience with Service Now flow designer
- 3+ Years of experience in automating the Ethernet, TDM, Optical Inventory, Provisioning and Activation process
- 3+ years of design and development in the OSS/BSS space around Inventory Management, provisioning, and activation
- Experience leading software development lifecycle including concept, design, prototyping, integration, testing, and production release
- Network certifications such as CCNA/CCNP
BONUS POINTS FOR:
- Experience with GCP, Azure or AWS
- Experience with Graph DB to model the network such as Neo4J
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