The Senior System Analyst is a highly motivated and self-driven individual with a positive attitude and a desire to improve business applications. This role will support the Customer Experience team, responsible for maintaining a streamlined and efficient experience internally and externally with customers and partners. This role carries responsibility for supporting the Director of Customer Experience, managing and enhancing multiple business applications, and overseeing security compliance activities.
Responsibilities:
Business System Applications
- Work as system administrator to numerous critical system applications including Salesforce, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, LucidChart, Zoom, Microsoft Office 365 and BigTime.
- Play a significant role in numerous upcoming 2024 IT projects including: implementation of NetSuite, implementation of MS Teams and implementation of commissions platform.
- Collaborate with Business Stakeholders throughout the organization to make continuous system enhancements to facilitate company changes.
- Maintain custom customer scorecard application including data syncs, distribution, and system enhancements.
- Maintain inventory of company laptops and proactively assess purchasing needs.
- Assist in management of vendor relationships including our managed service provider. Work collaboratively on system improvements.
- Support and manage a backlog of intake requests.
- Support project plans and change implementation activities as needed; validate progress to ensure the projects and teams are executing effectively and have information or conditions needed for success. Identify and track issues, and support efforts to eliminate roadblocks and bottlenecks.
Security Compliance
- Oversee SOC2 compliance by monitoring ongoing deliverables and ensuring completeness.
- Participate in meetings related to risk management with company leaders and drive organizational improvements as needed.
- Respond to prospect and customer IT security questionnaires as requested leveraging compliance knowledge base to inform responses.
- Identify opportunities and implement solutions to streamline systems that support control evidence.
- Work closely with the Product team to conduct all annual control tests such as disaster recovery and incident response.
- Ensure all employees understand their responsibilities as it relates to SOC2 compliance.
Qualifications
- Bachelor's degree or equivalent experience
- 5+ years experience managing business application systems
- Previous experience supporting leaders, teams, and peers to achieve effective outcomes
- Proficiency in analyzing business processes, identifying improvement opportunities, and implementing process changes.
- Effective communication skills together with a positive and helpful attitude
- General project management
- Excellent attention to detail and high standards
See more jobs at SquareWorks Consulting, LLC
Apply for this job