ABOUT ALU
ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.
HOW WE WORK
As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
ABOUT AGENTS
These are roles filled by experienced individuals who can contribute valuable expertise and complete specific, focused tasks. These roles are distinct from traditional internships in that they may not directly relate to a candidate's studies or long-term career goals. Compensation for Agent roles will be based on a combination of experience and the time commitment required.
ABOUT THE ROLE
Teaching and learning is central to what we do at ALU. To this end the Technology Team deploys and maintains technology platforms that enable the smooth running of activities associated with teaching and learning.
We are looking for an experienced technologist with an exceptional commitment to service excellence, experience configuring user interfaces and integrations, and a strong technical aptitude to join ALU’s Technology Team. As a Systems Specialist, you will be an integral member of the Enterprise Architecture and Technical Operations team, collaborating with diverse and talented team members to enable a world-class, integrated teaching and learning experience for faculty and students that sets the standard for teaching excellence, academic achievement, and inclusivity.
The Systems Specialist role is responsible for working with various stakeholders to gather requirements for the configuration of user interfaces, data flows, and integration points. Qualified candidates will be able to manage their own projects, establishing key deliverables and meeting aggressive deadlines. This role will apply expertise in a variety of platforms including Salesforce, Google Suite, Salesforce Admissions Connect, FormStack, SurveyMonkey, Canvas, WordPress, and others within the ALU community. This role reports to the Enterprise Applications and Product Manager.
RESPONSIBILITIES
- Configuring and implementing components of ALU’s platforms as needed to build out process changes and improvements.
- Supporting the technology used by applicants, students, and ALU staff to ensure any issues are resolved quickly.
- Identifying opportunities for increased efficiency and improved experience.
- Managing integration points and monitoring for data quality across the integration.
- Developing documentation of systems and processes associated with platforms and their usage.
- Writing user guides for platforms for internal staff, for technical support, and for applicants.
- Working with the development team when custom development is needed.
REQUIREMENTS
Essential
- Bachelor’s degree in a technology-related field or equivalent experience.
- Minimum of 1 years experience administering and/or configuring and integrating several of the following systems: Salesforce, Instructure Canvas, Google Suite, SurveyMonkey, Wordpress, FormStack, Salesforce Admissions Connect.
- Minimum of 1 year experience configuring UI/UX workflows to support business processes.
- Experience configuring integrations between enterprise applications.
- Strong written and verbal communication skills.
- Strong attention to detail.
- Good interpersonal skills.
- Ability to learn new technologies and technical concepts.
- Basic understanding of technology integrations including APIs, OAuth, single sign-on.
- Basic understanding of web technologies and concepts including client-server interactions, HTML, Javascript, CSS.
- High degree of comfort with ambiguity and able to work independently, as well as part of a team.
Preferable
- Python and Javascript scripting languages for developing integrations and moving data.
- Other software development experience.