Job Description
EcoVadis is the world leader in Sustainability Ratings. With 1,200 enterprise customers, 120,000 rated customers and 1.7M+ screened companies for risk, we are on a mission to guide all companies towards a sustainable world. EcoVadis Product and Solutions team, led by our Chief Solutions Officer, is responsible for overseeing the product strategy and prioritization, solution roadmap, and cross-company coordination to drive commercial success of named products and add-ons.
Within the Product and Solutions department, we are seeking a dynamic and experienced Product Operations Manager to join our team. The successful candidate will play a pivotal role in optimizing the efficiency and effectiveness of the solutions department, by overseeing key initiatives related to roadmap development and delivery, product communications and cross department collaboration.
Key responsibilities
- Identify opportunities to enhance existing processes related to product development and portfolio performance (road mapping, delivery progress tracking, customer feedback, performance reporting, etc.), to increase efficiency and productivity by standardizing and streamlining workflows, and to facilitate communication and sharing of resources and data between departments;
- Oversee the deployment, management, and optimization of internal tools utilized by the solutions team for roadmap planning, product delivery, product communications, and more, and their integration and interoperability with key systems used in other parts of the company;
- Coordinate with cross-functional teams to ensure that requirements/dependencies in terms of supporting the launch of new features/capabilities in our products and platform are identified, understood, and addressed promptly;
- Oversee internal and external communications about recent and upcoming product releases, including but not limited to release notes, internal newsletters, solutions intranet hub, and the publication of customer-facing assets about the solutions roadmap;
- Oversee the production of resources and assets for new employee onboarding, training, and development purposes;
- Identify quality, information security & data protection needs within the department, collaborating closely with the Quality Team and process owners to define or update processes, and to communicate these across the department;
- Drive a culture of continuous improvement within the product operations team, encouraging feedback, experimentation, and learning to drive innovation and excellence.
Qualifications
- Bachelor's degree in Computer Science, Engineering, Business Administration, or related field. Master’s degree preferred;
- 5+ years of experience in product operations management or a related role within the technology industry, preferably in SaaS or B2B software;
- Strong project management skills with a track record of successfully leading cross-functional teams and delivering complex projects on time and within budget;
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization;
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolutions;
- Experience with agile development methodologies and project management tools (e.g., Jira, Confluence, Azure, Product Board) is highly desirable;
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;
- Passion for sustainability and a commitment to EcoVadis's mission is highly desirable.
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