Job Description
Mirantis is searching for a Professional Services Leader! As the Professional Services Leader, you will focus on helping our customers achieve their
The Professional Services Leader is a strategic leadership role responsible for driving the success of professional services engagements related to the design, implementation, and management of a versatile cloud platform. This role requires a strong blend of technical expertise, business acumen, and leadership skills to lead a team of consultants and engineers in delivering high-quality services to clients. The ideal candidate will have a deep understanding of hybrid cloud architectures, Kubernetes, OpenStack, and cloud-native technologies, along with a proven track record of leading professional services organizations.
Main Responsibilities
Strategic Leadership:
- Provide strategic direction and leadership for the professional services organization, aligning with the company's overall business objectives and growth initiatives.
- Develop and execute plans to expand professional services offerings, drive revenue growth, and enhance customer satisfaction.
Team Management and Development:
- Lead and develop a team of consultants, engineers, and project managers, fostering a culture of excellence, innovation, and collaboration.
- Define roles and responsibilities, set performance expectations, and provide mentorship and career development opportunities for team members.
Client Engagement and Relationship Management:
- Serve as a trusted advisor to clients, understanding their business needs and challenges, and recommending solutions that align with their strategic objectives.
- Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
Solution Design and Architecture:
- Collaborate with clients and internal stakeholders to design and architect hybrid multi-cloud solutions that meet business and technical requirements.
- Provide thought leadership and best practices guidance on containerization, virtualization, and bare metal infrastructure management.
Project Management and Delivery:
- Oversee the execution and delivery of professional services engagements, ensuring projects are delivered on time, within budget, and to the highest quality standards.
- Define project scopes, objectives, and deliverables, and allocate resources effectively to meet project goals.
Continuous Improvement and Innovation:
- Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools.
- Stay abreast of industry trends, emerging technologies, and best practices, and incorporate them into professional services offerings.
Cross-Functional Collaboration:
- Collaborate closely with sales, marketing, product management, and other cross-functional teams to drive alignment and support overall business objectives.
- Provide input into product development and roadmap based on customer feedback and market insights.
Qualifications
- Bachelor's degree in computer science, engineering, or a related field; advanced degree preferred.
- 10+ years of experience in professional services leadership roles, preferably in the cloud computing or IT infrastructure space.
- Deep expertise in hybrid cloud architectures, Kubernetes, containerization, virtualization, and bare metal infrastructure management.
- Proven track record of successfully leading and scaling professional services organizations, driving revenue growth, and delivering exceptional customer outcomes.
- Strong business acumen and strategic thinking skills, with the ability to develop and execute business plans and drive organizational change.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients, internal teams, and executive leadership.
- Demonstrated ability to thrive in a fast-paced, dynamic environment, and lead teams to deliver results under tight deadlines.
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