Job Description
The Opportunity: A.K.A. New Media Inc. (AKA), has an immediate requirement for an experienced, focused, organized, and energetic Digital Account Coordinatorto join our team to provide account and project management support. Hybrid remote/office schedule possible.
If you have a passion for building relationships, have a go-getter personality with strong communication skills, strong project management capabilities, who excels at finding win-win situations, are inspired by the thought of providing companies and not-for-profit organizations with the best online solutions possible, and want to be part of a dynamic and emerging company, read on and apply!
The Role:
- Account Coordination – Support project discovery & reflection, capturing meeting minutes, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts.
- Client Relations - Proactively maintaining and deepening ongoing client relationships
- Project Management - Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc.
- Client Strategy Development - Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs
- Client Training - Training clients on the use of Content Management Systems and other web related best-practices.
- Communications - Supporting the creation of content for e-Newsletters, corporate website and industry publications
- General Marketing Support - Gathering client testimonials, success metrics, support writing/editing/contributing to AKA's marketing efforts, etc.
- Business Development - Support A.K.A.'s business development efforts
- Other duties as assigned
Qualifications
Qualifications
- 1+ years of digital account and project management experience (agency experience is preferred)
- Proven time and priority management skills; Able to manage tasks efficiently and to multi-task
- Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally
- Ability to seek new opportunities for clients
- Strong written and verbal communication skills
- Well-versed and passionate about technology and communications, with emphasis on Internet-based technology and we development (i.e. Social media, web design, etc.)
- Outgoing, energetic, with strong interpersonal, team and customer service skills
- Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology
- Strong experience with Microsoft Office Tools
- Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e., Using online help guides, etc.)
- Some knowledge of website maintenance (whether for clients or personal)
Nice to Haves:
- Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements
- Experience with project management tools is an asset (e.g., MS Project Basecamp, Forecast, Bugherd, etc.)
- Understanding of web development
- Experience with Content Management Systems (Kentico, Wordpress, etc.) Customer Relations Management (e.g., Salesforce, MS Dynamics, etc.)
- Experience with other industry tools (Hubspot, Salesforce, Bugherd, etc.)
- Google Adwords and Google Analytics Experience
- Bilingual is an asset
Relevant Assets and Experience:
- Not-for-profit and fundraising
- Web development
- Project management
- Sales, including prospecting and cold-calling
- Knowledge of digital marketing
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