What you’ll be doing
The Senior Software Engineer (Imaging) will play a vital role in supporting and automating document handling processes from various sources (online uploads, mail, fax, etc.) for Experian’s MCE (My Customer Experience) division. The ideal candidate will possess a deep understanding of imaging technologies, OCR tuning, automation via AI/ML, and cloud services, particularly with AWS tools. This role requires a candidate that operates at a fast pace, is comfortable with change, is detail-oriented, drives for results, and has a high standard for quality.
Responsibilities Include
· Familiarity with DevOps and creating new CICD Pipelines for new applications in AWS
· Create, deploy, and support applications written in Python for AWS using CloudFormation or Terraform using serverless technologies (API Gateway, DynamoDB, Lambda, SQS, S3, others).
· Build monitoring to improve the visibility of the environment.
· Help automate manual tasks in a Windows ecosystem.
· Develop, design, and maintain imaging automation solutions using C#, Python, PowerShell, and JavaScript within both legacy and future platforms.
· Implement and optimize OCR technologies, with a particular focus on tuning for accuracy and efficiency. Harness the capabilities of AWS Textract, along with other AWS tools, to advance our imaging solutions.
· Integrate AI/ML models into the imaging process to enhance automation and achieve business objectives.
· Collaborate cross-functionally to understand workflow needs and integrate automation solutions that streamline document handling processes.
· Stay updated with the latest imaging, automation, and AI/ML technologies to ensure the company’s solutions remain cutting edge.
· Troubleshoot and resolve any issues related to the implemented solutions, ensuring minimal disruption to business operations.
· Responsible for tuning automation functions within the legacy platform (iLinx) to increase accuracy and customer experience.
· Continual analysis of statistics to recommend the best candidates for continued tuning.
· Review, validate, update, and add rules and training as needed through tuning to achieve the highest automation and lowest error rate possible.
· Collaborate with technology teams, product management, and business stakeholders to identify and improve automation functions.
· Performing releases after hours (about 1 time a week)
· On Call rotation with team
Qualifications and Experience Required:
· 3+ years of proven experience within a DevOps team using AWS technologies.
· Proficiency in C#, Python, and PowerShell; JavaScript is a plus.
· In-depth knowledge of AWS Textract and familiarity with a range of AWS tools.
· Hands-on experience with OCR technology, including tuning and optimization.
· Experience using CI/CD pipelines for automated deployments.
· Familiarity with AI/ML concepts and their applications in automation.
· Strong problem-solving skills and an innovative mindset.
· Excellent communication skills, both written and verb
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