Job Description

The Senior UX Designer will design, prototype and validate product solutions that solve pain points, provide delightful customer experiences, and ensure consistency with the Verisk brand. This professional is responsible for strategizing with product management, creating compelling, innovative designs that demonstrate the value of our ISO / Verisk products. The Senior UX Designer works with stakeholders to define success, conceptualize, design prototypes, customer mappings and usability test innovative products to ensure customer delight. The Senior UX Designer is also responsible for the maintenance of design guidelines used across the ISO platform and products ensuring consistency of the Verisk brand.

About the Role and Responsibilities:

• Make understanding our customers a constant priority, including activities such as: 
  • Design Thinking 
  • Jobs-to-be done 
  • Use Case and Scenario analysis 
  • Framing user problems 
  • Facilitating complex critical thinking exercises 
  • Work/Task Flow development 
  • Experience / Journey mapping 
  • High & Low Fidelity Prototyping 
  • Heuristic Evaluation and Usability Testing 
• Work closely with Key Stakeholders such as Corporate Marketing and CX Teams to ensure a consistent user experience for our customers  
• Work in cross-functional teams, especially with Engineering and Product Management, to plan, prioritize, and deliver information architecture, visual design assets and layouts to support a cohesive user experience  
• Design prototypes (Whiteboard/Paper, Low Fidelity Concepts and Interactive High Fidelity)  
• Facilitate and lead usability testing  
• Collaborate with Product Owner and User Analytics to develop informed design decisions for defining success  
• Design and document branded design patterns to develop a visual design system for re-use across the ISO Platform  
• Participate and provide UX Leadership in all scrum ceremonies for assigned product team(s)  
• Document, review and present all UX artifacts with key stakeholders to provide insights and gain approvals  
• Provide coaching and mentorship to the ISO Experience Design Team  
• Perform additional UX duties as required to support ISOnet applications and customer 

#LI-SM1

Qualifications

• College degree, certificate, or equivalent training in user experience or a related field
• 4+ years of work experience in user experience design or a related field
• A portfolio demonstrating user experience skills and understanding
• Proficient with common UX design and research tools such as Figma, Sketch, Adobe CC, UserZoom, UserTesting.com, or Maze
• Proficient in UX processes such as prototypes, wireframes, high-fidelity mockups, information architecture, process flows, and user flows
• Advocate for planning and executing effective customer research
• Demonstrated leadership in an interactive design process that includes addressing and acting on feedback
• Confident in designing reusable UX components or libraries
• Clear understanding of current mobile and web technologies; understanding of desktop technologies a bonus
• Focused on empathy and bringing out the best in others through a collaborative and friendly approach
• Be an advocate for the product user and for design thinking
• Apply attention to detail and meet deadlines
• Self-starter with a collaborative attitude and excellent partnership skills
• The ability to conceptualize rapidly and creatively
• Ability to simplify complex information and find creative solutions
• A willingness to discard or revisit ideas that aren't working
• Strong communication skills
• An eagerness to engage with and understand quantitative and qualitative data at scale
• Guide projects from concept to delivery and ongoing improvement
• Ability to proficiently facilitate brainstorming sessions, cultivate the creative thinking process, build compelling presentation decks or videos, and present concept pitches

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