LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers.

The CI/CD team at Liveperson is looking for an experienced DevOps engineer: a candidate who takes on challenges, continuously expands his area of expertise, and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices, and a desire to apply his skills in the field of DevOps.

We will provide you the grounds to succeed, an embracing working environment, and very complex and interesting technical challenges to solve.

You will:

• Design, implement, and manage CI/CD pipelines using GitLab.
• Maintain Jenkins / Teamcity pipelines.
• Automate software build, deployment, and testing processes.
• Collaborate with development and operations teams to ensure smooth integration of code changes.
• Monitor and optimize performance, scalability, and reliability of CI/CD systems.
• Troubleshoot issues and provide timely resolutions.
• Stay up-to-date with industry trends and best practices in CI/CD and GitLab.

You have:

• 3+ years experience as a DevOps Engineer or similar role - MUST
• Experience with CI/CD tools such as Jenkins / TeamCity, GitLab - MUST 
• Hands on experience with on-premises VMs - MUST 
• Ability to participate in on call routine for troubleshoot - MUST 
•  Proficiency in scripting and automation using tools such as Go, Python, Bash - advantage
• Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes - advantage
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Excellent problem-solving and communication skills.
• Proven ability to work effectively in a collaborative team environment

Nice to haves

• GitLab certification (GitLab Certified Associate or Professional)
• Experience with GitLab Enterprise Edition and advanced GitLab feature
• Familiarity with GitOps principles and related tools (e.g., Flux CD).
• Knowledge of infrastructure-as-code concepts using tools like Terraform or Ansible

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.