Job Description
- Implement enterprise solutions across various Microsoft/Apple/Android device management platforms as well as Microsoft O365.
- Design, implement and manage solutions using Intune, Azure, and JAMF.
- Design, implement and manage Active Directory (Azure) and Okta SSO/Device Trust.
- Design and support large scale (global and regional) OS vulnerability and patch management operations.
- Troubleshoot and mitigate complex WAN issues including those related to patch replication and deployment.
- Drive the evaluation, selection, and adoption of generative AI productivity tools such as Copilot, M365 Copilot and Enterprise ChatGPT.
- Implementing and manage Public Key Infrastructure (PKI) solution, certificates, and integration with SCCM for internet-based client management is required.
- Drive and implement automation (API integrations) that deliver best in class solutions.
- Develop end to end provisioning processes in SCCM to include OS images, software deployment, and patching.
- Collaborate with security and network leadership to ensure that service dependencies, performance, and stability are met.
- Make recommendations and implement process improvements and technology changes based on best practices.
- Build strong business relations with colleagues within the business to promote Digital Workplace
- Build a global network of support contacts within Experian to improve technology services provided within scope.
- Ensure the highest levels of stability, capacity, performance, and uptime for supported services.
- Document all systems, applications, and processes within areas of responsibility in a managed document repository. Maintain all BCP and DR plans within scope.
- Document and report on KPIs and SLAs for service availability and issue resolution.
- Establish and maintain standards and ensure that all are within compliance with Experian policy.
- Provide positive, proactive, business-focused level of service.
- Escalate and ensure customer focused outcomes across EITS.
- Update and maintain team intranet pages, documentation repositories, communications and outage calendars related to services supported.
- Creation and maintenance of Knowledge Base Articles for support teams for all covered services.
RELATIONSHIPS
- Build influential relationships with various business units across the globe.
- Have a “credible presence” with Experian Senior and Executive Leadership
- Develop and maintain relationships with Senior Leadership of managed vendors.
Qualifications
- 8-10 years of proven experience within IT engineering and/or architecture positions
- Must work well with others as part of a large international team.
- Must demonstrate ability to build strong, highly skilled teams including adopting and implementing agile principles.
- Passionate for continuously learning new technologies.
- Understand security best practices, policies, and standards to design highly secure cloud architectures for internal and external cloud solutions.
- Participate in on premise to cloud migration.
- Extensive architecture and engineering experience of device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise is required.
- Excellent working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role.
- Excellent knowledge of ITSM processes, including ability to perform incident and problem management as needed, utilizing ITSM tools.
- ServiceNow knowledge required.
- SQL knowledge as it pertains to the design of the SCCM database and reporting services
- Must have broad background leveraging multiple SaaS technologies spanning Google, Microsoft, and AWS offerings.
- Fundamental understanding of network concepts including IP addressing, DNS, DHCP, etc.
- Must be an expert in large implementations of Device management leveraging tools such as JAMF, Intune (including co-management), SCCM, and others.
- Expert in Microsoft 365 and Azure and have demonstrated experience in implementing effective solutions and integrations across the Microsoft suite of offerings.
- Must have broad working knowledge of endpoint security tooling across MacOS, Windows as well as other SaaS services.
- Must have working knowledge and implementation of authentication services leveraging SSO and MFA technologies (Microsoft / Okta)
- Demonstrated knowledge and experience implementing Zero Trust solutions.
- A robust background and working knowledge of both MacOS and Windows environments is required.
- Experience with scripting, Bash, PowerShell, Python, etc.
- Experience managing and delivering virtualized desktop environments leveraging technologies including Citrix, Microsoft, and AWS.
- Strong track record for delivering large complex and transformative programs.
- Proven ability to work in a fast-paced and matrixed environment.
- Meet changing deadlines and priorities on large scale global projects.
- Ability to diagnose and troubleshoot basic technical issues.
- Excellent problem-solving and communication skills.
- Ability to translate technical data into simple English for customers.
- Must have excellent verbal and written communication skills; ability to effectively communicate and present data and information up to C-suite.
- Vast understanding of industry regulations and standards (ISO27001, PCI, NIST, FCA, FIMSA, HIPPA, COBIT)
- The ability to travel internationally is necessary.
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