About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Software Development Engineer in Test

At Acquia, quality engineering drives the quality tool chain and process in an open and collaborative environment. To ensure that we have a repeatable process and systems to thoroughly test and uncover defects, quality engineering uses best of breed tools for automation and testing frameworks in conjunction with in-house tooling, infrastructure and services.  SDETs are embedded in each agile development team to facilitate and lead the testing strategy, and test automation requirements for every iteration and release. The quality engineering team also regularly meets to review and improve overall testing processes, automation, innovations and best practices. Each SDET works both independently and as part of a product group, where developers write tests and the quality engineering team supports the testing infrastructure and automation. In addition, they provide guidance for best practices and develop testing systems for smoke testing, behavioral testing, stress testing, performance testing, as well as supporting quality metrics.  

Our SDET is a strong voice for quality that actively pursues quality improvements, writing code, developing new infrastructure and tests to support our fast paced, highly diversified development organization.

Responsibilities:

• Work together with product managers, agile product owners, architects, tech leads and engineers to ensure the quality of our products
• Participate in technical discussions for products and test infrastructure
• Execute Quality best practices, tools, and methodologies
• Identify areas for improved testing efficiencies, test automation and implementation of automated test solutions
• Constantly evaluate the test automation strategy and approach to identify areas of improvement (i.e. test automation frameworks, coding standards, etc.)
• Participate with developers in writing prolific test case code using Ruby, PHP, Java, Go, etc
• Build and maintain efficient test frameworks and pipelines for performance, stress, and integration tests
• Work in an agile model as part of a team to develop fully automated test cases for functional, unit, and integration testing
• Take a hands-on approach to implementing QA processes right from requirements analysis, test design, implementation, automation, execution, maintenance and analysis

Qualifications:

• 1-3 years of hands on experience working on QA automation including functional, system, integration and regression testing
• Experience in developing test automation for Backend applications
• Well versed with backend API automation, tools/framework development necessary for the same 
• Strong hands on knowledge about testing concepts and understanding of database concepts, OOPs concepts 
• Strong working knowledge of various test types including client/server, white-box, black-box and positive/negative
• Solid test design skills, test case writing, automation and analysis
• 1-3 years programming experience in any of the web languages (go, php, ruby, java) or equivalent
• Experience with shell to utilize command line tools
• Experience with continuous integration and build tools (i.e. Maven/Gradle, Jenkins, Travis)
• LAMP (Linux Apache MySQL PHP) stack experience

• Working knowledge of Kubernetes/docker/containers

Nice to have:

• Hands on experience with AWS/Azure/GCP/OpenStack
• Familiarity with open source software
• Linux OS system management experience
• Ubuntu, RHEL, Amazon Linux, etc.
• Operational knowledge of Drupal or any content management system in a production setting

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Acquia is an open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

The Content Solutions Engineering team at Acquia is responsible for building and maintaining the combined Acquia DAM (Digital Asset Management) and PIM (Product Information Management) product line, which is used by over 800 customers worldwide.

Acquia is seeking a Senior Front End Software Engineer to implement modern, user-centric applications, in a fast-paced software environment. We thrive on innovation, collaboration, and an agile mindset and processes. Our current software portfolio consists of SaaS applications that handle graphic and video content, product information, and analytics.

Our competitive market landscape drives us to adopt technologies that allow for high developer involvement and productivity, as well as instant feedback loops. Our technology stack and tools include React, Typescript, GitHub, Java, Groovy, MySQL, Elasticsearch, Docker, AWS, Slack, and JIRA, just to name a few.

As a Senior Front End Software Engineer, you will…

• Write quality, maintainable code using front-end best practices
• Give and receive feedback as a collaborative member of your team
• Complete code reviews
• Participate in the agile development process through technical discussions, daily stand-up meetings, code demos, and retrospectives
• Recommend tools, techniques, and processes to continuously improve the front-end platform
• Work with the User Experience (UX) team to ensure technical feasibility and visual consistency
• Contribute to a shared component pattern library
• Work with the front end tooling and build process
  
  

You’ll enjoy this role if you…

• Have a passion for quickly adopting new technologies
• Are willing to learn from others and teach your peers
• Enjoy improving the developer experience
• Understand that the user experience is just as important as decisions made in the codebase

What you’ll need to be successful…

• 5+ years of relevant software development experience
• Excellent HTML5 and CSS skillsExperience with React.JSSolid understanding of modern JavaScript frameworks, Typescript and related technologies
• Proficiency with frontend tooling and the build process: builds (webpack), linting, deployment, testing
• Experience architecting modular components for code reuse (Federated Modules, Component Libraries)
• Experience writing unit tests and contributing to automated tests (Jest, Playwright)Experience working with RESTful APIs in a containerized microservice ecosystem
• Ability to mediate between the UX team's vision, the Sprint Team's project scope, technology performance, and coordinate Frontend requirements with Backend Developers.
• Experience with Git
• Experience with modern, responsive web applications
• Ability to develop well-structured responsive, cross-browser compatible, and performant code
• Track record of picking up new technologies and skills quickly
• Strong problem-solving skills and ability to work independently and in a team environment
• Can participate in architecture discussions
• Ability to empathize with your users and help create accessible, inclusive experiences
  
  

Extra credit for…

• Experience with Playwright
• Experience with GraphQL
• Experience with internationalization
• Experience with Webpack

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia Cloud Edge Team - Senior Software Engineer

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Job Responsibilities: 

• Participate in designing and implementing solutions for modernizing Acquia infrastructure and drive adoption of Kubernetes and Cloud-Native Technologies 
• Design and implement end-to-end container management solution with Kubernetes, Docker
• Design and develop Go based Kubernetes operators using the kube-builder SDK
• Set up Kubernetes as a platform with enterprise-level reliability, availability, scalability and performance requirements 
• Support engineering teams to design and implement application prototypes, using modern application development practices and open source emerging technologies, covering domains like microservices, API management, web-scale architectures 
• Debug technical issues inside a very deep and complex technical stack involving containers, microservices, AWS services across the different layers of a web stack (Edge, Data, etc.)
• Contribute as part of a larger team to maintain a deep understanding of system functionality and architecture, with a primary focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc) 
• Evaluate new technologies and provide a recommendation to management including planning and execution of proof of concept activities. 

Requirement: 

• 5+ years of experience in design and Software Development Background and over 1-2 years of experience in working with Containers and Cloud-Native Development 
• Proficient with Kubernetes/Swarm architecture with hands-on production experience with container technologies and the tools and challenges around them 
• Experience in developing applications using programming languages such as Go, Python, PHP, Ruby and shell scripting
• Design and develop Go based Kubernetes operators using the kube-builder SDK
• Proficient with object oriented programming and Software design patterns
• Proficient with service discovery, networking in Kubernetes or equivalent, monitoring, logging, scheduling
• Experience in container architecture, docker engine, runtime, container orchestration, and microservice patterns 
• Experience working with AWS services such as - EC2, EBS, ALB, ECS, EKS, VPC, S3 
• Knowledge of CI/CD tools like Jenkins (preferred), Bamboo, Gitlab 
• Experience working with configuration management tools such as Ansible, Terraform, Puppet and Cloudformation 
• Experience operating with TCP/IP, load balancing, security and operating production environments
• Strong Knowledge on the network layers, varnish and nginx
• Experience with distributed System Management/tracking and monitoring such as ELK Stack, Prometheus
• Strong oral and written communication skills 
• Strong team collaboration and leadership skills 
• Familiarity with Agile processes (Kanban, Scrum, etc.) 

Good to have: 

• Networking experience (configuring TLS Certificates, reverse-proxies, subnetting, L4/L7 load-balancing configuration)
• Linux administration (troubleshooting workloads in a linux-based hosting environment, bonus in Kubernetes)
• PHP, Ruby, Golang or any C-based programming experience
• Helm chart development and Kustomize development for deploying Kubernetes workloads
• Hands-on experience working with metrics and creating dashboards (Prometheus/Sumologic/Splunk etc) 
• Hands-on experience configuring and deploying nginx and/or nginx-ingress-controller as reverse proxy
• Strong understanding of L.A.M.P. stack hosting model

Qualifications: 

• BS in Computer Science (preferred), or a comparable field of study, or equivalent practical experience 
• Certification in AWS would be a plus 
• CKA Professional certification would be plus.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Position Name - Senior Software Engineer 

Location - Remote India 

Acquia is the open-source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest-growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

About the team you will be on…

Acquia, is a Customer Data and Engagement Hub that provides enterprise consumer marketers the power to integrate customer data across digital, physical, and mobile channels, deliver customer analytics with predictive insights and 360-degree profiles, and engage customers at every touchpoint in order to maximize lifetime value. Currently, the CDP solution supports more than 150 brands worldwide. CDP leverages the latest technologies in big data, machine learning and data quality management to deliver an enterprise-grade, scalable and high-performance tool for its customers.

In this role you will:

• Lead a team of high performing engineers and deliver high quality code in an agile environment
• Design and develop high-quality server-side code (API and microservices)
• Contribute to the technical architecture of Acquia marketing cloud codebase
• Collaborate with other engineering team leads
• Collaborate across the other disciplines in the organization (professional services, sales consultants, product management, executive management)

Skills and qualifications:

• Bachelor’s degree in Computer Science, Mathematics, Statistics, or related field
• 2-4 years of experience in high volume data pipelines - e.g. Kafka, Spark, Hive, Snowflake, Flink
• 5+ years of hands on JAVA software development and SQL experience
• Experience with Agile (eg Scrum) and test driven development
• Experience with Continuous Integration (CI) and Continuous Delivery (CD)
• Expertise in Data Structures, Algorithms and Concurrency
• Strong SQL expertise
• Experience with Relational Databases (e.g. Oracle, MySQL) and/or NoSQL databases (eg HBase, MongoDB)

Additional Advantages:

• Experience with Kappa Architecture
• Experience with Data Lakes, Data Catalogs or Metadata Management
• Experience building Microservices and APIs
• Experience with Amazon Web Service (EC2, S3) or Google Cloud or Azur
• Experience with big data analytics or real time analytics solutions
• Contributing to an open source community

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Job Title : Staff Software Engineer 

About Us

Acquia is an open digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Role Overview

Acquia is seeking a Staff Software Engineer to join our AI Services team focused on building Application and APIs around AI which can be leveraged by other teams and Acquia Productto enhance the value of the overall digital experience platform (DXP). We thrive on innovation, collaboration, and an agile mindset and processes. An ability to quickly prototype, learn, and iterate on concepts is critical for this role.

The AI Services team is part of Foundation Services group and builds product offerings on top of Foundation Infrastructureservices.

Key Responsibilities

• Work with Product, Engineering and Architecture teams to gather requirements and identify opportunities to add value by extending existing AI services or building new ones.
• Draft RFCs and propose solution design. Lead discussions with other stakeholders to get reviews, reach a consensus and approvals. 
• Break complex problems in smaller manageable units. Contribute in coding, PR reviews, documentation, and automated tests that deliver on Sprint goals.
• Ensure compliance requirements, CICD, coding, operations, security best practices are followed.
• Participate in experimentation and prototype building in a collaborative environment, iterating on concepts based on feedback
• Contribute as needed to the core architectural platform and libraries used by all teams in the interest of the stability, robustness, cost effectiveness, and performance of consuming applications and services.
• Work with Engineering leadership to design and document a technical vision for the team that will produce stable, competitive products in the marketplace.
• Encourage a culture of observability by ensuring logging and monitoring of applications and services is being configured appropriately to provide visibility into system performance consistent with SLIs/SLOs/SLAs and enable effective troubleshooting
• Address security vulnerabilities as needed
• Work with your team to understand and implement R&D Standards.

Mentor and train other team members on important technical topics through team meetings, pair programming, lunch 'n learns, etc. as needed.

• Collaborate with the architecture team to ensure the platform we are building is consistent with the overarching architectural goals at Acquia
• Ensure software systems comply with contractual RTO and RPO requirements

Preferred Qualifications

You will be successful if you:

• Are a continuous learner who is able learn through online trainings, books and podcasts as the AI landscape is rapidly evolving
• Are comfortable with ambiguity and working in a fast-paced environment 
• Balance critical thinking with creative problem-solving 
• Make informed decisions, balancing quantitative and qualitative reasoning
• Have the ability to drive desired customer outcomes by learning and understanding the problems being solved.

Requirements

• 8+ years of relevant experience
• Experience working with Python, Java, Vector database and SQL
• Base knowledge of machine learning: non-generative ML models, LLMs and data embeddings
• Experience writing and consuming REST APIs

Experience managing applications in a kubernetes environment

• Experience with Git

Experience working with any cloud platform AWS/ Azure/ GCP

• Experience working with CI/CD tools (i.e. Jenkins)
• Experience writing automated test
• Ability to learn and adapt to new technologies quickly and become productive in their use
• Working knowledge of software design principles and programming languages and frameworks in use
• Strong knowledge of software development security principles, concepts and best practices
• Strong understanding of software architecture and the tradeoffs between different architectural patterns
  
  

Nice to have…

• Experience working with Snowflake
• Experience writing SaaS applications in a distributed microservice ecosystem
• Experience working with Elasticsearch or other NoSQL data stores
• Experience with PHP and Drupal
• Experience working with Gradle 
• Nice to have experience in RAG (Retrieval-Augmented Generation)

Personal Attributes

• Excellent communication skills and the ability to work collaboratively in a team environment.
• Strong attention to detail and a commitment to quality.
• Ability to manage multiple tasks efficiently and quickly adapt to new technologies.
• A passion for continuous learning and personal growth, especially through online training, books, and podcasts, to keep pace with the rapidly evolving AI landscape.
• Comfortable with ambiguity and capable of thriving in a fast-paced environment.
• Balance critical thinking with creative problem-solving and make informed decisions using both quantitative and qualitative reasoning.

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

The Cloud Operations Engineer is responsible for designing and delivering secure and highly available solutions. You will be a critical part of a team focused on ensuring our services are ready and stress tested. You should be comfortable taking on new challenges, defining potential solutions and implementing designs in a team environment. You will be working on a tech stack composed of Linux, Kubernetes, PHP, Java, MySQL, Kafka, Jenkins, Github and AWS/GCP.

What You Will Accomplish

• The Cloud Operations Engineer partners closely with Engineering and Support. We are responsible for the deployment, and continuous operation of the Acquia platform. 
• You will make sure we automate as many tasks as possible to make diagnostics, scaling, healing and deployments a breeze.
• You will work on a team responsible for a blend of architecture, automation, development, and application administration.
• You will develop and deploy solutions from the infrastructure, to the network, and application layers, on public cloud platforms.
• You will ensure our SaaS platform is available and performing, and that we can notice problems before our customers.
• You will collaborate with Support and Engineering on customer issues, as needed.
• Working with distributed data infrastructure, including containerization and virtualization tools, to enable unified engineering and production environments;
• Developing dashboards, monitors, and alerts to increase situational awareness of the state of our production issues/sla/security incidents.
• Independently conceiving and implementing ways to improve development efficiency, code reliability, and test fidelity.
• You will participate in a periodic on-call rotation

Qualifications 

• Proficient in Unix/Linux OS administration
• Proficient with network setup and debugging
• Proficientwith at least one scripting language (Bash, Python, PHP, …)
• Proficientknowledge withpublic cloud providers such as AWS, GCP or Azure
• Understands Kubernetes
• Understands application containerization
• Basic understanding of SQL and relational database administration (MySQL)
• A Bachelors in Computer Science, Engineering, MIS, or experience in software engineering or a related field

Desire 

• Best practices in infosec
• The ability to dig deep into infrastructure and code to solve problems
• The drive to solve traditional operations problems through automation
• High attention to detail

Required Experience

• Hands-on Linux knowledge: 1-3 years
• Scripting: 1+ years
• DevOps and/or build & release experience including delivery: 0-1 years
• Software Configuration Management tools: 0-1 years
• DB/Data Platforms: Aurora/Mysql/RDS: 0-1 years
• Experience with Kubernetes and containerization: 0-1 year

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Role:

Leading our customers to succeed by driving the development and delivery of cutting-edge web experiences through a delivery model focused on best practices, standards, and Acquia products.

Key responsibilities:

• Using Acquia Professional Services best practices, craft technical solutions that balance business needs, feasibility, quality, and time to deliver.
• Define and document the technical architecture of assigned projects.
• Collaborate with product and other internal Acquia teams to identify opportunities and raise and resolve integration issues.
• Validate technical output against standards and architecture direction.
• Manage technical relationships with internal stakeholders, the customer, and partners.
• Provide the technical standards for quality, performance and security to the project team.
• Assure deployments are tested and deployed successfully.
• As needed, and depending on skill set, assume any number of the responsibilities of the Developer or Front-end Developer role.
• Ad Hoc duties as assigned.
• Ability to timeshift schedule to accommodate customer timezone and on-call considerations as needed.

Key requirements:

• Total 7+ years of experience along with the minimum 2+ years of exp as a Technical Architect exp
• Prior deep experience building, leading and architecting Drupal applications with 5+ years developing Drupal applications
• Experience in the development tools such as Git, Composer, Drush, Lando / DDev / Cloud IDEs, etc.
• Commitment to delivering high-quality software on time.
• Experience with and interest in complex implementations.
• Ability to develop, review, and test custom Drupal modules and themes.
• Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies.
• Strong interpersonal and communication skills.
• Strong troubleshooting and problem-solving capabilities.
• Highly organized with attention to detail.
• Able to manage multiple projects at the same time.
• Ability to clearly communicate project escalations proactively.
• Skilled at collaborating with team members and partners in a matrixed environment.
• Flexible and able to deal with frequently shifting priorities.
• Excellent written and verbal English communication skills, with an ability to collaborate asynchronously in a multi-time zone environment.
• Experience and interest in Agile methodologies including Scrum or Kanban.
• Experience and interest in automated testing and continuous integration are a plus.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Manager DXP Support
Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Who you are…

Our ideal candidate will have a strong service background at an Enterprise level company, and as part of a Global Support organization successfully delivering 24/7 Mission Critical Coverage. 

You demonstrate outstanding interpersonal skills and align with Acquia’s core values. We’re looking for someone with a ‘can-do’ attitude who will challenge the status-quo while still ensuring that team morale remains high. This role reports to the Director of Global Support.

What you’ll focus on…

• Team Leadership: Manage, mentor, and develop a team of technical support engineers to ensure high performance and professional growth
• Customer Support: Oversee the resolution of customer issues, ensuring timely and accurate responses to support tickets, emails, and phone calls
• Performance Monitoring: Track team performance metrics, analyze data, and implement improvements to enhance efficiency and customer satisfaction
• Process Improvement: Develop and refine support processes, policies, and procedures to ensure consistency and quality in customer interactions
• Training and Development: Organize training sessions for the support team to keep them updated on product knowledge and best practices
• Escalation Management: Handle escalated customer issues, working closely with other departments to resolve complex problems
• Reporting: Prepare regular reports on support team performance, customer feedback, and key metrics for senior management
• Collaboration: Work closely with peers, Product Engineering, Cloud Operations and a multitude of teams to provide customer insights and feedback

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology or Systems, or a related field
• Experience: Minimum of 8-11 years in technical support, with at least 2 years in a managerial or supervisory role
• Technical Skills: Strong understanding of SaaS products, Cloud Technologies, and technical troubleshooting
• Leadership: Proven ability to lead, motivate, and develop a high-performing team
• Communication Skills: Excellent ability to convey information clearly, in both written and verbal forms, to a variety of audiences ie. technical and non-technical customers
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Tools: Proficiency with support ticketing systems, CRM software, and other relevant tools

• Proactive: Have an idea  or notice an inefficiency? Acquia Support empowers individuals to directly improve the experience of your team and/or the customer with regular feedback.
• Flexible: Be able to work in 24x7 operating model (either of the available shift hours)
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

A Project Manager is a member of the Professional Services delivery team that builds and maintains applications on the Acquia Platform on behalf of customers and partners. A Project Manager is responsible for executing a project according to Acquia’s methodology.

Key responsibilities:

• Accountable for delivering successful customer projects using Acquia’s agile development methodology
• Accountable for managing change in order to meet or exceeding project goals, including budget, scope, and timeline goals
• Accountable for accurately communicating project status internally and to customers
• Accountable for providing informed and timely planning, requirements management, and training support to customers
• Accountable for project compliance with Acquia processes and methodologies
• Accountable for continuous improvement of the project management discipline in Acquia’s Professional Services 
• Ad Hoc duties as assigned

Key requirements:

• Experience in project management role within a digital/IT organization
• Total 8+ years of experience and 5+ years as a Project Manager
• Project Management and/or SCRUM certification
• Direct experience in a client service role
• Superior understanding of content management systems, Drupal strongly preferred
• Excellent written and verbal communication skills

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Role - Senior Performance Test Engineer 

Responsibilities:

• Design, develop, and execute performance tests to measure application performance, scalability, and reliability.
• Develop and maintain performance test scripts using tools such as JMeter, Gatling, Loadrunner, or Neoload
• Analyze performance test results, identify bottlenecks, and provide recommendations for improvement
• Creating Performance test reports including associated metrics
• Design end to end performance test strategy and test plan
• Develop performance testing framework & data collection tools
• Effective communication with the cross functional teams such as Development, Product, Business Analysts and SMEs to understand/clarify Non-Functional requirements
• Understanding products and usage workflows for an effective performance analysis
• Serve as a key member and will be responsible to deliver high-quality products.
• Align the performance testing with the various SDLC/Agile methodologies and customer environment to make it successful
• Able to take on leadership responsibilities and influence the direction of the Performance Testing effort, and its schedule and prioritization aligned as per Organization goals
  
  

Qualifications:

• Bachelor’s or relevant degree in Computer Science, Engineering, or a related field
• Solid 6-8 years of hands-on experience in using any of the performance testing tools such as  JMeter, Gatling, HP LoadRunner, Neo Load, Blaze Meter etc., with various protocols like HTTP/HTML, Web Services, MQ, Websocket etc. 
• Extensive experience in end to end Performance Testing, Analysis, Troubleshooting and Optimization of large-scale enterprise systems
• Strong understanding of performance testing concepts and various test types such as load testing, stress testing, endurance testing etc. 
• Hands on Experience with monitoring and logging tools such as New Relic, AppDynamics, SumoLogic or Splunk
• Proficiency in any of the scripting languages such as Java, Ruby, Python, Bash or Groovy
• Good experience working in Cloud (AWS, Azure, GCP), Agile, CI/CD, DevOps environments
• Hands on experience with Kubernetes clusters and pods
• Experience with continuous integration tools (i.e. Jenkins, Travis)
• Innovative skills to improve performance engineering and system scalability effectiveness
• Strong analytical and problem-solving skills, with the ability to interpret performance test results and identify areas for improvement
• Excellent communication and teamwork skills, with the ability to work with cross-functional teams

 Nice to have:

• Familiarity with open-source software
• Linux OS system management experience
• Ubuntu, RHEL, Amazon Linux, etc.
• Operational knowledge of Drupal or any content management system in a production setting
• Certifications in Testing or Cloud technologies 

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia is an open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

The Content Cloud Engineering team at Acquia is responsible for building and maintaining the combined Acquia DAM (Digital Asset Management) and PIM (Product Information Management) product line, which is used by over 800 customers worldwide.

Acquia is seeking a Senior Software Engineer to implement modern, user-centric applications, in a fast-paced software environment. We thrive on innovation, collaboration, and an agile mindset and processes. Our current software portfolio consists of SaaS applications that handle graphic and video content, mobile apps, and advanced JavaScript libraries. Acquia DAM, our combined digital asset management (DAM) and product information management (PIM) platform, is used by customers worldwide.

Our competitive market landscape drives us to adopt technologies that allow for high developer involvement and productivity, as well as instant feedback loops. Technologies and tools include React, GitHub, Java, Gradle, Groovy, MySQL, Elasticsearch, Docker, AWS, Slack, and JIRA, just to name a few.

Responsibilities

• Contribute working code, documentation, and automated tests that deliver on Sprint goals
• Participate in experimentation and prototype building in a collaborative environment, iterating on concepts based on feedback
• Build connectors between APIs powered by different tech stacks
• Collaborate with Product, Design, and Data teams as needed to ensure the systems and architecture being built support roadmap, consistency, and platform R&D goals
• Contribute as needed to the core libraries used by all teams in the interest of the consistency, stability, robustness, cost effectiveness, and performance of consuming applications and services.
• Encourage a culture of observability by ensuring logging and monitoring of applications and services is being configured appropriately to provide visibility into system performance consistent with SLIs/SLOs/SLAs and enable effective troubleshooting
• Address security vulnerabilities as needed
• Work with your team to understand and implement R&D Standards.
• Review code as needed based on risk/scope and provide feedback and guidance to ensure it complies with our technical standards and security requirements.
• Mentor and train other team members on important technical topics through team meetings, pair programming, lunch 'n learns, etc. as needed.
• Collaborate with the architecture team to ensure the platform we are building is consistent with the overarching architectural goals at Acquia
• Ensure software systems comply with service SLO/SLI expectations
• An ability to drive desired customer outcomes by learning and understanding the problems being solved.
• Offer on-call assistance and support as needed to ensure smooth operations and address any challenges that may arise

You will be successful if you:

• Are a continuous learner who is able learn through online trainings, books and podcasts
• Are comfortable with ambiguity and working in a fast-paced environment 
• Balance critical thinking with creative problem-solving 
• Make informed decisions, balancing quantitative and qualitative reasoning
• Have a passion for understanding what is valuable to a user.

Requirements

• 5+ years of relevant experience
• Excellent communication and collaboration skills
• Strong knowledge of Java and SQL
• Experience writing and consuming REST APIs
• Experience with React, JavaScript, HTML5, Typescript and CSS
• Experience with Git
• Experience writing automated tests
• Experience working with CI/CD tools (i.e. Jenkins, Buildkite)
• Strong working knowledge of at least one cloud platform and its related technologies
• Experience in application analysis and design
• Ability to learn and adapt to new technologies quickly and become productive in their use
• Working knowledge of software design principles and programming languages and frameworks in use
• Strong knowledge of software development security principles, concepts and best practices
• Strong knowledge of web application security concepts and practices
• Experience writing SaaS applications in a distributed microservice ecosystem

What gives you an edge?

• Experience working with AWS
• Strong understanding of software architecture and the tradeoffs between different architectural patterns
• Experience managing applications in a kubernetes environment
• Experience working with Elasticsearch or other NoSQL data stores
• Experience working with Gradle
• Experience with PHP and Drupal

Software Development Engineer in Test

At Acquia, quality engineering drives the quality tool chain and process in an open and collaborative environment. To ensure that we have a repeatable process and systems to thoroughly test and uncover defects, quality engineering uses best of breed tools for automation and testing frameworks in conjunction with in-house tooling, infrastructure and services.  SDETs are embedded in each agile development team to facilitate and lead the testing strategy, and test automation requirements for every iteration and release. The quality engineering team also regularly meets to review and improve overall testing processes, automation, innovations and best practices. Each SDET works both independently and as part of a product group, where developers write tests and the quality engineering team supports the testing infrastructure and automation. In addition, they provide guidance for best practices and develop testing systems for smoke testing, behavioral testing, stress testing, performance testing, as well as supporting quality metrics.  

Our SDET is a strong voice for quality that actively pursues quality improvements, writing code, developing new infrastructure and tests to support our fast paced, highly diversified development organization.

Responsibilities:

• Work together with product managers, agile product owners, architects, tech leads and engineers to ensure the quality of our products
• Participate in technical discussions for products and test infrastructure
• Execute Quality best practices, tools, and methodologies
• Identify areas for improved testing efficiencies, test automation and implementation of automated test solutions
• Constantly evaluate the test automation strategy and approach to identify areas of improvement (i.e. test automation frameworks, coding standards, etc.)
• Participate with developers in writing prolific test case code using Ruby, PHP, Java, Go, etc
• Build and maintain efficient test frameworks and pipelines for performance, stress, and integration tests
• Work in an agile model as part of a team to develop fully automated test cases for functional, unit, and integration testing
• Take a hands-on approach to implementing QA processes right from requirements analysis, test design, implementation, automation, execution, maintenance and analysis

Qualifications:

• 1-3 years of hands on experience working on QA automation including functional, system, integration and regression testing
• Experience in developing test automation for Backend applications
• Well versed with backend API automation, tools/framework development necessary for the same 
• Strong hands on knowledge about testing concepts and understanding of database concepts, OOPs concepts 
• Strong working knowledge of various test types including client/server, white-box, black-box and positive/negative
• Solid test design skills, test case writing, automation and analysis
• 1-3 years programming experience in any of the web languages (go, php, ruby, java) or equivalent
• Experience with shell to utilize command line tools
• Experience with continuous integration and build tools (i.e. Maven/Gradle, Jenkins, Travis)
• LAMP (Linux Apache MySQL PHP) stack experience

• Working knowledge of Kubernetes/docker/containers

Nice to have:

• Hands on experience with AWS/Azure/GCP/OpenStack
• Familiarity with open source software
• Linux OS system management experience
• Ubuntu, RHEL, Amazon Linux, etc.
• Operational knowledge of Drupal or any content management system in a production setting

About Acquia
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

We are seeking a highly organized and strategic-minded Business Operations Manager to oversee and optimize business operations for our Customer Success Organization. This pivotal role will be responsible for managing business operations of multiple teams including Support, Technical Operations, Professional Services, Technical Account Management, Client Value Management, and Learning Services. The ideal candidate will excel in business governance, continuous improvement, and ensuring operational excellence across the Customer Success Org. This highly visible position will report directly into the VP, CS Business Operations and partner closely with Customer Success leadership teams.

Responsibilities:
Operational Leadership: Provide strategic direction and operational leadership for the Customer Success Org, ensuring alignment with company goals and objectives.
Team Management: Manage a diverse global team 
Process Optimization: Implement and optimize operational processes to enhance efficiency, quality, and scalability across all teams.
Reporting and Analytics: Develop and maintain reporting frameworks to track key performance metrics and provide insights to leadership on operational performance.
Governance and Compliance: Ensure compliance with company policies, procedures, and regulatory requirements within the Customer Success Org.
System Management: Oversee the implementation and maintenance of systems and tools used by the Customer Success teams, ensuring they support operational needs effectively.
Revenue Operations: Collaborate with Finance and Sales Operations to manage Professional Services revenue operations including month end billing, and ensure accurate forecasting and reporting.
Capacity Planning: Plan and forecast resource allocation and capacity needs to support the growing demands of the organization.
Vendor Management: Manage relationships with external vendors and partners to ensure effective service delivery and cost management.
Employee Events: Coordinate and organize internal events and initiatives to foster team engagement and morale within the Customer Success Org.
Governance of Critical Processes: Establish governance frameworks for critical processes to ensure consistency, compliance, and operational resilience.
Business Continuity: Maintain business continuity plans and procedures to mitigate operational risks and ensure uninterrupted service delivery.

Requirements:
Bachelor’s degree in Business Administration, Operations Management, Finance or a related field. MBA or equivalent experience preferred.
Proven experience (5-7 years) in a similar role managing business operations within a technology company or a customer-centric organization.
Strong leadership and managerial skills with the ability to lead and motivate cross-functional teams.
Experience in process optimization, project management, and implementing operational efficiencies.
Excellent analytical skills with the ability to translate data into actionable insights and strategies.
Strong understanding of revenue operations, capacity planning, and vendor management.
Exceptional communication and interpersonal skills with the ability to collaborate effectively at all organizational levels.
Proven ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Proficient with Microsoft Excel/Google Sheets
Experience with CRM systems (e.g., Salesforce), ERP systems, Business Intelligence Tools (e.g. Domo) are a plus.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

Provides financial and administrative support to the International Director of Finance (based in the UK) for our Global operations.  Countries include - Australia, Belgium, Canada, Costa Rica, Denmark, France, Germany, Japan, Netherlands, New Zealand, India, Singapore and the UK. 

This individual will be a key contributor to our global finance organization (based in the UK, India and US) and must have a team-oriented and hands-on work style, willing to deal with tasks great or small, whatever it takes to get the job done.

Job Duties:

• Review and analyze VAT/GST on invoices & expense reports; prepare timely returns
• Respond to supplier inquiries and reconcile statements; research and correct discrepancies
• Administer the company travel & expense system to ensure compliance with global T&E policy and local compliance in each country
• Work with HR to ensure all payroll related transactions are processed accurately and timely for all international payrolls

• Prepare UK payroll using online software providers and assist with outsourced payroll companies for the remainder of countries.
• Assist with the UK Pension Administration and monthly filings.
• Assist with the preparation of annual P11ds and PSA filings.
• Prepare payments for international payrolls and tax payments
• Communicate payroll matters with employees
• Record all payroll activity in the general ledger, book accruals as needed and reconcile balance sheet accounts monthly
• Maintain PTO trackers in compliance with local laws
• Assist with all year-end accounts and tax reporting
• Ensure a timely close of the general ledger including the preparation of journal entries, account reconciliations and analyses
• Assist with collating information for external accountants to complete the local stat accounts and respond to any requests for information/clarification
• Assist with the annual audit of the parent Company’s financial statements

Requirements:

• Bachelor's degree in Accounting, Finance, or a related field.
  - 1 year of accounting experience, preferably in the Technology industry
• Experience in accounting software (e.g., Sage) and Microsoft Excel would be preferable.  Training will be provided.
• An entry level understanding of US GAAP and UK GAAP.  International experience is preferable but not essential as training will be provided.
• Strong work ethic with professional demeanour and attitude
• Excellent attention to detail is a must
• Strong problem solving and data analysis skills
• Ability to communicate effectively, both verbally and in writing
• Ability to work independently and with a team, in a fast-paced and high volume environment with emphasis on accuracy and timeliness

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the Role

As a Revenue Accountant, you will report to the EMEA Senior Revenue Manager and be responsible for focussing on and developing the Quote to Cash work stream.  Working with both the Finance team and wider business to provide both a high level of revenue assurance and meaningful insights to assist decision making.

• Ensuring revenue is recognized in line with US GAAP (ASC 606) and local GAAP
• Assist with the Revenue month end close process, including review of revenue entries, reconciliations, and account analysis in a timely manner
• Working closely with the Billing team to build and maintain robust process to safeguard the completeness and accuracy of the quote to cash process
• Developing relationships with the Sales team to enable the interpretation of complex contracts, ensuring the revenue is recognised correctly and billed appropriately
• Reviewing and processing Credit Notes raised in the business
• Track & post Professional Services project revenue including WIP analysis
• Run and analyze Revenue Waterfall reports to assist with forecasting
• Revenue reporting and quarterly presentation preparation
• Ad hoc deep dive and analysis of revenue

Experience you must have

• Minimum 2 years of experience 
• Qualified (ACA/ACCA/CIMA) or Business and Finance Degree
• Advanced Excel
• Strong understanding of double entry and the dynamic between the Income Stmt and Balance Sheet
• Strong experience of internal controls
• Experience in SaaS or technology industry 
• Experience using Salesforce, Intacct, Google Sheets

Qualities Expected

• Problem solving and detail oriented mindset
• Passion about delivering excellence
• The ability to work on multiple work streams at the same time
• Self-motivated and driven nature
• Strong verbal and written communication skills
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
• Ability to step up, take on daily challenges and most importantly have a sense of humor
• Work to deadlines
• Critical thinking skills

Conclusion 

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

About the Role:

The Director of Marketing Operations and Analytics is a key strategic role responsible for driving the efficiency, scalability, and data-driven effectiveness of the marketing function. You will oversee marketing technology, data infrastructure, and analytics, ensuring that marketing strategies are executed flawlessly and that performance is measured and optimized for growth. This role combines operational leadership with deep analytics expertise, empowering the team with insights that enable smarter, faster decision-making. You will play a pivotal role in aligning marketing activities with revenue goals, customer insights, and overall business objectives.

The ideal candidate is constantly thinking about the next generation of digital marketing; how we can achieve more with what we have, how do we meet buyers where they are, assess if there are gaps in our tech stack, drive increased adoption and usage of our tools to increase sales and marketing productivity.  

As the marketing organization’s operational backbone, this role requires a proactive forward-thinker and hands-on leader who is passionate about innovation, technology, and the intelligent use of data to drive results.

Key Responsibilities:

Marketing Operations:

• Design and lead the marketing operations strategy, ensuring scalable processes across lead management, campaign execution, and performance tracking.
• Manage the marketing technology stack (CRM, marketing automation, data orchestration, analytics tools, etc.) to ensure seamless integration, usability, and alignment with the sales and customer success teams.
• Own the lead management process, including lead scoring, nurturing workflows, segmentation, and routing to ensure high-quality leads are passed to the sales team.
• Develop and optimize marketing workflows, increasing efficiency through automation and best practices across the team.
• Ensure cross-functional alignment between marketing, sales, and account management teams, ensuring that all campaigns, data, and initiatives are in sync with organizational goals.
• Govern data management and integrity, including data hygiene, compliance (e.g., GDPR), and accuracy across all marketing and sales platforms.

Analytics & Insights:

• Lead the marketing analytics function, creating dashboards and advanced reports that provide deep insights into the full customer journey, including lead generation, attribution, funnel performance, and campaign effectiveness.
• Build and maintain marketing models, such as multi-touch attribution, predictive lead scoring, customer segmentation, and lifetime value analysis, to enable more accurate forecasting and performance measurement.
• Partner with finance and revenue operations teams to align marketing metrics with overall business objectives, creating a cohesive view of marketing’s impact on pipeline and revenue.
• Monitor market and competitive trends using advanced analytics to inform strategy, campaign planning, and optimization efforts.
• Deliver actionable insights to the executive team, identifying opportunities for growth, optimization, and innovation across all marketing programs.

Leadership & Strategy:

• Provide leadership and mentorship to the marketing operations and analytics teams, fostering a culture of continuous learning, collaboration, and innovation.
• Develop operational and analytics talent within the marketing team by providing coaching, training, and development opportunities.
• Drive a culture of data-driven decision-making across the marketing team by promoting analytics best practices and the regular use of insights to inform strategies.
• Drive operational efficiency, and ensure the successful execution of key initiatives within the digital marketing organization. 
• Lead the evaluation and selection of new technologies, vendors, and tools to enhance marketing operations and data analysis capabilities.
• Manage budget for the marketing operations and analytics functions, ensuring efficient use of resources while maximizing ROI from tools, technology, and processes.

Qualifications:

• Bachelor’s degree in Marketing, Business, Data Science, or a related field; MBA or advanced degree preferred
• 7+ years of experience in marketing operations, analytics, or related roles, with at least 3 years in a leadership capacity in a SaaS or technology driven environment
• Extensive experience with CRM systems (Salesforce), marketing automation platforms (Salesforce Marketing Cloud) and data orchestration (Openprise).
• Proven track record of managing complex marketing technology stacks, data flows, and multi-channel campaigns
• Expertise in building and managing advanced analytics models (e.g., multi-touch attribution, customer segmentation)
• Strong understanding of marketing KPIs and metrics, with experience developing and managing dashboards and reports
• Experiences with Account-Based Marketing (ABM) and supporting tools such as 6Sense
• Proficiency in data analysis tools (Domo) and knowledge of SQL or similar query languages
• Experience working closely with sales operations and revenue teams to align marketing efforts with pipeline and revenue targets
• Proven ability to implement marketing technology that drives measurable impact on growth
• Excellent leadership and project management skills, with the ability to manage multiple priorities in a fast-paced environment
• Strong communication and presentation skills, with the ability to influence senior leadership and cross-functional teams

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Tittle Associate Quality Assurance Analyst

Location - Remote India

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.  

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it. 

This role is key to helping our clients succeed with Drupal by providing Quality Assurance coverage of projects and deliverables, through a delivery model focused on best practices, standards, and Acquia products.

Responsibilities:

• Follow manual and automated testing best practices in testing of features and bugs as part of development lifecycle
• Work as part of an Agile team in preparing Quality Assurance strategies, plans, and test scenarios based on customer requirements
• Participate in all aspects of the software development life-cycle, ensuring that functional requirements are converted into high-quality, working application components that meet specifications.
• Assure delivery of high quality code by raising quality issues, tracking their progress, and validating resolution 
• Manage metrics and reports of project quality for ongoing review with Project Manager and stakeholders
• Accountable for validating of the quality of technical artifacts before they are delivered
• Participate in client meetings and workshops, as required
• Estimate the amount of work required to deliver requirements
• Report on blockers and collaborate with team members to reach resolution
• Ad Hoc duties as assigned

Skills and Attributes:

• 1-3 years experience in quality assurance role
• Experience in testing of moderate to complex web implementations and CMS-based solutions like- Drupal, Wordpress, Zoomla, Magento, Sitecore etc
• Experience in testing for responsive design across multiple devices and browsers
• Experience with manual testing tools and frameworks such as BrowserStack, CrossBrowser Testing; 
• Keen attention to detail, with ability to break down customer requirements into logical test scenarios covering functional and non-functional aspects
• Skilled at collaborating with team members and partners in a matrixed environment
• Flexible and able to deal with frequently shifting priorities
• Excellent written and verbal communication skills, with an ability to collaborate asynchronously in a multi-time zone environment
• Commitment to delivering high-quality software on time
• Bachelor's or higher degree in Computer Science or related discipline, or equivalent work experience

Nice to have

• Drupal experience preferred.
• Experience and interest in automated testing and continuous integration a plus
• Experience and interest in Agile methodologies including Scrum or Kanban, with tools such as JIRA a plus
• Experience with test case management tools such as Zephyr preferred.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

About the team you will be on…

The Acquia Enterprise Integrations team builds, maintains, and improves internal system integrations and tools. We seek savvy software engineers to help in this mission.

You’ll be working on enterprise systems integrations (primarily developing API’s in the Go Programming Language) as we connect all of the data and systems that make Acquia run.

You will build enterprise-level systems where data flows through APIs and data aggregation is handled through webhooks, intelligent pushing, and smart queueing. Working with teammates around the world, you'll be helping each other with coding best practices, peer code reviews, and professional development opportunities.

The Enterprise Integrations team takes ownership of their tasks. Work is collaborative and iterative, with solutions discussed constantly and feedback given without ego.

As a Senior Software Engineer, you will…

• Create technical requirements, develop, test, document and implement APIs that integrate internal Acquia business systems
• Extend continuous integration and standardized logging on all code
• Review team members code
• Help set the future direction for our team
• Be a mentor and a knowledge resource for other team members

What you’ll need to be successful…

• Minimum 5 years experience as a software engineer
• Multiple years experience using the Go Programming Language
• Familiarity with Go standards, tooling, frameworks, and libraries
• Experience with Go's syntax, concurrency model, and standard library
• Understanding of data structures (arrays, linked lists, trees), algorithms (sorting, searching), and software design patterns (factory, observer)
• Familiarity with Object Oriented Programming (OOP) principles (encapsulation, inheritance, polymorphism) and their application in Go
• Knowledge of writing HTTP servers and clients using the net/http package
• Understanding of encrypting data at rest and in transit using Go's crypto package
• Understanding of Amazon Web Services (AWS)
• Creating, configuring, and managing virtual private clouds (VPCs), subnets, security groups, etc.
• IAM principles and best practices
• Integrating Cognito with API microservices
• API Gateway integrated with serverless backend
• Working knowledge of Terraform
• Understanding of IaC principles
• Remote backends and state locking
• Providers for management of infrastructure resources (e.g., AWS, Azure, Google Cloud)
• Using Terraform modules for reusable infrastructure configurations
• Integrating Terraform with CI/CD pipelines
• Knowledge of Open API Specification
• Creating API specification files
• Using API frameworks and/or code generators to implement an API specification
• Creating design documents (ADRs/RFDs)
• Experience with Docker containerization, including creating and working with containers for development and testing
• Knowledge of CI/CD tools like Jenkins, GitLab CI/CD, or CircleCI for automated testing, building, and deployment processes
• Familiarity with unit testing, integration testing, and debugging techniques
• Performance analysis and optimization

You’ll enjoy this role if you have…

• A desire to be a team player and work as a member of the Enterprise Integrations team
• A willingness to jump in and own an opportunity, and see it through to completion
• A proactive, methodical and innovative working practice
• Creative problem-solving skills
• The ability to guide technical discussions with both software engineers and non-technical audiences
• The ability to multitask and prioritize

Extra credit if you…

• Are experienced coding in object oriented PHP, Drupal and/or Mulesoft
• Have developed software using Agile-based methodologies
• Have broad experience in sales, finance, customer support or IT

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary: A Consultant performs standardized consulting engagements that promote customer success with the Acquia Platform.

Key responsibilities:

• Accountable for providing accurate product and platform  information, recommendations, and guidance to customers on Acquia products
• Accountable for providing high-quality, timely, written deliverables when required
• Accountable for creating an excellent customer experience through collaboration and preparation before the engagement, excellent delivery during the engagement, and a successful handoff after the engagement
• Accountable for increasing customer’s knowledge and understanding on using the platform and product 
• Manage multiple customer engagements at once, with detailed records and timely responses
• Ad Hoc duties as assigned
• Ability to shift time to accommodate customer and internal time zone considerations as needed

Key requirements:

3-6 years of experience with prior experience in a consulting, project management, or customer facing role

• Experience with and interest in the business side of implementations from small to large scale
• Experience with the principles and best practices of software product ownership
• Desire to learn how technology transforms business
• Exceptional interpersonal and communication skills, including excellent written and verbal English communication skills
• Exceptional troubleshooting and problem-solving capabilities
• Highly organized with attention to detail
• Flexible and able to deal with shifting priorities as customer needs change

• Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies
• Should be ready to work in the US working hours.
  
  

Nice to have:

• DAM experience
• Marketing software experience 
• Project Management experience

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia Cloud Edge Team - Senior Software Engineer

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia runs one of the world's largest Platform as a Service (PaaS) offerings. Our Drupal optimized cloud runs on over 18,000 AWS instances and delivers billions of page views per month, running some of the largest and most mission-critical websites in the world. We are seeking exceptional professionals who desire to deliver world-class performance and reliability while building powerful tools that enable our customers effortlessly to scale their web applications. At Acquia, we are obsessive about providing our customers with security, availability, and scalability that is second to none and are looking for engineers who are equally passionate.

Acquia’s products run 100% on Amazon Web Services using EC2, CloudFormation, and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams. 

As the Senior Software Engineer, you will...

• Participate in designing and implementing solutions for modernizing Acquia infrastructure and drive adoption of Kubernetes and Cloud-Native Technologies 
• Work in a highly collaborative environment with front and back-end engineers, product managers, and product owners.
• Develop secure and performant, world-class modern Applications and APIs using Go, Ruby, AngularJs/ReactJS.
• Debug technical issues inside a very deep and complex technical stack involving containers, microservices, AWS services across the different layers of a web stack.
• Work with other teams in deciding, developing integrations with other subsystems.
• Provide product support to internal and external stakeholders.
• Contribute to system architecture discussions, lead projects, mentor junior team members, and deliver high quality, tested code.
• Evaluate new technologies and provide a recommendation to management including planning and execution of proof of concept activities. 

What you’ll need to be successful…

• 5+ years of experience in design and Software Development Background and over 1-2 years of experience in working with Containers and Cloud-Native Development 
• 2+ years of experience working with frontend technologies preferred AngularJs.
• Proficient with Kubernetes/Swarm architecture with hands-on production experience with container technologies and the tools and challenges around them 
• Experience in developing applications using Go,Python/PHP/Ruby and shell scripting
• Design and develop Go based Kubernetes operators using the kube-builder SDK
• Proficient with object oriented programming and microservices design patterns
• Proficient with service discovery, networking in Kubernetes or equivalent, monitoring, logging, scheduling
• Experience working with AWS services such as - EC2, EBS, ALB, EKS, VPC, S3, WAF etc.
• Knowledge of CI/CD tools like Jenkins (preferred), Bamboo, Gitlab 
• Experience working with configuration management tools such as Ansible, Terraform, Puppet and Cloudformation 
• Experience operating with TCP/IP, load balancing, security and operating production environments
• Knowledge on the network layers, varnish and nginx
• Strong oral and written communication skills 
• Strong team collaboration and leadership skills 
• Familiarity with Agile processes (Kanban, Scrum, etc.) 

Extra credit if you have…

• Experience working with any CDN such as - CloudFront, CloudFlare etc.
• Experience in monitoring and observability with Sumologic/Prometheus/Grafana.
• Experience working with helm, ingress, cert-manager, autoscaling, external-dns and logging operator in Kubernetes
• AWS/CKAD professional certification.

Qualifications: 

• BS in Computer Science (preferred), or a comparable field of study, or equivalent practical experience 

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.