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16m

Site Reliability Engineer III

CabifyMadrid or Remote
rubyc++kubernetesAWSjavascript

Cabify is hiring a Remote Site Reliability Engineer III

 

Do you want to change the world? At Cabify, that’s what we’re doing. We aim to make cities better places to live by improving mobility for the people living in them, connecting riders to drivers, providing mobility alternatives such as scooters and mopeds and many others to come, all at the touch of a button. Maybe one day cities will be places where nobody needs a private car. But we’ve still got a long way to go… Fancy joining us?

Our Product & Engineering teams are both based in Madrid, with a strong remote culture, and include an eclectic bunch of awesome people fromdifferent backgroundslike Ruby, Go, Elixir,JavaScript, and Python.

Right now,we’reworking on somegreenfield projects with a solid set of product ideas lined up ready for innovative engineers to tackle. Andof course,we have big plans to take over the taxi app service industry!

Site Reliability Engineers at Cabify work on improving all aspects of our platform and have an impact across the whole organisation. They are a blend of systems engineers and software developers who solve scalability issues with software and implement the best production engineering and security practices.

 

As a Site Reliability Engineer, you will be:

  • Evolving our infrastructure platform building self-service components that will be used by all the engineering team and by millions of users around the world.
  • Working closely with our Product and Infrastructure teams to architecture and develop world-class infrastructure components.
  • Designing and implementing tooling to improve the availability, scalability, observability and latency of our services, which are used by internal customers to deploy and operate their services.
  • Increasing reliability awareness with other teams, helping with the adoption of reliability principles and reviewing observability implementations or software architectures.
  • Defining SLIs, SLOs and SLAs as part of the services' lifecycle.
  • Sharing an on-call schedule for the platform services you own.
  • Solving problems in our highly available platform together with other teams, then build automations to prevent incidents from happening again.
  • Participating in our recruiting process to help grow our engineering team.

 

You may be a fit for this role if you:

  • Think Unix, you know the networking stack, the OSI model, containers (and schedulers), and you know your way around monitoring, logging and the CAP theorem (bonus!).
  • Have strong programming skills in at least one language, and know your way around a few more or can learn them if the opportunity arises.
  • Automate yourself out of everything by nature, making machines do the toil.
  • Communicate effectively and asynchronously. 
  • Care about the things that affect the company, your team, and yourself.
  • Embrace diversity and humbleness (and a bit of trolling).
  • Prefer taking iterative action over waiting for things to happen or to be perfect.
  • Strongly favor simplicity over complexity. Ie, adhering to the KISS principle.
  • Have a sense for identifying, exploiting and elevating bottlenecks.
  • Are not afraid of expressing yourself in English. We aren't expecting you to have the Queen's accent, but you'll be part of an international team and we communicate in English, so you should be comfortable with that.
  • Enjoy herding cats and shaving yaks. Ie, being a great influence to other product teams and teaching them best practices. As well as analyzing and simplifying our setup.

 

 

Projects you could work on:

  • Helping us iterate on and improve our kubernetes setup (AWS EKS).
  • Iterate our networking layer to implement network policies, service mesh, and more…
  • Evolving our time-series monitoring platform (Cortex), in order to provide a first-class service to all of our engineering teams.
  • Help grow our adoption of distributed tracing (OTLP + Tempo), with the goal of providing request latency observability across microservices (as a service).
  • Scaling our ever-growing logging platform (Loki) to keep up with the business demands.
  • Maintaining our company-wide code repository and continuous integration solution (gitlab)

 

 

What’s it like to work at Cabify?

We’re a company full of happy, motivated people, and we never want that to change. Here are some more reasons why it rocks to be part of our high-performance team:

???? Excellent Salary conditions: L3 - Up to 52K 

????️ Recharge day

????Our office is located in Madrid. This position is open to a full remote and also to a partially onsite model.

⌚Flexible work environment & hours.

????Regular team events.

????Cabify staff free rides.

????Personal development programs based on our career paths.

????‍♀️ iFeel: Free access to the iFeel platform, so you can take care of your emotional well-being through therapy sessions.

????Coursera: your own license in Coursera to take as many courses as you wish and continue developing your skills.

????Flexible compensation plan: Restaurant tickets, transport tickets, healthcare and childcare

????All the equipment you need (you only have to bring your talent).

 

Cabify is proud of being an equal opportunity workplace. We celebrate diversity and we are committed to creating an inclusive environment for all employees regardless of background, gender, religion, orientation, age, or ability.

Join us!

 

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Agero is hiring a Remote Remote - Kia Care, Total Case Specialist

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visitwww.agero.com.

About the Role:

Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services. Your role is pivotal in acknowledging all customer outreach, investigating customer concerns, and following up on customer requests to ensure an exceptional experience.

Key Outcomes: 

As a Remote Kia Care Total Case Specialist, you'll be the reassuring voice on the other end of the line, helping customers navigate through challenging situations with their vehicles such as requests for warranty extensions, towing and rental coverage for repairs, service or sales complaints, and supporting customers with technical features like their Owner’s Portal, Bluetooth, radio, and navigation. Your primary responsibilities include:

Empathy in Action:

  • Approach every customer interaction with genuine empathy, understanding the human side of their situation. 
  • Uphold company integrity and client brand while empathizing with customers' unique challenges.
  • Act with a sense of urgency and compassion, ensuring customers feel supported during stressful situations.

Case Management & Multi-Tasking Mastery:

  • Embrace ownership of your cases, by making independent decisions and managing them with finesse from start to finish. 
  • Prioritize your workload strategically, ensuring that all customers are followed up with in a timely manner. 
  • Showcase your impressive multitasking skills as you navigate multiple cases simultaneously.
  • Take detailed notes with precision, capturing the customer's situation while on the phone with them and navigating multi-screen web-based computer systems efficiently. 

Effective Two-way Communication:

  • Communicate clearly and professionally with customers to gather necessary information and provide assistance.
  • Collaborate with dealerships, district managers, field representatives & clients, conveying accurate details for efficient problem resolution.

Problem-Solving & De-Escalation Skills:

  • Employ critical thinking and problem-solving skills to address a variety of challenging customer situations and/or complaints requiring interpretation, investigation and follow-up. 
  • Handle high-stress scenarios with composure, ensuring a positive and reassuring customer experience.
  • Face problems head-on, consistently delivering innovative resolutions that leave customers saying, "Wow!"

Customer Advocate Extraordinaire:

  • Act as a dedicated advocate for customers, ensuring their inquiries are not just heard but thoroughly understood.
  • Follow each case meticulously, providing support every step of the way to guarantee timely resolution and maximum satisfaction.

Technical Support Expertise:

  • Demonstrate your technical skills by providing support to customers with their vehicle's remote command, Infotainment, Navigational, or Bluetooth systems.
  • Effectively walk the customer through the steps to resolve their technical inquiries.

Qualifications:

  • Applicants are required to reside in the state of AZto be considered for this remote, work from home opportunity. 
  • Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment. Prior work from home experience is a plus. 
  • Must have strong computer skills, including the ability to open, create, and modify various documents using the Google Workspace (docs, sheets, slides, and Gmail) and enter/retrieve customer and vehicle information using web-based systems. 
  • This is a bring your own device position, Kia Care Total Case Specialists must have a compatible home laptop or desktop computer with a secured high-speed internet connection, in-service cell phone, web-cam, and a wired headset. 
  • All applicants must successfully complete an online application, skills assessment, and technical diagnostic from the home computer they intend to use for work to confirm their workstation meets the system requirements of this remote position.

Work From Home Computer and Internet Requirements: Click  here!

Other Information:

We are currently hiring for Full Time Kia Care Total Case Specialist positions to start in June! 

Upcoming New Hire Training Class Dates

  • Monday, 06/03/2024 from 10:00 am to 07:00 pm EST, M-F for 6 weeks. 

At Agero, Kia Care Total Case Specialists actively participate in a paid  6 week world class training program which is a blend of virtual instructor-led, self-paced, practice and remote on the job training. After graduating training, associates will begin working their production schedules. 

Available Shifts

  • Full Time only
  • Days between the hours of 08:00 am to 09:00 pm EST with Saturday & Sunday off

In the following 3 - 6 month period of your career, with excellent performance and attendance, you can expect to see opportunities for exciting new responsibilities and compensation related growth! 

Pay, Total Rewards, and Training Highlights: Click here!

If you are passionate about helping others,  possess exceptional communication and problem-solving skills, have strong computer and technical proficiency and thrive in a remote work environment, we invite you to apply for our Remote Kia Care Total Case Specialist position. 

Join us in making a difference, one customer at a time. Apply now!

#LI-DNP

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link:https://www.agero.com/privacy.

***Disclaimer:Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contactrecruiting@agero.com.

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.

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16m

Director, Global Grantmaking and Strategic Programs

GlobalGivingWashington,District of Columbia,United States

GlobalGiving is hiring a Remote Director, Global Grantmaking and Strategic Programs

Are you passionate about transforming how funding reaches community leaders around the world? Do you thrive in an environment in which you can lead a team dynamically, collaboratively, and strategically to deliver collective impact?

GlobalGiving is looking for a seasoned and innovative leader with experience in grantmaking, community-led development, and nonprofit management to join our Program team as Director, Global Grantmaking and Strategic Programs (GGSP). 

As Director, you will contribute to GlobalGiving’s impact goals by managing the development and implementation of strategic funding programs and grantmaking policies, processes, and operations that advance our mission and multi-year strategy. As a 501(c)(3) public charity, GlobalGiving operates as a public grantmaking foundation, and our growing annual portfolio of more than $100 million includes more than $30 million in disaster response funds. 

You will be joining GlobalGiving at a transformative time as we implement and iterate on our new 2030 strategic plan and redesign long-held systems, teams, and processes to become more equitable, community-led, and achieve new levels of impact. GlobalGiving aims to grow from providing approximately $100 million annually in flexible funding to nonprofit partners around the world to $300 million annually - a 200% increase - and to do so more equitably. This position will oversee the programmatic delivery of our grantmaking and strategic programs to support that growth and ensure funds help accelerate community-led change.

You will be a member of the Program leadership team, contribute to program strategy, and provide oversight of the organization’s grantmaking and strategic programs. You will collaborate closely with members of the Program, Product, Growth, Marketing, Executive, and other leadership teams to elevate and strategize on GlobalGiving’s products and services, grantmaking and strategic programming opportunities, and address roadblocks. 

You will carefully determine and track team goals, provide valuable intel and analysis on initiatives, and lead ongoing projects with an aim to both streamline and increase flexibility for internal and external customers. You should be knowledgeable about and committed to tracking, documenting, analyzing, and utilizing data in strategic planning and decision-making. You will lead the achievement of team-level grant management objectives and contribute to the organization's Key Performance Indicators.

You will lead the evolution of the newly formed Global Grantmaking and Strategic Program team, the result of bringing two previously separate functions (global corporate grantmaking and disaster response) together. You will also guide GlobalGiving's expansion into new cause-based grantmaking areas. You will be expected to find creative solutions to enable efficient and strategic responses to internal and external challenges and opportunities, balancing against the long-term development and stability of the communities we serve. You will lead the refinement of processes and create documentation for the current state of operations, knowing that they may likely need to be revised again when new systems are in place.

The Global Grantmaking and Strategic Programs team currently delivers a range of programming, including:

Grantmaking for Companies - GlobalGiving powers grantmaking for companies to nonprofits around the world. GlobalGiving’s corporate grantmaking approach is rooted in a commitment to fostering sustainable and impactful partnerships. We believe in building long-term relationships that go beyond traditional funding models, focusing on collaboration, transparency, and shared values. By aligning corporate partners with our mission to empower local communities, we create meaningful opportunities for companies to make a tangible difference in the areas where they operate. We work closely with corporate partners to understand their goals and objectives, tailoring grantmaking solutions that not only support their corporate responsibility initiatives but also drive positive change in the communities we serve. Through strategic investments and ongoing collaboration, we strive to create a sustainable impact that benefits both the corporate partners and the communities they support. 

Grantmaking in Disaster Response - We support local communities in the aftermath of disasters caused by natural hazards and humanitarian crises through advisory services and delivery of GlobalGiving disaster responses. In disaster grantmaking, our focus is on sharing power, eliminating barriers to equitable disaster relief and recovery, fostering strong relationships, and providing long-lasting support so communities are better prepared for future disasters. 

We have a collaborative work atmosphere where everyone’s input and ideas are valued. We’re committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

Primary Responsibilities

Summary for Skimming: 

You will oversee and manage a multi-million-dollar programmatic portfolio, ensuring that policies and processes are in place to manage risk and ensure compliance whilst maximizing a trust-based and equitable approach for nonprofit community partners in line with GlobalGiving’s mission. As the Director, you will inspire, guide, and support a team of 16, mostly remote, staff across grantmaking, grants operations, and strategic programming. You will expand and deepen collaboration across the philanthropic, aid, and social impact sectors, serving as an expert voice and thought leader on our grantmaking philosophy through donor engagement and active participation in external events and speaking engagements. 

Strategic Leadership 

  • Evolve, communicate, and lead GlobalGiving’s grantmaking and strategic programming planacross program and other GlobalGiving teams to executive leadership, the Board of Directors, management, staff, partners, customers, and stakeholders as appropriate.
  • Support efforts to position GlobalGiving as a thought leader in global grantmaking and humanitarian response.In order to succeed in this role, you should have a deep understanding of the global philanthropic sector and be able to leverage this knowledge to foresee trends and opportunities in grantmaking and disaster response, with a goal to drive equity and community engagement; think innovatively and propose creative solutions to complex challenges; using your strong verbal and written communication skills to articulate the organization's vision and experiences to a global audience. 
  • Help craft strategic plans for grant acquisition from corporate philanthropic institutions, high-capacity donors, and philanthropic institutions and develop new funding partnerships working closely with the Growth team
  • Contribute to the development of compelling grant proposals that align with GlobalGiving’s mission and programmatic priorities and meet funder requirements.
  • Oversee the creation of large thematic or cause-based funds in the organization’s five-year strategy with an early focus on climate. 
  • Ensure that GlobalGiving effectively responds to ongoing and new global disasters and crises at the highest level of strategic impact and effect by aligning resources across all relevant internal teams and making recommendations for surge support as needed.
  • Collaborate with Program Team leadership to ensure the successful implementation of GlobalGiving’s programmatic strategy in an increasingly equitable manner.
  • Manage team budget to maximize resource utilization and ensure timeliness and accuracy of distributions. 

Partner Engagement/Expansion 

  • Act as an expert advisor, as requested, to community, funding, and corporate partners, and internal team. 
  • Contribute to GlobalGiving’s efforts to engage and expand our network of donors, funders, and corporate partners by establishing, designing, and managing corporate and institutional partnerships supporting wide-ranging thematic areas, including disaster response and focused thematic areas.
  • Represent GlobalGiving externally in select media and at virtual and physical events related to program design, delivery, policy, grant management, grantmaking, and disaster response and recovery, and demonstrate GlobalGiving’s impact. 

Personnel Management 

  • Lead a team of 16 high-achieving professionals, including managing managers.Develop, coach, and empower the team to build trust and deliver excellence. Ensure that the team is appropriately staffed and can scale at a rate that matches the growth of GlobalGiving’s business. 

Program Oversight 

  • Create and facilitate opportunities for deepening equitable grantmaking practices and innovating in trust-based and community-led practices, as well as creative participatory grantmaking methods.
  • Oversee the development, design, implementation, maintenance and execution of coherent organization-wide grant programs.
  • Lead grant compliance, including the understanding, development, and adaptation of guidance/policies/procedures/systems in accordance with government regulations and organizational needs, objectives, and values. Contribute to the organization’s understanding of enterprise risk across grant and strategic program operations, including assessing operational and other risks and planning for impact.
  • Support review and approval of grants and applicants to various giving programs according to policies.
  • Lead coordination and ideation with the Product, Marketing, and other teams to adapt and create new tools, products, and systems to increase efficiencies in our grantmaking and advisory and program delivery, with the goals to increase community partner impact and contribute to overall organizational sustainability.

Required Qualifications

For our team to be a great fit for you, the following qualifications should resonate with you:

  • Minimum of 12 years experience leading grant management and grantmaking in the nonprofit sector.
  • Demonstrated experience in progressively responsible management and leadership positions, including management of staff.
  • Substantial experience managing domestic and international disaster relief, recovery, and preparedness projects and knowledge of relevant donor regulations and policies.
  • Advanced knowledge of international/global grant compliance regulations, reporting requirements, and ethical considerations. Experience in fundraising, building, partnering, and maintaining strong and sustained relationships with a variety of donor types: individuals, corporations, foundations, high-net-worth individuals, and others.
  • Exceptional communication skills and previous media and external representation experience.
  • Exceptional collaboration skills, including significant experience working cross-functionally, managing multiple stakeholders, earning trust, and gaining buy-in across all levels and functions of an organization, from the leadership team to frontline staff.
  • Flexibility to navigate changes in grant priorities, corporate relationships, and funding landscapes. 
  • A self-starter who thrives in a fast-paced, constantly evolving environment.
  • Experience working in international contexts.
  • Comfort with using and experimenting with technology.
  • Committed to leading the Global Grantmaking and Strategic Programs function with a trust-based and community-led orientation.
  • A passionate belief in the mission of GlobalGiving and a commitment to our core values.

Preferred Qualifications

In addition, the ideal candidate would also have some or all of the following qualifications:

  • Bachelor's or Master’s degree in international development or similar field.
  • A continuous learning orientation (as demonstrated through professional development experiences).
  • Experience living/working in the Global South/Majority World.
  • The ability to work in a language other than English is a plus.
  • A great sense of humor.  

Salary + Benefits

Starting salary range: $136,000 - $145,000.

Benefits include flexible work hours, remote work options, up to 5 weeks of paid time off per year, professional development opportunities, and a meaningful job where you can go home at night and say, "Today, my work helped more than 700 kids get their essential health and educational needs met." (One of many true stories.) And, of course, we've also got you covered with benefits like health care, dental/vision, paid family leave, paid sabbaticals, commuter benefits, and 401K.

Location

This is a U.S. remote full-time position reporting to the Chief Program Officer. GlobalGiving has an office in Washington, D.C., if you prefer to be office-based. If you intend to apply as a remote worker, be prepared to speak about your experience with remote employment and team management in the recruitment process. You will be expected to travel to the D.C. office periodically.

Applicants must reside in the United States. Applicants must be able to demonstrate that they have legal authorization to work in the United States for the duration of this permanent position. GlobalGiving does not sponsor employment visas.

In efforts to safeguard the health of our employees and their families, GlobalGiving requires all employees to adhere to GlobalGiving’s COVID-19 Policy and Procedures upon their start date. 

We are an equal-opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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16m

Customer Success & Planning Manager

Droids OnWrocław,Lower Silesian Voivodeship,Poland

Droids On is hiring a Remote Customer Success & Planning Manager

Is being close to clients and working with data equally important to you? Check this out ????

We are looking for an analytic-driven Customer Success & Planning Manager to build and maintain relationships with current and past company clients and monitor, foresee, and plan the teams and project allocations.

Your role will be divided into two parts: related to customers (working closely with strategic clients, identifying their needs, actively researching their problems and possible challenges, and building strong relationships with them) and related to data and planning (identifying opportunities, managing planning processes, resource allocations, and utilizations).

Achieving mutual satisfaction while working with clients and inside our teams is one of the factors of the Customer Success & Planning Manager role at Droids On Roids. Nevertheless, the main goal of your role is to contribute to sustaining and growing our business to achieve long-term success.

You will be responsible for:

  1. Customer-related activities
  • Developing and maintaining trust relationships with a portfolio of major clients, actively taking care of rich customer experiences at every step of the journey
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives (cross-sells, upsells, contract extensions, referral programs etc.)
  • Serving as the link of communication between key customers and development teams - holding meetings, 1:1 updates with POs and managers
  • Resolving any issues and problems faced by customers 
  • Negotiating terms of cooperation in ongoing projects 
  • Compiling quarterly NPS reports, customer satisfaction surveys, Clutch reviews to determine our customers’ satisfaction (Customer Success) and future needs
  • Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Taking part in onboarding and educating new employees and contractors about our time-tracking tool (Tempo)

  1. Planning-related activities
  • Creating and updating the monitoring and budget-related track tools (Budget Forecast, Revenue Extensions, expenses, cashflow files)
  • Ensuring up-to-date team assignments in the assignment management tool (Primetric)
  • Proactive identification of available teams and specialists - actively working on their allocation in existing and future projects in collaboration with the Planning Team
  • Managing the flow of information between the planning team and recruitment teams (internal recruitment, contractors), cooperating closely with different departments
  • Continuously improving the planning process, focusing on transparency of information flow, chargeability, and appropriate team assignments
  • Proven experience as Account Manager, Customer Success Manager, IT Project Manager  or similar position in IT Industry (at least 2 years)
  • Experience in sales and in providing solutions based on customer needs
  • Experience in effective management of team planning and resource allocation (planning, scheduling)
  • Strong communication and interpersonal skills with attitude in building relationships with professionals on all organizational levels
  • Great organizational skills so you feel natural in juggling different tasks and multithreading
  • Highly developed skills in data analysis and forecasting
  • Ability to connect the dots (so you identify problems and opportunities quickly)
  • Negotiation and problem-solving skills
  • Excellent command of written and spoken Polish (at least B2 level) and English (C1-C2)

Would be nice if you also have:

  • Previous experience in Primetric or similar platforms for managing human resources and operational processes

Your growth opportunities:

  • Being part of a product team and cooperating closely with stakeholders and clients from all over the world, helping them transform the reality around us
  • Occasions to take part in business trips and 1:1 meetings with clients (opportunities to talk face-to-face and to build business relationships offline are also important to us ????)
  • Improving your data analysis, budget supervision, and business strategy implementation skills - we want you to grow with us!


Psst… You don’t match all of the items on our requirements list? Don’t hesitate to apply anyway – don’t let the confidence gap or imposter syndrome get in the way – there’s a chance you’re more amazing than you think! ????

Recruitment process: 

  1. Submit an application form
  2. Answer a few technical questions during an initial hangouts call with Joanna or Ania, Customer Success Managers
  3. Join an interview with Marta, Head of Delivery, Joanna/Ania, Customer Success Manager and Marta, Talent Acquisition Specialist

Welcome aboard!

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Future PLC is hiring a Remote Head of Audience Development - Lifestyle & Homes

What you'll be doing…

The best content deserves the biggest audience. That’s the principle that drives success at Future, where Audience Development helps our brands to connect to over 300 million online fans every month.

We’re looking for an experienced content strategy & SEO expert to head up our Lifestyle and Homes Audience team. This is a rare opportunity to support the growth of some of our fastest growing brands: Homes & Gardens, Livingetc, Woman & Home, Ideal Home, Real Homes and GardeningKnowHow. 

With a focus on search, you’ll work with editorial leads to help shape content strategy, achieve our traffic and revenue goals and continue year-on-year growth trajectories. You’ll work closely with our Lifestyle Managing Director and Global Brand Director to grow organic audiences, forecast traffic targets and assess investment opportunities. You’ll manage a team of 3 Audience experts, who help editors to choose the right topics to write about and the right content to update, supporting the execution to satisfy search engines and delight our readers. You’ll also support our Audience Director in leading a team of 20 Audience experts to innovate new tools & ways of working. 

Experience that will put you ahead of the curve…

  • Experience working in SEO within a content/publishing environment
  • Experience managing a team
  • Strong skills in research and data, ability to train junior members on data fluency
  • Understanding of affiliate or eCommerce content strategies
  • Fluency with a range of SEO, analytics and/or social media tools, ability to train junior team members
  • Passion for our core topics of homes, interior design, fashion and beauty.

What's in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level P3

The expected range for this role is £52,000 - £75,000

This is a Hybrid role from our London Paddington or Bath Office, working three days from the office, two from home

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-NG1

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Future PLC is hiring a Remote Head of Audience Development - Lifestyle & Homes

What you'll be doing…

The best content deserves the biggest audience. That’s the principle that drives success at Future, where Audience Development helps our brands to connect to over 300 million online fans every month.

We’re looking for an experienced content strategy & SEO expert to head up our Lifestyle and Homes Audience team. This is a rare opportunity to support the growth of some of our fastest growing brands: Homes & Gardens, Livingetc, Woman & Home, Ideal Home, Real Homes and GardeningKnowHow. 

With a focus on search, you’ll work with editorial leads to help shape content strategy, achieve our traffic and revenue goals and continue year-on-year growth trajectories. You’ll work closely with our Lifestyle Managing Director and Global Brand Director to grow organic audiences, forecast traffic targets and assess investment opportunities. You’ll manage a team of 3 Audience experts, who help editors to choose the right topics to write about and the right content to update, supporting the execution to satisfy search engines and delight our readers. You’ll also support our Audience Director in leading a team of 20 Audience experts to innovate new tools & ways of working. 

Experience that will put you ahead of the curve…

  • Experience working in SEO within a content/publishing environment
  • Experience managing a team
  • Strong skills in research and data, ability to train junior members on data fluency
  • Understanding of affiliate or eCommerce content strategies
  • Fluency with a range of SEO, analytics and/or social media tools, ability to train junior team members
  • Passion for our core topics of homes, interior design, fashion and beauty.

What's in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level P3

The expected range for this role is £52,000 - £75,000

This is a Hybrid role from our London Paddington or Bath Office, working three days from the office, two from home

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-NG1

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Future PLC is hiring a Remote Advertising Sales Manager - Games Vertical

What you'll be doing…

We're looking for an exceptional advertising salesperson to lead our games team. This role could be an opportunity for someone ambitious to step up into a management role and lead a team for the first time.

Whether you're already an experienced manager or not, you will be a great communicator ready to apply the empathic and relationship-building skills that make you a great salesperson to leading a team and getting their best.

You'll have an authentic love for tech and gaming media. Ideally, you'll currently work or have previously worked in gaming and/or tech. You'll be highly aware of trends and innovations driving the industry, as well as those emerging on the horizons, and you'll be hungry to keep on experiencing what's coming next. Getting both your team and your clients excited about being part of it too will come naturally to you.

For someone who loves gaming, this group of brands is the dream gig. We own two of the biggest digital gaming shows in the world, two of the leading global gaming websites, and the largest print portfolio in the gaming space - tapping into a total audience of over 50 million gamers. 

Working from our London Paddington Office on a hybrid basis, you'll be responsible for managing and leading the games advertising team to generate annual revenues of over £5 million.

Experience that will put you ahead of the curve…

  • Ability to sell all products & media types (Creative Solutions, Digital, Print, Events, etc) to advertising agencies and clients
  • Managing lead generation and sales pipelines
  • Excellent sales ability
  • Creating sales material and presentations
  • Excellent written and verbal communication skills
  • Works well as part of a team and independently
  • Excellent influencing, objection handling, presentation, and negotiation skills
  • Good personal time management
  • Relevant market experience

What's in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level C6

The expected range for this role is £32,000 - £65,000 

This is a Hybrid role from our London Paddington Office, working three days from the office, two from home 

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI- HLK1

See more jobs at Future PLC

Apply for this job

Future PLC is hiring a Remote Advertising Sales Manager - Games Vertical

What you'll be doing…

We're seeking an exceptional advertising salesperson to lead our games team. This role could be an opportunity for someone ambitious to step into a management role and lead a team for the first time.

Whether you're already an experienced manager or not, you will be a great communicator ready to apply the empathic and relationship-building skills that make you a great salesperson to leading a team and getting their best.

You'll have an authentic love for tech and gaming media. Ideally, you'll currently work or have previously worked in gaming and/or tech. You'll be highly aware of trends and innovations driving the industry, as well as those emerging on the horizons, and you'll be hungry to keep on experiencing what's coming next. Getting both your team and your clients excited about being part of it too will come naturally to you.

For someone who loves gaming, this group of brands is the dream gig. We own two of the biggest digital gaming shows in the world, two of the leading global gaming websites, and the largest print portfolio in the gaming space - tapping into a total audience of over 50 million gamers. 

Working from our Bath office on a hybrid basis, you'll be responsible for managing and leading the games advertising team to generate annual revenues of over £5 million.

Experience that will put you ahead of the curve…

  • Ability to sell all products & media types (Creative Solutions, Digital, Print, Events, etc) to advertising agencies and clients
  • Managing lead generation and sales pipelines
  • Excellent sales ability
  • Creating sales material and presentations
  • Excellent written and verbal communication skills
  • Works well as part of a team and independently
  • Excellent influencing, objection handling, presentation, and negotiation skills
  • Good personal time management
  • Relevant market experience 

What's in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level C6

The expected range for this role is £32,000 - £65,000 

This is a Hybrid role from our Bath Office, working three days from the office, two from home 

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI- HLK1

See more jobs at Future PLC

Apply for this job

Corner Alliance is hiring a Remote Grant Application Review Specialist II

Grant Application Review Specialist II - Corner Alliance - Career PageSee more jobs at Corner Alliance

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Corner Alliance is hiring a Remote Public Information and Warning Subject Matter Expert

Public Information and Warning Subject Matter Expert - Corner Alliance - Career PageSee more jobs at Corner Alliance

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