Job Description

Are you an expert in Data and agile methods?

Did you have the opportunity to work in international environment ? 

Do you have expertise in eCommerce ? 

Come and join our Data team as a Data Product Manager W/M for an 8-month fixed-term contract. 

Reporting directly to the Head of Data and Analytics Manager, your main challenges will be to : 

• Lead the data product roadmap, launch and improvement in line with the brand strategy, business objectives, market evolution, and internal consumer expectations.

• Be the critical connection point between Data producers (engineers, scientists, analysts) & Data consumers (executives, business, marketing, IT, …), orchestrating end-to-end data projects while always ensuring to maximize the value brought to end users, and turning these projects into reasons to celebrate.

• Own the BI product (BI) and be responsible for the quality and improvement over time.

Your missions :

• Balance strategy, governance, and implementation of anything data-related, and facilitate the conversations between all impacted stakeholders- executives, engineers, analysts, other product teams, and external customers- who consume the data
• Partner cross-functionally across the company through all aspects of the data product development lifecycle, including collecting ideas, problem definitions, roadmap building, research, solution design, development and iterations, on a global level
• Act as an internal facilitator, defining & optimizing internal operation processes of the D&A team (process, instances, SLAs…)
• Own, prioritize and steer the development of the Data product roadmap in an iterative approach by making sure it always fit with the business needs, while optimizing data velocity, with the ambition to build a single source of truth and maximize data impact & ROI
• Provide direction, facilitate objective setting, create the conditions of success, deliver regular feedback and ensure engagement and development of the team to help them achieve their professional goals and business target
• Become the single point of contacts for any BI need, keeping a holistic and strategic view of the different dashboards and their evolution
• Guarantee that BI dashboards reflect the needs of business teams, and increase their adoption through training and support

Qualifications

• Education: Bachelor to Masters’ degree in computer science, Product Management, Data, Digital, technology or related fields preferred.
• Required Experiences: 
  • 6/8 years’ experience on product management, with a strong experience on data environment
  • Experience in a pure player preferred
  • E-Commerce/Retail experience mandatory
• Language :English Fluent, French a plus 
• Specific skills : 
  • Expert in Agile methodology
  • Strong knowledge of Data lifecycle, with advanced notions of data pipeline, modern data stack architecture, cloud infrastructure, machine learning, AI
• Transversal skills: 
  • Strong analytical capabilities, expertise in analyzing consumer behavior and driving sales KPIs
  • Strong communication and negotiation skills, pro-activity, problem solving

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Job Description

Are you an expert in Data and agile methods?

Did you have the opportunity to work in international environment ? 

Do you have expertise in eCommerce ? 

Come and join our Data team as a Data Product Manager W/M for an 8-month fixed-term contract. 

Reporting directly to the Head of Data and Analytics Manager, your main challenges will be to : 

• Lead the data product roadmap, launch and improvement in line with the brand strategy, business objectives, market evolution, and internal consumer expectations.

• Be the critical connection point between Data producers (engineers, scientists, analysts) & Data consumers (executives, business, marketing, IT, …), orchestrating end-to-end data projects while always ensuring to maximize the value brought to end users, and turning these projects into reasons to celebrate.

• Own the BI product (BI) and be responsible for the quality and improvement over time.

Your missions :

• Balance strategy, governance, and implementation of anything data-related, and facilitate the conversations between all impacted stakeholders- executives, engineers, analysts, other product teams, and external customers- who consume the data
• Partner cross-functionally across the company through all aspects of the data product development lifecycle, including collecting ideas, problem definitions, roadmap building, research, solution design, development and iterations, on a global level
• Act as an internal facilitator, defining & optimizing internal operation processes of the D&A team (process, instances, SLAs…)
• Own, prioritize and steer the development of the Data product roadmap in an iterative approach by making sure it always fit with the business needs, while optimizing data velocity, with the ambition to build a single source of truth and maximize data impact & ROI
• Provide direction, facilitate objective setting, create the conditions of success, deliver regular feedback and ensure engagement and development of the team to help them achieve their professional goals and business target
• Become the single point of contacts for any BI need, keeping a holistic and strategic view of the different dashboards and their evolution
• Guarantee that BI dashboards reflect the needs of business teams, and increase their adoption through training and support

Qualifications

• Education: Bachelor to Masters’ degree in computer science, Product Management, Data, Digital, technology or related fields preferred.
• Required Experiences: 
  • 6/8 years’ experience on product management, with a strong experience on data environment
  • Experience in a pure player preferred
  • E-Commerce/Retail experience mandatory
• Language :English Fluent, French a plus 
• Specific skills : 
  • Expert in Agile methodology
  • Strong knowledge of Data lifecycle, with advanced notions of data pipeline, modern data stack architecture, cloud infrastructure, machine learning, AI
• Transversal skills: 
  • Strong analytical capabilities, expertise in analyzing consumer behavior and driving sales KPIs
  • Strong communication and negotiation skills, pro-activity, problem solving

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Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams.

Join our team as an Account Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe.

Excited? Let's see what it takes.

You are:

• Fluent in English (C1-C2 levels);
• 1+ years of experience in a similar position or 2+ years experience in customer support;
• Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel);
• Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards;
• Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics;
• Team player who worked on cross-departmental projects for further service delivery enhancements;
• Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.);
• Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people;
• Excellent at organizing and multitasking, being able to work with several clients at the same time;
• Having a track record of taking responsibility;
• Love people and new technologies.

You want to:

• Take part in the new clients' integrations;
• Simultaneously manage clients from a diverse list of industries;
• Maintain constant communication with support teams and clients;
• Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA);
• Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis;
• Maintain security standards within teams and also on the client's side;
• Proactively mediate and resolve any clients' and consultants' concerns etc.;
• Monitor service quality via internal or external Quality Assurance platforms;
• Monitor team discipline and ensure corporate culture within the team;
• Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients;
• Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants;
• Help talented people from your teams grow and develop professionally;
• Work with diverse cultures and countries, and meet wonderful people;
• Find a permanent place to grow professionally;
• Be a leader, not a manager.

Benefits:

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work remotely;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• SupportYourApp Medical Policy.

We are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

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PeopleCertは、世界の一流企業で使用されているベストプラクティスやビジネスに不可欠なスキルの評価・認証において、グローバルリーダーとして活躍しています。

世界200カ国以上で展開するEdTechのリーディングカンパニーで、一緒に働いてみませんか。

PeopleCertでは、国際電話のインバウンド・アウトバウンドの対応を通じて、お客様の受験で利用する技術サポートや資格に関するお問い合わせに対応する日本語と英語を話すカスタマーサービス・エージェントを募集しています。PeopleCertのカスタマーサービスは、チャット、電話、Eメールを通じて提供されます。日本語を話すカスタマーサービス・エージェントは、リモートで在宅勤務をすることが可能です。

仕事内容

• 日本またはアジアの受験者からのメール、チャット、電話などのインバウンドリクエストのカスタマーサービス業務
• 資格と資格試験に関する苦情や問い合わせに、設定された手順とガイドラインに従って対応する
• チームワークを大切にし、他のチームと連携して仕事を進め、可能な限り最高の結果を出すこと
• 役割と活動範囲に関連し、合理的に割り当てられた任務とタスクを遂行する。柔軟で適応力のある顧客中心のアプローチを適用し、複数のタイムゾーンにまたがるPeopleCertの多国籍企業やグローバルな業務に対応すること

応募資格

• 学士号（履修分野を問わない）
• 類似の職種で最低1年の経験
• カスタマーサービスに熱意がある方
• 英語（CFEFR C1レベル、LanguageCert C1 LTEまたはC1 IESOLがあれば尚可）および日本語（C2レベル、ネイティブ）の優れた知識
• 優れた対人コミュニケーション能力、口頭および書面でのコミュニケーション能力
• 整理整頓ができ、自発的に行動し、柔軟性があり、迅速に期限厳守の環境で働くことができる方
• 本人認証に関わる業務や研修・試験分野での実務経験があれば尚可
• カスタマーサービスに必要なコンピュータリテラシー。一般的なワードエクセル、業務システムなどの利用経験があれば尚可

当社勤務でのベネフィット：

• 時間的に固定された勤務体系 　祝日を除く平日日本時間09:00-17:00
• 在宅勤務で出社なし（地方都市からの勤務も可能）
• 国内外の受験者と関係者と英語を使う機会と経験の提供
• 国際的かつダイナミックでの明るい雰囲気の中での勤務
• PeopleCertのポートフォリオに含まれる認定資格の試験を年間2試験無料提供
• ベストプラクティスとグローバルな環境を活用した膨大なラーニング経験
• 常に個人とプロフェッショナルを育成
• 100％バーチャルな採用プロセス

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ΗPeopleCertείναι παγκόσμιος ηγέτης στην αξιολόγηση και πιστοποίηση επαγγελματικών δεξιοτήτων, συνεργαζόμενη με πολυεθνικούς οργανισμούς και κυβερνητικούς φορείς για την ανάπτυξη και την παράδοση εξετάσεων. Ο Όμιλος διενεργεί εξετάσεις σε πάνω από 200 χώρες και σε 25 γλώσσες μέσω της υπερσύγχρονης τεχνολογίας αξιολόγησης, η PeopleCert δίνει τη δυνατότητα σε επαγγελματίες να ενισχύσουν τις δεξιότητες τους με απώτερο σκοπό την ανάπτυξη της καριέρας τους. 

Η PeopleCertαναζητεί Βοηθό Αποθήκης και Παράδοσης, προκειμένου να διασφαλίσει την αποτελεσματική λειτουργία της αποθήκης του Ομίλου και την έγκαιρη παράδοση των εμπορευμάτων στους πελάτες της PeopleCert. 

 
Αρμοδιότητες 

• Παραλαβή, εκφόρτωση και οργάνωση των εισερχόμενων αποθεμάτων. 
• Ακριβής καταμέτρηση και τεκμηρίωση των παραλαμβανόμενων εμπορευμάτων και έγκαιρη ανάδειξη τυχόν ζητημάτων σχετικά με την παραλαβή. 
• Απογραφή και έλεγχος αποθεμάτων. 
• Έλεγχος προϊόντων για τυχόν ελαττώματα ή ζημιές πριν από τη συσκευασία και την αποστολή. 
• Διαλογή και συσκευασία παραγγελιών με ακρίβεια, προετοιμασία πακέτων για αποστολή, συμπεριλαμβανομένης της κατάλληλης σήμανσης και συσκευασίας. 
• Χειρισμός περιπτώσεων μη παραλήψιμων πακέτων. 
• Επικοινωνία και συνεργασία με υπευθύνους και συναδέλφους. 
• Ο υποψήφιος ενδέχεται να διαχειριστεί υποστηρικτικά και άλλα σχετικά καθήκοντα στα πλαίσια του ρόλου. 

 
Απαραίτητα Προσόντα 

• Απόφοιτος Πανεπιστημίου ή ΙΕΚ. 
• Προϋπηρεσία σε διαχείριση αποθήκης ή άλλη θέση με διεκπεραιωτικά καθήκοντα. 
• Γνώση χειρισμού Η/Υ θα εκτιμηθεί. 
• Καλή γνώση της Αγγλικής γλώσσας θα εκτιμηθεί. 
• Εμπιστευτικότητα και εχεμύθεια. 
• Εργατικότητα και υπευθυνότητα. 
• Στρατιωτικές υποχρεώσεις εκπληρωμένες (για τους άνδρες). 

 
Όλες οι αιτήσεις θα αντιμετωπίζονται με απόλυτη εμπιστευτικότητα.

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Do you have a keen eye for detail and thrive on providing first-class support for both your clients and colleagues? We're currently expanding our team and are looking for a part-time Sales Administrator to join us. You'll play a crucial role in supporting our sales and customer success teams, dealing with incoming orders and liaising with clients, primarily within the new house build sector.

We’re looking for someone able to work 5 hours per day, five days a week. We would anticipate this being 9:30am to 2:30pm each day, but we understand that there’s a life outside work and are happy to be flexible on this to fit with your requirements.

At TwentyCi, we specialise in the UK residential property market, meticulously tracking over 99% of all sale and rental listings daily. Our diverse client base includes retail, estate agency, new-build, and removals & storage sectors, ranging from FSTE 100 organizations to small independent businesses.

Key Responsibilities

• Maintaining and updating internal systems, including HubSpot and Jira (which we'll train you to use), ensuring accurate and current information.
• Coordinating with clients and internal teams to schedule and manage clients’ email campaigns effectively.
• Managing communication between the sales team and clients through email and phone, ensuring prompt and professional responses.
• Maintaining crucial spreadsheets with accurate data to support sales activities and decision-making.
• Processing orders efficiently, overseeing fulfillment, and coordinating order delivery to meet customer expectations.
• Collaborating with the finance team to manage month-end invoicing processes smoothly and accurately.
• Maintaining exceptional service standards, you will go above and beyond to ensure customer satisfaction.

About You

• If you are an enthusiastic individual eager to contribute to the company's overall success, we want to hear from you.
• With a minimum of 2 years of relevant experience in an administrative role, you have a meticulous approach and the ability to prioritise and manage multiple tasks at once.

• Your tenacity and attention to detail drive you to ensure that both clients and colleagues receive the support they need within the relevant timescales.
• You’re technically minded and have the ability to pick up new systems quickly.
• You’re able to understand the sometimes complex requirements of a varied customer base.
• You’re proficient with Microsoft Office and particularly Excel.

We have a pool table in the office, but that's not really what you're looking for, right? 

Yes, you'll get holidays (25 days plus bank holidays), plus your birthday off, and a pleasant office environment with a nice breakout area, tea/coffee/water provided, and all that normal stuff you'd expect. 

There's a salary, naturally, between £23,000 and £25,000 pro rata per annum for this role depending on the skills and experience you'll be bringing.

You also get to work with a good-natured, good humoured team of geeks, nerds, data scientists, marketers, administrators, finance people, sales people and people-people.  

As we’ve said, there's a life outside of work and we encourage you to make sure you achieve the right balance between the two things. We've also taken the time and effort to implement wellbeing stuff, like a confidential 24/7/365 helpline for all our colleagues to get advice and support when life gets a bit tough, and an app with helpful wellbeing content. We work on a hybrid system balancing time in our Milton Keynes office with working from home when appropriate. 

So, you should be able to relax and enjoy inspiring work in an atmosphere which challenges you to use and develop your skills, around people who may become friends not just colleagues. 

Sound good? Then drop us an application and we'll be in touch.

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Are you an experienced and tenacious sales professional eager to lead and drive expansion in the estate agency sector? Do you have a track record of success in generating new business and closing deals with key industry players? If so, we have an exciting opportunity for you at TwentyEA.

As part of the TwentyCi group, TwentyEA specialises in providing data-led products and services to the estate agency sector. We are on the lookout for a talented Head of Sales to assist with our continued growth and success, specifically within the mid-tier of agents.

Key Responsibilities

As our Head of Sales, your primary focus will be on cultivating new business relationships with estate agency operations with between three and ten branches nationwide.

You’ll generate your own leads through traditional prospecting techniques, fully supported by our unparallelled UK property market datasets which provide a unique ‘hook’ to pique the interest of your intended prospects.

With that in mind, you’ll spend time researching and assessing the performance of your target brands to identify their pain points and matching our products to meet their individual needs.

You'll have the opportunity to make a significant impact on our business success, supported by our Sales Director and dedicated teams in Customer Success, Product Management, and Marketing.

About You

Are you a senior sales professional with a knack for identifying, developing, and closing self-generated business opportunities?

Do you possess strong negotiation skills and a proven track record of closing strategic sales and driving substantial revenues from your accounts?

Can you consistently meet or exceed quarterly sales targets by proactively generating leads, targeting mid-tier accounts, and uncovering new sales prospects?

Are you a persuasive communicator capable of delivering compelling presentations and proposals tailored to diverse client needs?

Do you have extensive experience engaging with key decision makers and adapting your approach to suit individual targets?

Do you have previous experience in, and extensive knowledge of, the UK property market?

If you answered yes to these questions and are ready to take on this challenging yet rewarding role, we want to hear from you!

We have a pool table in the office, but that's not really what you're looking for, right?

Yes, you'll get holidays (25 days plus bank holidays), plus your birthday off, and a pleasant office environment with a nice breakout area, tea/coffee/water provided, and all that normal stuff you'd expect.

There's a salary, naturally, between £45,000 and £50,000 for this role depending on the skills and experience you'll be bringing. For this position there’s also an uncapped commission scheme with OTC of £20K.

You also get to work with a good-natured, good humoured team of geeks, nerds, data scientists, marketers, administrators, finance people, sales people and people-people.

There's a life outside of work and we encourage you to make sure you achieve the right balance between the two things. We've also taken the time and effort to implement wellbeing stuff, like a confidential 24/7/365 helpline for all our colleagues to get advice and support when life gets a bit tough, and an app with helpful wellbeing content. We work on a hybrid system balancing time in our Milton Keynes office with working from home when appropriate. You do not need to live close to Milton Keynes in order to apply for this role, we're just looking for the right person with the right experience.

So, you should be able to relax and enjoy inspiring work in an atmosphere which challenges you to use and develop your skills, around people who may become friends not just colleagues.

Sound good? Then drop us an application and we'll be in touch.

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