Hi, we're Oscar. We're hiring a Senior Learning Specialist to join our Decentralized Learning team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will design and facilitate training content to foster an agile workforce. You will play a crucial role in achieving high-quality training standards aligned to key business outcomes.

You will report to the Associate Operations Manager, Decentralized Learning.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $72,800 - $95,550 per year. The base pay for this role in all other locations is: $65,520 - $85,955 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Create, design, and build both instructor-led and eLearning content via authoring tools, applying adult learning theory to maximize learner success
• Collaborate with subject matter experts to source key content needed to design trainings
• Audit and update training content, leveraging subject matter experts and learning feedback to ensure accuracy and effectiveness
• Identify opportunities to reduce waste in training content through consolation and standardization
• Facilitate instructor-led courses across multiple audiences, ensuring engagement from both in-person and remote learners
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 2+ years experience developing training in a production environment, including eLearning design
• 2+ years experience facilitating or presenting in company meetings
• 2+ years experience working with teams in multiple locations within multiple disciplines 
• 2+ years working in a collaborative environment with a diverse set of people

Bonus Points

• Instructional Design Certification
• PMP and/or Six Sigma Certified
• Bachelor’s degree
• Experience working in a call center support function
• Experience in health insurance 
• Experience working in a regulated industry
• Experience working with BPOs

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an enthusiastic individual who has a passion for integrating technology and best practice instruction into schools and classroom to help all students reach their full potential. #LI-DE1

As Professional Learning Specialist, you will serve as a beacon of insight and creativity into how our customers can best use our world-class educational software, combined with best practice instructional strategies, to achieve instructional goals. #LI-REMOTE

You will work as part of the Professional Learning Group to deliver high quality live webinars, virtual and on-site professional development sessions, and live events that highlight product implementation and inspire product usage. 

You must be a natural presenter and people person, highly organized, creative, well-spoken, and have a desire to be part of a collaborative, high-energy team. 

This is a full-time remote position for candidates located in Boston, Massachusetts. #LI-BOSTON

WHAT YOU'LL BE DOING

• Deliver high quality live and recorded professional development sessions to customers to drive engagement with and usage of IXL
• Travel regionally to deliver high quality professional development sessions to schools and districts, and to lead live events – 30-50% possible travel
• Organize and coordinate professional development sessions for assigned customers
• Help customers achieve educational objectives by creating learning experiences that align with school initiatives, goals, and desired outcomes
• Partner with Customer Success and Sales team members to effectively manage and grow customer relationships

WHAT WE'RE LOOKING FOR

• BA/BS degree  
• Must have 4+ years experience teaching in a K-12 setting; department- or school-level leadership background a plus
• Educational professional development experience strongly preferred
• Familiarity with web-based technologies to support instruction
• Exceptional communication and presentation skills
• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
• Organized, methodical, and detail-oriented
• Ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
• Ability to work both independently and as part of a team
• Self-starter and quick learner with a passion for improving education through technology
• Experience using Google Apps and Zoom
• Must live close to a major airport

Your impact

Handshake is hiring a Technical Lead Manager, Machine Learning with a focus on Generative AI and Recommendations reporting to our Head of Core Relevance. 

AI is the future and we are excited to further invest in providing AI resources for our users on our platform. Is it possible to thoughtfully design a responsible, AI-driven product that can help our students progress from educational aspirations to career achievements?  In this role, you will work on tackling that goal as part of a lean, high-visibility team. You will be responsible for helping advance our AI product and infrastructure vision towards our mission of democratizing opportunity for millions of students on Handshake.

You will be part of a high-impact org that has already built a Data platform housing billions of data points, with cutting-edge production systems such as embedding-based retrieval, Graph Neural Networks, Fine-Tuned LLMs, and multi-stage rankers.  You will level up existing ML systems and drive marketplace metrics, while also accelerating greenfield AI-based products such as Social/Feed.  We’ll do all of this responsibly, with developed workstreams around Explainability, Fairness, and Quality.

Your role

• You will be a Force Multiplier - setting technical direction, shaping engineering culture, identifying and adopting industry best practices, designing effective partnerships across the company, mentoring and coaching direct reports / peers, and more. 
• You will be a Leader-  managing a lean team of machine learning engineers and data scientists while enabling effective collaboration, high-quality execution, and technical excellence across the Data organization
• You will be an Innovator -  developing algorithms and Machine Learning systems that connect users across the Handshake marketplace; from students looking for their first jobs and internships to employers sourcing candidates for high-priority roles.
• You will be a Collaborator -being an effective partner to product managers; you will work with product managers in driving new user experiences through Machine Learning and Natural Language Processing and build experiments that drive key product decisions and provide invaluable insights.

Your experience

You are an experienced, hands-on senior engineering leader with extensive experience identifying problems, coming up with technical solutions, and driving projects to completion. You care about culture, mentorship, and collaboration just as much as you care about coding, architecture, and technical design. You have an extreme user-focus, you are comfortable with ambiguity, you can drive alignment, and you make thoughtful data-driven decisions. 

• Basic Qualifications
  • Bachelor’s degree in Computer Science or related technical field or equivalent technical experience.
  • 7+ years of industry ML experience
  • Experience as Tech Lead or Manger 
• Preferred Qualifications:  
  
  • End-to-End experience building web-scale AI systems, feature stores, microservices
  • Background in one or more of the following areas of machine learning: recommendations, optimization, natural language processing (NLP), deep learning, LLMs, explainable AI
  • Experience building applications atop of IAAS (Google Cloud Platform, Amazon Web Services, Azure Cloud Services, etc.)
  • Experience working directly with cross-functional teams such as product management, analytics, engineering, and design.
  • Excellent communication skills — ability to succinctly communicate results and tell compelling stories with data to an out-of-domain audience (e.g. presenting findings and deep-dives to senior leadership).

Compensation range

• $235,000-$300,000

Want to learn more about what it's like to work at Handshake?Check out these interviews from our team members!

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year one. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do every day?

As a member of the Customer Success team, your primary role is to design and develop training materials that help customers learn how to use our products.

You will be responsible for engaging with customer success managers, product managers, and marketing personnel to determine needs, develop new materials, update existing materials, and analyze their effectiveness. Developing strong relationships with these teams will be imperative to your success.

The training materials you can expect to create include PDF handouts, narrated videos, facilitator guides, and help articles. You will be responsible for ensuring that training materials are effective and tailored to the needs of the audience, which is primarily healthcare providers. 

We’re looking for a process-driven individual with a wide range of skills and experience in all stages of the instructional design process.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Relationship building:Ability to communicate with professionalism and build trusted relationships with other departments.
• Instructional design:Ability to conduct needs assessments, develop learning objectives, choose instructional strategies, and develop final materials.
• Project management: Drive projects using instructional design methodologies and manage multiple simultaneous projects with competing priorities.
• Writing: Ability to convey complex topics in a succinct and clear manner. Ability to write narration for videos, help articles, and manage feedback.
• Video production: Experience recording screencasts and basic video editing. Experience with recording mobile devices is a plus.
• Audio production: Ability to record narration and edit it as necessary.
• Graphic design: Ability to create PDF handouts that incorporate text and graphics, with fine attention to detail.
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• High-Accountability:You can be counted on to consistently deliver high-quality work.
• Detail Oriented:You have a high degree of attention to small details along with the ability to quickly iterate.

Requirements:*

• Three years of instructional design experience
• Portfolio of projects
• Solid understanding of instructional design models and learning theories 
• Excellent writing skills and the ability to communicate clearly and succinctly
• Experience with screencasting and video editing
• Experience with narration and audio editing
• Proficient in Microsoft Office and Google Suite

This position can be remote and supports team members with customers across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office.

Tell me more about Suki

• On a roll:Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI.
• Great team:Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors:We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market:Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers:Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact:You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Please note: Applicants must be currently authorized to work in the United States on a full-time basis.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $90,000 - $120,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Instructional Designer 

 In this role, you will build content for eLearning courses to train employees, customers, and implementation partners on the product and techniques to optimally deploy Anaplan. You will report to Sr. Director, Academy Global Programs & Tools and work closely within a core instructional design and delivery team, partnering with Customer Success, Product, Marketing, Alliances, and Sales Enablement teams to transform raw content into meaningful and effective training solutions. 

The ideal candidate is a highly motivated, organized individual with experience implementing multidimensional platforms. 

Job Responsibilities 

• Stay current with all new Anaplan standard methodologies and software improvements to ensure learning content is kept up to date. 

• Conduct research and collaborate with subject matter experts from Customer Success, Product, Marketing, Alliances, and Enablement to define and document learning objectives. 

• Transform raw source content from SMEs into instructional material, including eLearning courses and classroom training curriculums, designed to optimize learning. 

• Continually improve training delivery based upon feedback from course participants and mentor team members on feedback received. 

• Learn unreleased product or program content quickly and be prepared to deliver quality training on release. 

• Ability to be flexible with modality and time requirements to meet customer needs for training. 

• Special assignments and other duties not specifically stated may also be assigned. 

• Work within LMS and instructional design platforms to ensure quality learning experience. 

Job Qualifications 

• Minimum 5 years’ experience in instructional design. 

• Experience working in instructional design in a high-tech environment. 

• Experience with Anaplan preferred. 

• Experience with learning tools, such as Articulate Storyline and Adobe Captivate. 

• Strong oral and written communication skills and high attention to details. 

• Passion for learning, teaching, and constant improvement. 

• Familiarity with adult learning principles, learning theories, and instructional methodologies. 

• Ability to communicate concepts in a concise, logical manner so students can absorb and retain. 

• Ability to translate from model-building in Excel to multi-dimensional technologies. 

• Understanding of data integration (inbound and outbound). 

• Flexibility to prioritize multiple activities simultaneously