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DealerOn, Inc. is hiring a Remote Customer Specialist I (1pm - 10pm EST)

Customer Specialist I (1pm - 10pm EST) - DealerOn, Inc. - Career Page
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  • WWC Global is hiring a Remote Senior Accountant (GovCon)

    WWC Global is seeking a full-time, remote Senior Accountant with a strong attention to detail. The Senior Accountant will be part of a collaborative team, applying principles of accounting and assisting the Accounting Team in day-to-day functions supporting operations for multiple legal entities.

    Duties included but may not be limited to:

    • Analyze and complete both standard and complex journal entries in accordance with month-end close schedule pertaining to company shared service activities.
    • Assist in timely closing of financial periods per closing calendar.
    • Prepare and review monthly analysis and reconciliations of balance sheet accounts for accuracy and completeness in accordance with GAAP.
    • Prepare audit ready schedules.
    • Support finance department with the execution of required activities.
    • Understand, adhere to, and execute company policies and procedures. Identify compliance risks and recommend solutions.
    • Assist in annual audits and budget process as needed.
    • Understand differences between subsidiaries in company structure and ability to maintain general ledgers according to legal entity.
    • Ensure strong internal controls are in place, to achieve necessary internal and external objectives.
    • Reports on spending against existing contracts and payments to vendors and suppliers.
    • Performs general accounting duties including development of reports, and analysis of accounts.
    • May supervise accounting clerks.

    Expected salary range $80,000 - $90,000

    Work Environment:

    • Ability to sit at a computer terminal for an extended period of time.

    Physical Demands:

    • While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
    • Employee is often required to sit and use their hands and fingers to operate a computer.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Travel

    • 0-10% / Minimal travel.

    WWC Global, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.

    Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

    At WWC Global, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of diverse professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. WWC Global is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

    WWC Global will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to WWC Global HR at hr@wwcglobal.com.

    WWC Global is an Equal Opportunity Employer – we do not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

    WWC Global's Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with WWC Global HR at hr@wwcglobal.com.

    Basic Qualifications

    • Bachelor’s degree in Accounting, Finance, or related field.
    • Ability to pass a federal background investigation including fingerprinting.
    • 5+ years’ professional experience in corporate or government accounting.
    • Intermediate to advanced proficiency in Microsoft Excel in vlookups and sumif formulas, pivot tables, and related advanced functions.
    • At least one year experience in a shared services environment or with a company with subsidiaries.
    • Strong knowledge of Generally Accepted Accounting Principles (GAAP).
    • Ability to prioritize and manage multiple tasks within tight timeframes.
    • Self-starter and able to work independently.
    • Demonstrated proficiency in using all Microsoft Office applications.
    • Outstanding communication skills, influencing abilities, and client focus.
    • Professional proficiency in English is required.
    • Ability to pass a federal background investigation including fingerprinting.
    • Applicants must be currently authorized to work in the United States on a full-time basis. WWC Global will not sponsor applicants for work visas for this position.

    Preferred Qualifications

    • Master’s degree in Accounting, Finance, or related field.
    • Experience in government accounting systems such as Jamis, Deltek, or similar project/cost based systems a plus
    • Able to work during EST core business hours.
    • CPA, CMA and/or other financial certifications a plus.
    • Experience in accounting for a large multi-state company.

    WWC Global offers a competitive benefits plan including:

    • Health, Dental, and Vision Insurance
    • Flexible Spending Accounts
    • Life and Disability Insurance
    • 401(k)
    • Paid Time Off
    • Paid Holidays
    • Employee Assistance Program
    • Pet Insurance

    Eligibility requirements apply.

    See more jobs at WWC Global

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    WWC Global is hiring a Remote Junior OSINT Training Specialist (TS/SCI)

    WWC Global is seeking a Junior OSINT Training Specialist to support the Defense Intelligence Agency's Open Source Intelligence (OSINT) Integration Center (OSIC) in Reston, VA. This position will provide functional and organizational support of the Client's relevant lines of effort at the Agency and Defense Intelligence Enterprise (DIE) Levels.

    The ideal candidate will be able to support the Client's Policy & Engagement division assisting to create OSINT training materials, instruct OSINT training course and assisting to write policy/ procedural documentation for the Defense Intelligence Enterprise. The Junior OSINT Training Specialist should expect to have daily direct interactions with senior government officials, and must accordingly, be agile in their operational tempo and planning based on changing priorities.

    Additional responsibilities include:

    • Assist in auditing relevant courses to ensure consistency with Defense Intelligence Enterprise curriculum standards.
    • Assist in the development of OSINT training modules.
    • Collaborate with Defense Intelligence entities to improve OSINT training courses.
    • Ability to edit and provide feedback on coursework, training modules, and training documentation.
    • Aid the government Client in the development and maintenance of technical training documentation.
    • Ability to work independently and with minimal guidance.
    • Provide innovative ideas in the development of OSINT coursework.
    • Strong collaboration skills internal and external to OSIC.
    • Assisting government client in the constant evaluation of coursework and training material.
    • Proactive in researching OSINT topics in order to stay abreast of changes with OSINT policy, OSINT training, and OSINT practices.
    • Attending OSINT forums to include working groups, and senior level committees for awareness within the Open Source community.
    • Ability to assist in writing formal OSINT policy and procedure documents.

    Work Environment:

    • Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
    • Ability to sit at a computer terminal for an extended period of time.

    Physical Demands:

    • While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
    • Employee is often required to sit and use their hands and fingers to operate a computer.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Travel:

    • 0-20% / Occasional travel.

    WWC Global, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.

    Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

    At WWC Global, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of diverse professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. WWC Global is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

    WWC Global will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to WWC Global HR at hr@wwcglobal.com.

    WWC Global is an Equal Opportunity Employer – we do not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

    WWC Global's Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with WWC Global HR at hr@wwcglobal.com.

    Basic Qualifications

    • Bachelor's degree.
    • Current, active TS/SCI with the ability to obtain CI Poly.
    • Background and experience in Journalism.
    • Knowledge management experience with specific focus on SOP, Concept of Operations, decision and course of action brief development.
    • Ability to provide recommendations based off of data collection, aggregation and mission knowledge for technical capabilities.
    • Knowledge of training and tradecraft implementation, use and guidelines.
    • Experience with multi-tasking for day to day operations within a program management and professional environment.
    • Background and experience in Open Source Intelligence, methodologies, reporting and procedures.
    • Experience with utilizing project management processes and methodologies.
    • Experience developing training modules and documentation.
    • Experience with writing and editing policy.
    • Strong oral and written communication skills.
    • Outstanding communication skills, influencing abilities, and client focus.
    • Professional proficiency in English is required.
    • Demonstrated proficiency in using all Microsoft Office applications.
    • Applicants must be currently authorized to work in the United States on a full-time basis. WWC Global will not sponsor applicants for work visas for this position.

    Preferred Qualifications

    • Bachelor's Degree in English/Journalism.
    • Current, active TS/SCI with CI Poly.
    • Experience in teaching training courses.
    • Experience in OSINT training development.
    • Graphic design experience.
    • Previous experience as an Open Source Collector.

    WWC Global offers a competitive benefits plan including:

    • Health, Dental, and Vision Insurance
    • Flexible Spending Accounts
    • Life and Disability Insurance
    • 401(k)
    • Paid Time Off
    • Paid Holidays
    • Employee Assistance Program
    • Pet Insurance

    Eligibility requirements apply.

    See more jobs at WWC Global

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    Modern Health is hiring a Remote Brand Designer

    Modern Health 

    Modern Healthis a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to helpalltheir employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

    We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status. 

    We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday. 

    We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

    The Role

    Are you an ambitious creative professional? Does joining a rapidly-growing tech company in the health and mental well-being space sound exciting? The Marketing team at Modern Health is hiring a Brand Designer to help build our brand identity as we expand, executing a wide range of projects including web content, email newsletters, videos, advertising, conference materials, sales presentations, one-sheeters and much more. You will be a key member of the Marketing team, collaborating across product, customer success, clinical care, and recruiting to build a cohesive elevated brand for Modern Health, and to ensure specific messages are being visually conveyed through your designs.

    This position is not eligible to be performed in Hawaii.

    What You’ll Do

    • Manage project request intake and scope clarification
    • Design and development of marketing materials, including: website pages, presentations, print and digital advertising, conference materials, research reports, social media campaigns, one-sheeters, postcards, promotions, videos, webinars, and other marketing collateral
    • Collaborate with other marketing and product team members to ensure quality and consistency in all aspects of our brand presence 
    • Provide status updates and juggle multiple projects—we’re an agile team with shifting priorities
    • Become an informed and vocal advocate of great design at Modern Health

    Who You Are

    • 3+ years of design experience in a fast-paced, high-growth environment
    • MUST have an online portfolio of relevant work examples
    • Hands-on experience with Figma, Adobe Creative Suite including Photoshop, and llustrator 
    • Use of MS Office and Google Docs and how those are used cross-functionally with Adobe CS
    • Experience  working with web developer to develop website pages 
    • Knowledge of how to prepare files for optimal online use and print, bleed areas, CMYK, Pantone, RGB, etc.
    • Understand the different pixel resolutions required for print and online
    • Experience working within existing brand guidelines and/or designing new brand guidelines
    • Must be highly detail oriented and self-motivated and able to prioritize your workload to meet critical deadlines
    • Able to work well independently, as well as under the direction of others
    • Coachable and values constructive criticism from a variety of sources
    • Excellent written and verbal communication skills
    • Curious, creative, flexible, proactive, and ambitious

    Benefits

    Fundamentals:

    • Medical / Dental / Vision / Disability / Life Insurance 
    • High Deductible Health Plan with Health Savings Account (HSA) option
    • Flexible Spending Account (FSA)
    • Access to coaches and therapists through Modern Health's platform
    • Generous Time Off 
    • Company-wide Collective Pause Days 

    Family Support:

    • Parental Leave Policy 
    • Family Forming Benefit through Carrot
    • Family Assistance Benefit through UrbanSitter

    Professional Development:

    • Professional Development Stipend

    Financial Wellness:

    • 401k
    • Financial Planning Benefit through Origin

    But wait there’s more…! 

    • Annual Wellness Stipend to use on items that promote your overall well being 
    • New Hire Stipend to help cover work-from-home setup costs
    • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
    • Monthly Cell Phone Reimbursement

    Equal Pay for Equal Work Act Information

    Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.


    Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

    Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

    San Francisco Bay Area
    $80,600$94,800 USD
    All Other California Locations
    $72,540$85,320 USD
    Colorado
    $64,480$75,840 USD
    New York City
    $80,600$94,800 USD
    All Other New York Locations
    $72,540$85,320 USD
    Seattle
    $72,540$85,320 USD
    All Other Washington Locations
    $72,540$85,320 USD

    Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

    See more jobs at Modern Health

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    Keywords Studios is hiring a Remote AI Prompt & Language Specialist (ENGLISH)

    Role overview:Candidate will be working with, testing, and training AI and will be responsible for building linguistic content that enables our client’s content moderation solutions to detect and classify a wide variety of online harms with cultural context.

    Responsibilities relating to Maintenance and Future Development

    • Building and maintaining their language of expertise in tools, using your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate, and context based.
    • Classifying words/phrases based on a defined taxonomy of online harms.
    • Reviewing chat data to ensure accurate classification and address misclassifications as needed.
    • Analyzing data for trends and creating classification improvement plans based on impact.
    • Identify and add vocabulary based on client requests, global issues, current events, and other trends.
    • Collaborating with the Client Success team to answer client questions and assist in tackling problems they may be facing within their communities.
    • Participating in developing new and better ways of detecting content intended to circumvent content moderation.
    • Support product testing when needed and identify and report product outages

    Responsibilities relating to AI

    • Data Generation
    1. Using various tools to curate and build datasets for evaluating and testing models and/or prompt effectiveness
    2. Labeling or analyzing data for our data scientists to assist in training AI
    • Red-Teaming
    1. Test for potential harms in new AI features, evaluate response, report results
    2. Work with internal teams to refine policy input for AI
    3. Contribute native language prompts to red-teaming library for future use
    • Quality Audits
    1. Label audit data provided
    2. Report results, identify areas of weakness and recommendations for improvement

    • Native level fluency (English)
    • You have an in-depth understanding of the cultural specificities that govern the usage of the language
    • Capable of following and executing deliverable according to a planning autonomously and on constrained timelines
    • Capable of documenting pertinent cultural information into a knowledge repository, you enjoy doing research related tasks
    • Capable of presenting your observations and information in a digestible format such as reports, presentations, or documents

    Technical skills:

    • Native speaker of required language (English)
    • Excellent written & spoken English
    • Computer literacy: Microsoft Office Suite, Google Suite

    Behavioural skills:

    • Communicative and outgoing you like to share your ideas with others
    • You enjoy working in a team but are autonomous and capable or driving your own work
    • You have strong critical thinking & decision-making skills
    • Willing and understanding that Trust & Safety roles imply being exposed to unpleasant content at times

    Bonus experience:

    • Moderation experience either professional or hobby
    • Experienced gamer
    • Studies in cultural fields for the locale (sociology, ethics, education, anthropology etc.)
    • Experiences related to inclusivity, child protection, or legal protection
      • 32-40 hours schedule per week, plus employee benefits, including health and dental care, when eligible.
      • Partnerships with STM, Telus, and BIXI (among others).
      • Employee Assistance Program.

    PHASES OF OUR RECRUITMENT JOURNEY:

    1. You send us your application with the resume.

    2. After reviewing your candidacy, we invite you to our online language assessment (English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!

    3. If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.

    4. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually.

    Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

    That would be it from us - now we are waiting for your move

    Role Information: EN

    Studio: Keywords Studios

    Location: Americas, Canada

    Area of Work: Business Development, Player Engagement

    Service: Engage

    Employment Type: Permanent

    Working Pattern: Full Time, Remote

    See more jobs at Keywords Studios

    Apply for this job

    Keywords Studios is hiring a Remote AI Prompt & Language Specialist (INDONESIAN)

    Role overview:Candidate will be working with, testing, and training AI and will be responsible for building linguistic content that enables our client’s content moderation solutions to detect and classify a wide variety of online harms with cultural context.

    Responsibilities relating to Maintenance and Future Development

    • Building and maintaining their language of expertise in tools, using your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate, and context based.
    • Classifying words/phrases based on a defined taxonomy of online harms.
    • Reviewing chat data to ensure accurate classification and address misclassifications as needed.
    • Analyzing data for trends and creating classification improvement plans based on impact.
    • Identify and add vocabulary based on client requests, global issues, current events, and other trends.
    • Collaborating with the Client Success team to answer client questions and assist in tackling problems they may be facing within their communities.
    • Participating in developing new and better ways of detecting content intended to circumvent content moderation.
    • Support product testing when needed and identify and report product outages

    Responsibilities relating to AI

    • Data Generation
    1. Using various tools to curate and build datasets for evaluating and testing models and/or prompt effectiveness
    2. Labeling or analyzing data for our data scientists to assist in training AI
    • Red-Teaming
    1. Test for potential harms in new AI features, evaluate response, report results
    2. Work with internal teams to refine policy input for AI
    3. Contribute native language prompts to red-teaming library for future use
    • Quality Audits
    1. Label audit data provided
    2. Report results, identify areas of weakness and recommendations for improvement

    • Native level fluency (INDONESIAN)
    • You have an in-depth understanding of the cultural specificities that govern the usage of the language
    • Capable of following and executing deliverable according to a planning autonomously and on constrained timelines
    • Capable of documenting pertinent cultural information into a knowledge repository, you enjoy doing research related tasks
    • Capable of presenting your observations and information in a digestible format such as reports, presentations, or documents

    Technical skills:

    • Native speaker of required language (INDONESIAN)
    • Excellent written & spoken English
    • Computer literacy: Microsoft Office Suite, Google Suite

    Behavioural skills:

    • Communicative and outgoing you like to share your ideas with others
    • You enjoy working in a team but are autonomous and capable or driving your own work
    • You have strong critical thinking & decision-making skills
    • Willing and understanding that Trust & Safety roles imply being exposed to unpleasant content at times

    Bonus experience:

    • Moderation experience either professional or hobby
    • Experienced gamer
    • Studies in cultural fields for the locale (sociology, ethics, education, anthropology etc.)
    • Experiences related to inclusivity, child protection, or legal protection
      • 32-40 hours schedule per week, plus employee benefits, including health and dental care, when eligible.
      • Partnerships with STM, Telus, and BIXI (among others).
      • Employee Assistance Program.

    PHASES OF OUR RECRUITMENT JOURNEY:

    1. You send us your application with the resume.

    2. After reviewing your candidacy, we invite you to our online language assessment (Indonesian and English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!

    3. If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.

    4. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually.

    Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

    That would be it from us - now we are waiting for your move

    Role Information: IN

    Studio: Keywords Studios

    Location: Americas, Canada

    Area of Work: Business Development, Player Engagement

    Service: Engage

    Employment Type: Permanent

    Working Pattern: Full Time, Remote

    See more jobs at Keywords Studios

    Apply for this job

    Keywords Studios is hiring a Remote Create Solutions Architect - (Game Development & Art)

    Keywords Studios, the leading provider of technical services to the video game industry, is seeking a talented Solutions Architect to join their Create division team. The Create Solutions Architect (CSA) is responsible for the design and communication of service solutions for clients in the gaming industry, specializing in game development and art production.

    You will work closely with the Create Functional team both within the division as well as the Solutions teams in other service divisions as needed. One of your main focus areas will be to deeply understand the Clients’ requirements & how best to translate those needs into tangible value-based solutions that utilize all the appropriate service offerings within KWS (with a focus on Art and Game Development) to deliver best Client outcomes. You will also build close relationships and a deep understanding of the individual studios within the Create division, and be able to work closely with them to strategize “best fit” for the strengths and abilities of the studios themselves based on business needs and goals.

    You will be a critical link and interface between our Clients and our Keywords Studios. You will always look to create value that our Clients recognize, and identify and facilitate growth for Keywords Studios. You will work on opportunities generated by the Global Sales & Business Development teams as well as opportunities that come in-person directly or through the service line.

    As a member of the Create division, you will be working with the best and brightest in the industry on a global scale. With locations in over 20 countries, Keywords Studios provides a unique and exciting work environment for individuals who are passionate about the gaming industry. The company highly values diversity and empowers its employees to reach their full potential with a "can do" attitude. If you thrive on tackling new challenges and are excited about being at the forefront of the gaming industry, then this is the perfect opportunity for you.

    This role is flexible regarding location and we are open to fully remote, hybrid, or in-office - depending on your personal preference.

    Some of the cool stuff you'll be doing:

    During Business Development & Sales phase:

    This role will be Accountable for:

    • Creation of high-quality, solution-oriented Client proposals & presentations.
    • Understand the needs of the client and translate them in an effective way to the studios as a solution is being formed.

    This role will be Responsible for:

    • Actively engage with Keywords Studios Clients in collaboration with Keywords Studios Global Sales & Business Development
    • Understand Client business imperatives and objectives to define expected business outcomes
    • Define Client buying personas and create value maps.
    • Design solutions that fulfil complex value maps leveraging the full breadth of the Keywords Studios value proposition.
    • Build robust but flexible commercial business and pricing models and consult with Studio Leadership and division Direction to ensure P&L guideposts are maintained.

    This role will Support:

    • Cross-selling initiatives with existing Clients, working alongside the Strategic Client Business Partner, and Global Integrated Solution Architects (GISA), Division Solution Teams, and Global Sales & Business Development.

     

    During Development, Production & Operational Delivery phase:

    This role will be Responsible for:

    • Collaborate with Studios and Solutions Teams (if outside Create Division) to build a scalable target operating model with robust resource allocation & capacity to meet agreed KPIs and SLAs.
    • Work across Divisions and the wider Keywords Studios organization to create a credible onboarding and transition program that balances pragmatism whilst sensitive to the Clients’ expectations.
    • Proactive analysis of Client business performance working alongside Studio Account Managers and Business Development teams to co-develop improvement strategies and create solutions offerings based on leading market insight.

    This role will Support:

    • Cross-selling initiatives with existing Clients, working alongside the Studio teams, GISA’s, other Division Solution Teams, and Global Sales & Business Development.
    • Collaborate with other Service Line Architects to share information & develop best practices.
    • A minimum of 8 years experience within the games industry
    • Previous experience leading a department or teams in either Art, Production, Engineering, or Design would be viewed very favorably
    • Proven experience in the creation, coordination, and delivery of cross-functional solutions to customers or stakeholders
    • Good understanding of Keywords Studios different services, with proven experience in Art and Game Development
    • Strong understanding of the components of successful client relationships as well as studio relationships
    • Strong understanding of market trends, competitor activities, industry dynamics, and customer direction
    • High attention to detail and ability to deliver under pressure and to deadlines
    • Excellence in listening, negotiation, and presentation skills
    • Superb written and verbal communication skills
    • Action-oriented and persistent....a good sense of humor also wouldn't hurt!

    Keywords Studios provides very competitive compensation and benefits plans, however, the details will vary based on your hiring location. We would be very happy to discuss the details with you early in the process to ensure that we are able to meet your expectations.

    See more jobs at Keywords Studios

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    Keywords Studios is hiring a Remote Create Solutions Architect - (Game Development & Art)

    Keywords Studios, the leading provider of technical services to the video game industry, is seeking a talented Solutions Architect to join their Create division team. The Create Solutions Architect (CSA) is responsible for the design and communication of service solutions for clients in the gaming industry, specializing in game development and art production.

    You will work closely with the Create Functional team both within the division as well as the Solutions teams in other service divisions as needed. One of your main focus areas will be to deeply understand the Clients’ requirements & how best to translate those needs into tangible value-based solutions that utilize all the appropriate service offerings within KWS (with a focus on Art and Game Development) to deliver best Client outcomes. You will also build close relationships and a deep understanding of the individual studios within the Create division, and be able to work closely with them to strategize “best fit” for the strengths and abilities of the studios themselves based on business needs and goals.

    You will be a critical link and interface between our Clients and our Keywords Studios. You will always look to create value that our Clients recognize, and identify and facilitate growth for Keywords Studios. You will work on opportunities generated by the Global Sales & Business Development teams as well as opportunities that come in-person directly or through the service line.

    As a member of the Create division, you will be working with the best and brightest in the industry on a global scale. With locations in over 20 countries, Keywords Studios provides a unique and exciting work environment for individuals who are passionate about the gaming industry. The company highly values diversity and empowers its employees to reach their full potential with a "can do" attitude. If you thrive on tackling new challenges and are excited about being at the forefront of the gaming industry, then this is the perfect opportunity for you.

    This role is flexible regarding location and we are open to fully remote, hybrid, or in-office - depending on your personal preference.

    Some of the cool stuff you'll be doing:

    During Business Development & Sales phase:

    This role will be Accountable for:

    • Creation of high-quality, solution-oriented Client proposals & presentations.
    • Understand the needs of the client and translate them in an effective way to the studios as a solution is being formed.

    This role will be Responsible for:

    • Actively engage with Keywords Studios Clients in collaboration with Keywords Studios Global Sales & Business Development
    • Understand Client business imperatives and objectives to define expected business outcomes
    • Define Client buying personas and create value maps.
    • Design solutions that fulfil complex value maps leveraging the full breadth of the Keywords Studios value proposition.
    • Build robust but flexible commercial business and pricing models and consult with Studio Leadership and division Direction to ensure P&L guideposts are maintained.

    This role will Support:

    • Cross-selling initiatives with existing Clients, working alongside the Strategic Client Business Partner, and Global Integrated Solution Architects (GISA), Division Solution Teams, and Global Sales & Business Development.

     

    During Development, Production & Operational Delivery phase:

    This role will be Responsible for:

    • Collaborate with Studios and Solutions Teams (if outside Create Division) to build a scalable target operating model with robust resource allocation & capacity to meet agreed KPIs and SLAs.
    • Work across Divisions and the wider Keywords Studios organization to create a credible onboarding and transition program that balances pragmatism whilst sensitive to the Clients’ expectations.
    • Proactive analysis of Client business performance working alongside Studio Account Managers and Business Development teams to co-develop improvement strategies and create solutions offerings based on leading market insight.

    This role will Support:

    • Cross-selling initiatives with existing Clients, working alongside the Studio teams, GISA’s, other Division Solution Teams, and Global Sales & Business Development.
    • Collaborate with other Service Line Architects to share information & develop best practices.
    • A minimum of 8 years experience within the games industry
    • Previous experience leading a department or teams in either Art, Production, Engineering, or Design would be viewed very favorably
    • Proven experience in the creation, coordination, and delivery of cross-functional solutions to customers or stakeholders
    • Good understanding of Keywords Studios different services, with proven experience in Art and Game Development
    • Strong understanding of the components of successful client relationships as well as studio relationships
    • Strong understanding of market trends, competitor activities, industry dynamics, and customer direction
    • High attention to detail and ability to deliver under pressure and to deadlines
    • Excellence in listening, negotiation, and presentation skills
    • Superb written and verbal communication skills
    • Action-oriented and persistent....a good sense of humor also wouldn't hurt!

    Keywords Studios provides very competitive compensation and benefits plans, however, the details will vary based on your hiring location. We would be very happy to discuss the details with you early in the process to ensure that we are able to meet your expectations.

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    Keywords Studios is hiring a Remote AI Prompt & Language Specialist (RUSSIAN)

    Role overview:Candidate will be working with, testing, and training AI and will be responsible for building linguistic content that enables our client’s content moderation solutions to detect and classify a wide variety of online harms with cultural context.

    Responsibilities relating to Maintenance and Future Development

    • Building and maintaining their language of expertise in tools, using your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate, and context based.
    • Classifying words/phrases based on a defined taxonomy of online harms.
    • Reviewing chat data to ensure accurate classification and address misclassifications as needed.
    • Analyzing data for trends and creating classification improvement plans based on impact.
    • Identify and add vocabulary based on client requests, global issues, current events, and other trends.
    • Collaborating with the Client Success team to answer client questions and assist in tackling problems they may be facing within their communities.
    • Participating in developing new and better ways of detecting content intended to circumvent content moderation.
    • Support product testing when needed and identify and report product outages

    Responsibilities relating to AI

    • Data Generation
    1. Using various tools to curate and build datasets for evaluating and testing models and/or prompt effectiveness
    2. Labeling or analyzing data for our data scientists to assist in training AI
    • Red-Teaming
    1. Test for potential harms in new AI features, evaluate response, report results
    2. Work with internal teams to refine policy input for AI
    3. Contribute native language prompts to red-teaming library for future use
    • Quality Audits
    1. Label audit data provided
    2. Report results, identify areas of weakness and recommendations for improvement

    • Native level fluency (Russian)
    • You have an in-depth understanding of the cultural specificities that govern the usage of the language
    • Capable of following and executing deliverable according to a planning autonomously and on constrained timelines
    • Capable of documenting pertinent cultural information into a knowledge repository, you enjoy doing research related tasks
    • Capable of presenting your observations and information in a digestible format such as reports, presentations, or documents

    Technical skills:

    • Native speaker of required language (Russian)
    • Excellent written & spoken English
    • Computer literacy: Microsoft Office Suite, Google Suite

    Behavioural skills:

    • Communicative and outgoing you like to share your ideas with others
    • You enjoy working in a team but are autonomous and capable or driving your own work
    • You have strong critical thinking & decision-making skills
    • Willing and understanding that Trust & Safety roles imply being exposed to unpleasant content at times

    Bonus experience:

    • Moderation experience either professional or hobby
    • Experienced gamer
    • Studies in cultural fields for the locale (sociology, ethics, education, anthropology etc.)
    • Experiences related to inclusivity, child protection, or legal protection
      • 32-40 hours schedule per week, plus employee benefits, including health and dental care, when eligible.
      • Partnerships with STM, Telus, and BIXI (among others).
      • Employee Assistance Program.

    PHASES OF OUR RECRUITMENT JOURNEY:

    1. You send us your application with the resume.

    2. After reviewing your candidacy, we invite you to our online language assessment (Russian and English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!

    3. If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.

    4. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually.

    Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

    That would be it from us - now we are waiting for your move

    Role Information: RU

    Studio: Keywords Studios

    Location: Americas, Canada

    Area of Work: Business Development, Player Engagement

    Service: Engage

    Employment Type: Permanent

    Working Pattern: Full Time, Remote

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    Keywords Studios is hiring a Remote Social Media Manager - Videogames - Remote

    Please note the applications are open only to candidates based in UK, ideally in London.

    Digital Media Management (DMM), a Keywords Studios company, is a full-service social media agency that specializes in 360 campaigns for the entertainment, games, and consumer brands industries. DMM creates groundbreaking social-first marketing campaigns rooted in innovative strategy, and provides clients with community management, creative, video production, influencer, talent, and performance marketing capabilities.

    We are looking for a Social Media Manager based in the United Kingdom to join our fun and growing consumer products team. The manager will be responsible for creating and managing innovative and engaging social media campaigns, communicating with clients, keeping accounts organized and managing social media channels. The ideal candidate will have experience developing social strategies, building out content calendars, conceptualizing social creatives, and engaging with audiences on social media channels. The ideal candidate also will be in tune with regional trends, holidays and events within the United Kingdom.

    Responsibilities

    ●       Create and manage innovative and engaging social media campaigns

    ●       Ideate social media content buckets and creative

    ●       Strategize talent activations, sweepstakes/contests, and digital activations

    ●       Post content to all social media channels

    ●       Facilitate community management on all social media channels

    ●       Build out content calendars and create a timeline for each campaign

    ●       Write creative copy and adjust voice/tone from project to project

    ●       Participate in brainstorms for various campaigns across the company

    ●       Collaborate with the creative team to maintain the brand’s aesthetic

    ●       Administer reporting and analytics

    ●       Organize and manage paid media campaigns as needed

    Requirements

    ●       5+ years of experienceworking within the social media space, preferably within an agency environment.

    ●       Experience working across social campaigns for consumer products

    ●       Strong copywriting skills

    ●       Knowledge of paid social media

    ●       Excellent interpersonal and client communication/presentation skills

    Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.

    Phases of our recruitment journey:

    • You send us your application with your updated resume.

    • After reviewing your candidacy and if you meet the requirements, we invite you to our online assessment to better evaluate your written skills and your knack for content creation and Social Media management. Check your inbox to find the test invitation and keep your phone close!

    • Once you submit your test, the assessment will take approximately 3-7 working days to be evaluated.

    • If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. If successful then there will be a second/third interview with a Team Lead or an Operations Manager.

    • At the end of our journey (approximately end of May) - hopefully you will receive an offer and become our new Keywordian!

    Benefits:

    As a remote role, we offer flexibility and a nice work-life balance.

    25 days of annual leave plus UK bank holidays.

    Private medical and dental care.

    Equipment (PC or laptop, monitor).

    Additional benefits:

    ·       Group Income Protection

    ·       Group Life Assurance

    ·       Employee Assistance Program (EAP)

    ·       Enhanced Employer Pension Contributions

    ·       Cycle Scheme

    ·       Tech Scheme

    Company culture:

    Company culture you ask? Our company culture is casual, fun, and empowering. There is a lot of room for growth in this role! That’s right, no glass ceiling and room to learn.

     

    Digital Media Management is an equal opportunity employer. We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status. Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns.

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