The Account Manager is responsible for delivering revenue and driving growth in their territory for Twist Bioscience gene synthesis products. (S)he is accountable for delivering accurate revenue forecasts throughout the fiscal year, enabling the executive team to monitor business performance and drive decision making. (S)he is required to maintain knowledge of competitor products and their commercial strategies, identifying, and escalating their activities in a time bound manner. (S)he is also accountable for providing customer feedback on Twist Bioscience products in addition to identifying unmet customer needs that will enable the development of new and innovative products.

What You’ll Be Doing

 Job performance will involve a variety of activities including:

• Attain quarterly and annual revenue targets established from annual commission plans.
• Deliver accurate and timely forecasts for their territory.
• Develop and manage key relationships with new and existing customers at multiple organizational levels.
• Develop contingency and risk mitigation plans for their region as necessary.
• Develop and execute supply agreements to support new and existing business.
• Work collaboratively with operations to minimize time to revenue.
• Maintain CRM database with up-to-date information
• Represent the company at relevant trade shows.
• Maintain and raise awareness of the competitive landscape, provide customer feedback, and introduce new product ideas to internal partners.
• Follow regulatory and ISO 13485 requirements
• Additional duties as assigned.

What You’ll Bring to the Team

EXPERIENCE:

• Proven track record of delivering financial targets on a quarterly and annual basis
• At least 3+ years of experience of selling life science reagents and solutions. Knowledge of synthetic biology products and markets preferred.
• Experience with a custom or made to order business a big plus
• Businesses to business experience preferred, in particular, selling to pharma, chemical and/or Agbio organizations.
• Demonstrated technical knowledge of synthetic biology applications utilizing synthetic genes, pathways and organisms a necessity.
• A background in technical sales and support or product management is preferred.
• Application of Salesforce.com a prerequisite.

KEY ATTRIBUTES:

• Demonstrated drive, determination and self-motivation resulting in consistent achievement of financial results.
• Demonstrated scientific problem-solving skills.
• Demonstrated technical depth in synthetic biology applications and workflows.
• Positive external and internal relationship management skills.
• Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively.
• Strong communication and presentation skills.
• Proven ability to thrive in a start-up/ change oriented environment.
• Proven coaching, mentoring, team building and leadership skills.
• Proven as a strategic thinker, backed up by a track record of tactical execution.

 EDUCATION: 

 Bachelor's degree (B.A./B. S) from four-year college or university preferred in Biology or similar field.

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

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An overview of this role

The Sr. Global Travel & Expense Manager is responsible for managing all aspects of corporate travel for GitLab across the world.  The primary goal is to implement and oversee a seamless and cost effective travel program while adhering to company policies and budgetary constraints.  This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with various stakeholders.

We are seeking an experienced Sr. Global Travel & Expense Manager to lead our global travel and corporate credit card programs and policies. Reporting to the Head of Procurement, the Sr. Travel & Expense Manager will oversee the development, implementation, and maintenance of travel management company (TMC), negotiating contracts and managing relationships with travel partners, such as airlines, hotels, and car rental companies, and ensuring compliance with our Travel Policy. The Sr. Travel & Expense Manager will also oversee the corporate credit card and P-card programs. The Sr. Global Travel & Expense Manager should have excellent customer service skills and will collaborate with internal stakeholders and customers to resolve issues, drive cost savings, and promote safety and security.

What you’ll do  

• Lead and manage GitLab’'s corporate travel and expense programs and policies, including preferred travel vendors, travel management company, expense management partner, and company credit card program.
• Manage day-to-day operations of the travel program, including working with travel security platform and update and maintain the travel policy and information page in the GitLab Handbook.
• Implement processes and reporting to drive policy compliance.
• Measure and benchmark program performance to identify further opportunities for improvement.
• Analyze data to identify opportunities for cost savings and process improvements.
• Provide timely reporting on KPI’s, spend, savings, and other travel and expense metrics to internal stakeholders including executive leadership.
• Deliver reporting and analysis to support executives and finance teams in managing travel and expense budgets and achieving goals.
• Manage communications and change management related to program enhancements, policy changes, non-compliance, etc. 
• Work closely with Expense auditing team to ensure T&E auditing and other program support is delivered in line with agreed processes and SLAs.
• Negotiate the most cost effective global/regional/local arrangements with airlines, travel agencies, hotels,  car rental companies and corporate cards to ensure the company receives the best possible quality of products and services at the lowest possible cost.
• Maintain relationships with suppliers to ensure best-in-class service and competitive pricing.

What you’ll bring 

• 5 - 7+ years’ experience as a Global Travel Manager, or relevant Travel industry experience.
• Strong knowledge of industry leading travel and expense systems (e.g. Spotnana, Navan, Brex, AMEX, Concur, Egencia, Expensify, etc.).
• Proficiency in corporate card program trends and best practices.
• Experience with the design and implementation of corporate travel and expense programs.
• Proven track record of achieving travel category savings via sourcing, demand management and / or policy compliance.
• Excellent negotiation skills with the ability to manage and develop supplier relationships.
• Experience working with and servicing a global team.
• Top level customer service and communications skills.
• Strong leadership, project management, and organization skills.
• Demonstrated ability to influence and lead others while also working independently in a fast-paced work environment.
• Excellent judgment with ability to maintain high degree of confidentiality as it relates to sensitive financial transactions.
• Bachelor’s degree preferred.

About the team

The Sr. Global Travel & Expense Manager will be part of the Procurement team reporting to the Sr. Director of Procurement.  The GitLab Procurement team is highly driven towards process and spend efficiencies, influencing and developing strategic category and vendor relationship management. Our goal is to establish customer friendly programs and processes while driving efficient and strategic spend management.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.