LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Our global NetDevOps team is growing rapidly, requiring engineers to collaborate across US, EMEA, and APAC regions to support our datacenter and cloud environments.  This team focuses on the stability and reliability of our global infrastructure leveraging existing standards, processes, and automation solutions.  In this role you will serve as a domain expert in networking technologies and the supporting both datacenter and cloud infrastructure.

The Principal Network Engineer position is a Network Operational role during the US base hours of - Monday - Friday 10AM Eastern US to 6PM Eastern US. (7:30 PM IST to 3:30AM IST).

You will:

• Be required to work US hours shift and weekend on-call rotation.
• Excellent verbal and writing skills (English)
• Be highly focused and rapid response to incidents and requests.
• Have strong decision making skills in a high pressure, fast paced troubleshooting role.
• Support our global network infrastructure in a hybrid cloud environment.
• Implement changes, upgrades and preventative maintenance to infrastructure.
• Troubleshoot hardware, software, and vendor incidents to resolution and identify remediation improvements. 
• Develop and leverage automation and monitoring tools to maximize visibility and recovery.
• Collaborate in a global team on projects and operational efficiencies.
• Work from Hyderabad or Pune, India

You have:

• Strong working knowledge in configuring and troubleshooting routing protocols (BGP, OSPF, and static). 
• Experience with data center and cloud based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience with Arista and Cisco configurations and maintenance.
• Deep understanding of network protocols and services.
• Extensive experience in linux environments and enterprise distros
• Experience with firewall configurations,maintenance and security concepts. 
• Experience cloud technologies - GCP, AWS, Azure (GCP preferred)
• Experience with version control concepts and operations. (Git)
• Use of automation tools and modules (Rundeck/Puppet/Terraform)

   Preferred Skills

• Strong scripting skills and network automation concepts.
• Experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• Experience with cloud technologies and IaC deployments. 
• Experience with virtual and containerized deployments in both data center and cloud. 
• Experience with Kubernetes and GKE deployments and networking elements. (CNI, Itsio, Calico)
• Understanding of CI/CD pipeline components, support, functionality, and tools.
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Understanding the principles of an Agile development environment
• Understanding webhooks, API styles, HTTP Response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating ansible playbooks
• Experience with Jenkins and parameterization. 
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework
• Leverage model driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Understand the need to organize code into methods, functions, classes, and modules
• Experience with monitoring performance metrics and KPIs.

Benefits:

•  Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

 We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

 We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About the Role

You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat.  Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.  

Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must.  You should be comfortable handling complex technical issues and working in a fast-paced phone support environment.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will: 

• Respond to inbound customer requests for assistance through live channels (phone and chat).
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues 
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how: you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities. 
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Able to work flexible hours - nights and weekends a plus
• English and French fluency is a must.

About the role:

Samsara is looking for a smart, ambitious Sales Operations Analyst interested in helping to ensure the success of our enterprise sales organization. We are seeking people with a passion for helping others, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our growth and the success of our enterprise sales team. 

You should apply if: 

• You want to impact the industries that run our world:Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work:One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management, and support case responses
• Solve time-sensitive sales pain points in the moment to get deals across the line
• Own enforcement of sales processes and policies
• Work cross-functionally with internal stakeholders to support sales deals and implement new initiatives 
• Help administer sales tools, including Salesforce
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Problem-solving and analytical skills
• Attention to detail
• Comfortable working under time pressure and in ambiguous situations
• Can quickly adapt to changes in the workplace environment
• Ability to multitask and organize multiple priorities at once
• Strong written and verbal communication skills
• Bachelor’s Degree

An ideal candidate also has:

• 2-3+ years of previous Sales Support, or equivalent, experience
• 2-3+ years working with Salesforce

The Team

We believe in a future for everyone. As we engage directly in our communities, we must work from a shared place of trust. We know that our communities care deeply about how information is collected, used, and shared, and so do we. So when CZI builds products, supports grantees, makes venture investments, and purchases services from third-parties we consider their privacy and security and at every step of the process.

The Opportunity

We’re seeking a Technical Program Manager who will play a key role in priority enterprise-level initiatives, influence security across our organization, and drive the implementation of our Artificial Intelligence/Machine Learning strategy. We are looking for TPM with a proven track record of developing and shipping high-quality AI/ML technologies and services and integrating them into products and experiences. This role will have the opportunity to work closely with AI/ML engineers, AI/ML Scientists, Infrastructure Engineers, Product Experience members, and leaders across the organization. The role will help evolve a security program focused on enabling CZI staff while ensuring that we protect sensitive information in an active and robust environment while adhering to security measures applied to the Production Infrastructure (e.g. architecture, authentication, data usage policies). We’ve set out to build a unique corporate security program by closely working with our engineering and security teams together rather than relying on traditional enterprise structures and silos.

What You'll Do

• Partner closely and drive technical excellence with engineers, product managers, and others from CZI's technology teams to build flexible and robust security programs that continuously evaluate, track, and manage risks tied to architecture, infrastructure specifications, launch criteria, and test plans
• Serve as an internal champion and consultant for security and privacy, demonstrate end-to-end ownership of security and thought leadership across multiple teams, and influence program direction and plans
• Understand technology requirements, roadmap, dependencies, evolution, and develop a plan for mitigating risks and delivering features that meet the requirements across multiple products
• Stay current with the latest AI/ML research and technologies and assess their potential application
• Work cross-functionally to develop best practices and development processes in a quickly changing and dynamic environment, drive impact through the deployment of key initiatives, and garner adoption of those processes
• Communicate complex AI/ML concepts and results to non-technical stakeholders in a clear and concise manner
• Assess products and procedures for inclusion in CZI’s AI scaffolding and compliance with necessary requirements, standards, and information assurance
• Participate in on-call rotations for security incident response

What You'll Bring

• Technical program management, software engineering, or systems engineering experience
• Experience working on application security, product security, infrastructure security, or IT security
• Organized, methodical, and detail-oriented, with superior analytical and problem-solving skills
• Strong leadership skills, with demonstrated ability to lead via influence in cross-functional environments
• Excellent communication skills, in particular communicating technical concepts between audiences of varying backgrounds
• Demonstrated willingness to get your hands dirty and do whatever it takes to achieve the team's end goals

Compensation

The Redwood City, CA base pay range for this role is $178,000.00 - $267,000.00. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process. Pay ranges outside Redwood City are adjusted based on cost of labor in each respective geographical market. Your recruiter can share more about the specific pay range for your location during the hiring process.

Benefits for the Whole You 

We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible. 

• CZI provides a generous 100% match on employee 401(k) contributions to support planning for the future. 
• Annual funding for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.
• CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
• Paid time off to volunteer at an organization of your choice. 
• Funding for select family-forming benefits. 
• Relocation support for employees who need assistance moving to the Bay Area
• And more!

Commitment to Diversity

We believe that the strongest teams and best thinking are defined by the diversity of voices at the table. We are committed to fair treatment and equal access to opportunity for all CZI team members and to maintaining a workplace where everyone feels welcomed, respected, supported, and valued. Learn about our diversity, equity, and inclusion efforts. 

If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.

Explore our work modes, benefits, and interview process at www.chanzuckerberg.com/careers.

#LI-Remote

 

 

Who You'll Be Joining:   

The Mobile Platform team owns the core customer experiences and the overall quality and consistency of our iOS and Android apps. As the manager for the Mobile Platform team, you will be responsible for ensuring all mobile engineering teams across ecobee & Generac are productive in the shared mobile codebases by providing appropriate guidelines and governance. We need to balance the speed of releases, code maintainability, and product quality. You will have a significant influence on our overall strategy by helping define our future state, drive the system architecture, and establish scalable best practices.

How You’ll Make an Impact:  

As an Engineering Manager at ecobee, you will

• Foster a positive, supportive and inclusive work environment.
• Hire and develop a team of engineers & managers - providing coaching, mentoring, motivation, and technical guidance.
• Continuously improve engineering practices - balancing speed, quality, and business impact.
• Deliver high-quality, scalable software on time and on-budget.
• Lead execution of project plans, delivery commitments and risk mitigation.
• Build strong partnerships with cross-functional teams and contribute to the overall direction of the company.

 What You’ll Bring to the Table:

• Experience working as a senior engineer on mobile development teams. (Translates to roughly to 5 or more years of experience.)
• Experience as a manager of mobile engineering teams. (Translates to roughly 3 or more years of experience.)
• Expertise in one of both of Android and iOS native development. (Expertise in both is preferred, however expertise in one and demonstrable knowledge of the other works as an appropriate starting point for this role.)
• Experience working on mobile apps that have had to meet the challenge of scaling alongside large and growing user base.
• Experience delivering results in a fast-pace, demanding, high-stakes and sometimes ambiguous environment.
• Excellent communication skills, both written and verbal.
• Experience communicating with technical and non-technical stakeholders across multiple business units.
• Experience with agile and other program management methodologies.
• You proactively identify upcoming risks, issues and bottlenecks within your team and across departmental boundaries.
• You are a smart, curious, and analytical person with a bias for action.

Just so you know: The hired candidate will be required to complete a background check. 

What happens after you apply:  

Application review. It will happen by an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.  

Interview Process:

• Round 1: A 45-minute phone call with a member of Talent Acquisition.
• Round 2: A 1-hour virtual interview with senior members of our engineering leadership team.
• Round 3: A 1-hour virtual interview with senior members of the mobile engineering team.
• Round 4: A final 1-hour virtual interview with leaders from cross-functional teams you'll engage with regularly.