We are seeking an Infrastructure Architect. You will be integral in designing and optimizing our clients' infrastructure solutions, ensuring high performance, security, and scalability.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 7 years of experience in infrastructure architecture and design.
• Strong knowledge of infrastructure components including servers, storage, networking, and cloud services.
• Experience designing and implementing complex enterprise infrastructure solutions.
• Proficiency in virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
• Strong understanding of IT security principles and best practices.
• Ability to evaluate and recommend technology solutions that meet business needs.
• Excellent analytical and problem-solving skills.
• Strong leadership and communication skills.
• Relevant certifications such as TOGAF, AWS Certified Solutions Architect, or Microsoft Azure Architect are highly desirable.

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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Job Description

We are looking for an experienced Information Security Specialist to play a pivotal role in driving operational excellence and strengthening our information security processes. In this position, you will be at the forefront of developing, implementing, and maintaining high-quality security solutions that enhance our organization’s resilience. As a key member of our team, you’ll bring your technical expertise,  strategic insights, and hands-on support to ensure robust compliance and security practices.

This role is ideal for someone with a strong foundation in compliance strategy, risk management, and information security management systems. You will have the opportunity to work with cross-functional teams, lead impactful security initiatives, and directly contribute to our operational success and security posture. If you are passionate about information security and eager to make a meaningful impact in an innovative environment, we encourage you to apply.

Qualifications

Key Responsibilities

• Execute regular audits and assessments against internal policies to collect evidence, identify and mitigate compliance and security risks;

• Operate the Information Security Management System (ISMS) to ensure information security risk is managed within tolerance. Contribute to the development and evolution of the ISMS.

• Build and maintain an internal knowledge base and coordinate; coordinate with internal teams to respond to inquiries and questionnaires from customers.

• Provide advice to other teams at Jscrambler in respect of our information security posture, for example in respect of new contractual obligations

• Manage external compliance assessments. Monitor and report compliance status against policy to senior management.

• Be an active participant in developing the information security strategy along with associated policies and processes

• Provide information security subject matter expertise to other engineering teams

Experience and Qualifications

• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or a related field;

• 5+ years of experience in Information Security, Cybersecurity, Compliance Management or similar role;

• Expertise in the cybersecurity space demonstrating a strong understanding of the industry practices and standards;

• Proven ability to work autonomously and drive projects or initiatives to completion, consistently meeting deadlines while ensuring clear communication with stakeholders and relevant teams;

• Excellent verbal and written communication skills;

• Strong knowledge of PCI DSS is a plus;

• Fluent written and spoken English is required.

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Job Description

As a Hitachi Solutions D365 F&O Technical Architect  you will be responsible for:

• Participating in the initial phase of client projects leading technical workshops and providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning and application integration.
   
• Works with the customer and end users to define technical requirements.
   
• Leads Technical workshops and design sessions with the Customer and other ISV vendors.
   
• Ensures that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
   
• Fully understands the capabilities and limitations of the technical environments of the applications used by the enterprise.
   
• Makes sure the proposed gap resolutions fit in the overall architecture and business logic of Dynamics Ax and its modules.
   
• Aligns the RICEW (Reports, Interfaces, Conversion/Data Migration, Extensions) customization requests with each other. 
   
•  Performs the technical design for all RICEW components.

• Reviews technical architecture deliverables throughout development to ensure quality and requirements traceability.

• Has overall technical responsibility for the technical aspects of the project environments until system handover.

• Ensures that internal development guidelines are understood and applied by the development team.

• Identifies and communicates any cross-area or cross-release issues that affect other project areas.

• Ensures adherence to all quality management plans and standards by participating in quality management reviews.

• Validates the design with the stakeholders to ensure that the design satisfies the requirements.

• Ensures security practices are used and applied throughout the engagement’s lifecycle.

• Contribute to the development of Hitachi intellectual property and Packaged Services initiatives.

• Have a deep understanding of the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc.

• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines.  

Qualifications

• 5+ years of ERP technical implementation (AX 2009, AX 2012) and integration experience working with Enterprise clients.
   
• 1+ years of experience with Microsoft Dynamics 365 for Finance and Operations (Implementation and Consulting) with Enterprise clients and at least 3+ years of experience with Dynamics AX 2012.
   
• Minimum of two full lifecycle ERP implementations leading a technical workstream such as integration, data conversion or extension development.
   
• Good understanding of LCS (Life Cycle Services) and Azure DevOps.
   
• Experience in other technologies such as SQL, PowerBI along with good knowledge C# and the .Net framework. 
   
• Knowledge of end to end D365FO implementation.
   
• Experience with D365FO interfacing and integration.
   
• Knowledge in gathering technical requirements.
   
• Demonstrated experience with Microsoft Dynamics AX 2012 and Dynamics 365 for Finance and Operations in the following technical areas:
  • Data Management Framework (aka DIXF).
  • PowerApps, LogicApps, Common Data Service and other Azure Services including Azure Functions, Azure Blob and Table Storage, Azure Event Grid, Azure Service Bus, Azure API Management.
  • Understanding of Synchronous and Asynchronous integration patterns.
  • Extension approach to customization versus overlayering.
  • Role-based security design and customization.
  • Extensible Data Security.
  • Report development and Power BI.
  • Code build and deployment via Visual Studio Team Services and LifeCycle Services.
  • Understanding of Azure Licensing and Costing is a Plus.
     
• Excellent written and verbal communication skills.
   
• Good understanding of functional capabilities of D365FO:
  • Financials
  • Project Management and Accounting
  • Manufacturing

Your Background Likely Includes:

• Expertise in providing development solutions in a D365O environment.
   
• Experience with D365O in a Development role.
   
• Experience of at least two large scale ERP implementations.
   
• Adept at Business Requirement Analysis with a focus on reducing development effort.
   
•  Pre-sales experience is a plus.
   
• Excellent presentation and demonstration skills.
   
• Business process mapping, modelling and documentation knowledge;
   
• Participation/Interest in evaluating latest preview releases from Microsoft including Dual Write, RSAT.
   
• Bachelor's Degree, preferably in Computer Science, Information Systems, or related field.

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Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.

The Nitty Gritty

We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Role Overview and Objectives

The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner

The core objectives and responsibilities of the Service Desk Analyst include:

1. Ensure the best service for every request

2. Adhere to the prescribed process and procedures

3. Manage self-performance and support the team

Responsibility

The Service Desk Analystis responsible for:

· Maintain professionalism in all customer interactions, including escalations

· Address every request with an appropriate response (resolve or re-assign)

· To manage customer-related incidents ensuring a speedy resolution within the SLAs

· To assist the Field Technicians and NT Engineers in troubleshooting and resolution of problems

· To Assist in the Administration of Network Infrastructure

· Follow guidelines/script and ensure every customer interaction is quality compliant

· Log all requests and update the database as per the guidelines

· Maintain security of the network

· Keep manager updated on potential risks and performance deficiencies proactively

· Regularly updates product knowledge and technical skills using available resources

· Incorporate Datacom values into team interactions

Requirements

• Knowledge of Network Hardware including Routers, Hubs, and Switches
• Able to recreate and administer network infrastructure
• Proactive in ticket management
• Conflict resolution
• Results-oriented
• Prior experience in customer telephone support or service desk
• Experience in LAN topology and infrastructure
• Working in a constantly changing environment

Skills

• Tools usage
• Knowledge management center
• Work instruction document (SOP)
• Soft skills
• TS and problem resolution
• Written and spoken English
• 35 WPM
• Customer Service
• Empathy
• TS and problem resolution over the phone

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

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Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014 we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What your days might look like

The Information Security Analyst plays a key role in protecting sensitive data and ensuring the security of Employment Hero’s systems. This position is responsible for monitoring security events, conducting threat assessments, ensuring compliance with industry standards, and contributing to the overall security strategy. The analyst will support incident response, implement security solutions, and collaborate with teams to improve security practices.

As our Information Security Analyst, you will:

• Monitor and analyse security events using SIEM tools, addressing incidents promptly to mitigate risks, protect data, and maintain business continuity.
• Perform regular vulnerability scans, provide threat assessments, and develop remediation strategies to address security risks.
• Support security incident management through root cause analysis, documentation, and recommending remediation actions.
• Conduct cloud security reviews, ensuring alignment with security-by-design principles and mitigating risks in the cloud environment.
• Develop and maintain documentation for security procedures, fostering collaboration to share knowledge across the organisation.
• Review dark web mentions, data leak detections and compromised credential alerts to analyse develop and implement strategies to protect Employment Hero.

What you will bring

• Experience with security tools such as Endpoint Protection, SASE, GRC, MDM (Mac and PC), Email Gateway, IDP, WAF, and Phishing Training.
• Knowledge of ISO 27001, 27017, and 27018 frameworks, contributing to policy and procedure development.
• Hands-on experience with incident response, investigations, disaster recovery (DR), and business continuity planning (BCP).
• Strong technical background with the ability to assess and implement security solutions that align with business goals.
• At least 3 years of experience in a similar role.
• A proactive mindset with a focus on continuous learning, staying current with cybersecurity trends to enhance Employment Hero’s security posture.
• Self-starting with ownership and accountability, taking initiative and driving projects to completion.
• Strong collaboration and communication skills, confidently challenging ideas and engaging with stakeholders.
• Innovative and proactive in developing new ideas to improve the security framework.
• Industry certifications such as CISSP, CISM, or CISA are highly desirable.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/ 

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including: 

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.
• Employee Share Option Program: be an owner of Employment Hero.
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

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Job Description

We are looking for an IT Vendor Manager to join our growing team! in this role, you will be responsible for managing and optimizing relationships with technology vendors. You will be involved in evaluating vendor performance, negotiating contracts, and ensuring that vendor services meet organizational needs and standards. You will work closely with IT teams, procurement, and other stakeholders to ensure that vendor solutions are cost-effective, compliant, and aligned with the organization's strategic goals.

As an IT Vendor Manager, your duties and responsibilities will include:

• Establish a vendor strategy plan
• Partner with Brightspeed Procurement on vendor engagement
• Serve as the liaison and escalation point with top vendors and Brightspeed IT leaders
• Lead vendor monthly performance reviews meetings
• Manage vendor issues and action plans
• Maintain forecasts of labor and software spend
• Partner with Finance on managing vendor spend
• Work with Brightspeed leaders to assist them with procuring vendors or software
• Support vendor negotiations
• Plan future years vendor spend

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Information Technology, Business Administration, or a related field. Relevant certifications (e.g., Certified Professional in Supply Management (CPSM), ITIL) are a plus
• 3+ years of experience in IT vendor management, procurement, or a related role
• Strong analytical and problem-solving skills
• Excellent negotiation and communication skills
• Proficiency in contract management and vendor performance tools
• Ability to manage multiple projects and priorities effectively
• Knowledge of IT services and technologies
• Strong analytical and problem-solving skills
• Detail-oriented with a strong focus on accuracy
• Proactive and able to work independently
• Strong interpersonal skills and ability to build effective relationships
• Adaptability to a dynamic and fast-paced environment

BONUS POINTS FOR:

• Experience in negotiating contracts and managing vendor relationships

#LI-SS1

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Are you a tech-savvy problem-solver looking for an exciting new opportunity? Do you enjoy helping others? If so, we want you to join our team as an IT Support Specialist at GetResponse! Don’t think twice, just apply! 

Key Responsibilities: 

• resolving hardware & software issues reported by GetResponse employees 
• Active Directory & Office 365 administration 
• Windows Server administration (Hyper-V & Microsoft Azure) 
• MDM administration (Jamf Pro & Microsoft Intune) 
• maintaining  IT hardware in the office 
• maintaining SaaS & support services 
• participating in the onboarding processes for new hires 

You may be the perfect fit if you have: 

• 2+ year work experience in an IT Support or IT Helpdesk environment 
• very good knowledge of macOS, Windows 10/11 and Windows Server environment   
• ability to use knowledge bases and tools with technical acumen 
• ability to train users to work with new computer hardware or software 
• experience in network management 
• technical English language proficiency 
• excellent Polish language skill 
• very good social and communication skills (ability to handle large volume of inquiries) 
• driving license would be an asset

Salary range: 

• contract of employment: 6 100 PLN - 11 330  PLN gross per month 

Extra perks include:   

• we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely 
• home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space   
• private medical care for employees and their family members   
• employee referral program – up to 10 000 PLN for recommending a friend   
• corporate life insurance   
• employee pension program (PPE)   
• flexible working hours and no meeting days – we want to help you to adjust your schedule to your activities   
• wellbeing and mental health culture – mental health helpline, sport card, yoga classes etc.   
• modern equipment – most of our teams work on MacBooks   
• language classes   
• internal initiatives like webinars, knowledge-sharing sessions, and more!   

Apply and enjoy our recruitment process!  

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.

2. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.  

3. Final interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.  

4. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company! 

Magda is the recruiter responsible for this process – if you have any additional questions, feel free to contact her! 

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Job Description

Avery Dennison is seeking an experienced IT Business Analyst with strong Legal and technology expertise. As a member of the IT organization, you will work closely with the legal operations function in order to understand their business challenges, technology roadmap priorities, and define requirements for scalable solutions.

This role will require you to have strong experience with IT business analysis, project management, and stakeholder management. While this role will reside in the IT organization, the individual will partner closely with various teams including Legal, Enterprise Architecture, Sourcing and Finance among other functions to ensure solutions and systems are solving for a strong end-to-end experience.

Responsibilities:

• Collaborate closely with various departments, particularly Legal, to enhance productivity and business growth through digital solutions.

• Build and maintain strong relationships with business partners, process owners, and key users to help improve their business performance.

• Understand and communicate business needs, challenges, and impacts, particularly within end-to-end business processes.

• Conduct thorough analyses to identify gaps or opportunities, translate them into business and technical requirements, and support the design and implementation of IT system changes aligned with overall IT strategy.

• For smaller projects, manage project scope, deliverables, budget, and timelines, while providing regular progress updates to stakeholders.

• Lead system improvements and drive user adoption through close collaboration with process owners.

• Promote innovation by identifying and presenting new technology opportunities.

• Drive the continuous improvement of IT practices, processes, and tools.

• Ensure timely resolution of issues related to both internally supported and vendor-managed technologies.

Qualifications

• Bachelor’s Degree in a technical, quantitative, or analytical subject area. Or, work experience or advanced coursework demonstrating technical and analytical ability.

• 4+ years of relevant experience in an IT Business Analyst or IT Consultant role, preferably within a manufacturing industry

• Previous experience with systems supporting corporate legal processes (e.g. contract lifecycle management, contracts and NDA, IP management, knowledge management and eBilling) is preferred

• Strong organization and project/program management skills

• Extensive experience in gathering business requirements, functional requirements and technical requirements necessary for appropriately scoping a project

• Capable of working cross functionally to understand business processes

• Experience implementing enterprise software solutions

• Demonstrate a strong partnership approach, by effectively collaborating and communicating with clients across the organization

• Experience using data to back decisions and has strong storytelling abilities using data and metrics

• Experience working in a global organization across multiple regions and time zones

• Be able to translate business requirements into technical specifications

• Located in North America or (near shore) Latin America or WDC.

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Job Description

Candidate Requirement: Top Secret / Sensitive Compartmented Information (TS/SCI) with Full Scope Poly Clearance

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Pr. Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the technical expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on configuration vs. customization
• Support the engagements efforts for ITSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow ITSM Solution’s standard capabilities in their efforts to improve their IT processes.
• Lead customer design workshops focused on ServiceNow Platform and ITSM Solution technology
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

In order to be successful in this role, we need someone who has:

• United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Maintain skills / certifications on CIS-IRM and any other risk implementation certifications
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

Responsibilities

• Learn and gain deep expertise and knowledge in Avery Dennison’s Food Digital Solutions. 

• Setup of data instances in support of customer pilots and rollouts. 

• Stage, test and support software implementations and the analysis of the data that is collected.

• Lead customer facing presentations both virtual and in person, understanding use cases and ability to articulate key benefits

• Apply computer science, engineering, and mathematical analysis concepts and principles in the testing of software.

• Data entry and maintenance of detailed customer data

• Daily detailed analysis of collected data to garner insights and benefits realized.

• Develop training documentation for end customer use.

• Utilize modeling tools and equipment to establish operating data and evaluate results along with documenting business benefits for clear ROI.

• Participate in peer reviews, identify, track and repair defects.

Qualifications

• Bachelor's or Master's degree in Computer Science or a related technical discipline is required.

• 2 years of job experience in related fields.

• Proficient in Microsoft Office

• Strong oral and written communication skills 

• Strong Microsoft Excel knowledge with skill sets including, but not limited to data filtering, sorting, pivot tables, macros, charts, data validation, vlookup, and formulas.

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Description du poste

The opportunity

Reporting to the IT support group Supervisor, as an Analyst you resolve technical and process related issues and ensure and exceptional employee experience when leveraging all of our diverse tools and technologies.

What you do:

• Answers and investigates all Level-1 incoming requests from RCL Stores;
• Troubleshooting all hardware, software procedure issues reported by stores; 
• Makes use of Cherwell Knowledge base to ensure accurate resolution;
• Ensures calls and emails are answered in an efficient and timely manner;
• Analyses the problems reported and makes use of the ticketing system Cherwell to log all journals solutions and details;
• Escalate any store level issues that cannot be resolved to the ITSG coordinator for 3d party support;
• Follow up on the status of the open incidents; ensure that the issue is resolved in a timely manner and that all details are accurately noted in Cherwell for future reference;
• Contributes to knowledge base improvement with new findings and or suggestions;
• Process all account requests, hardware, and software requests and replacements;
• Participates in project deployment of new technology;
• Assists technicians in installing and configuring replacement equipment and restoring backups.

Qualifications

Who you are:

• Professional or College degree in Information Technology (or equivalent);
• One year experience as part of a call center (significant asset);
• Strong knowledge of Microsoft Office suite;
• Proficiency with Windows 7-10;
• Must have a thorough knowledge of IT systems - including hardware, software and telecommunications;
• Exceptional Customer service skills;
• Bilingualism is required (French and English – spoken and written);
• Be available to work on a rotating schedule (day, evening and weekend shifts).

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