Job Description

As a Service Desk Engineer, you are the point of contact for end users and their operational questions, requests, and problems regarding IT services (also applications). Within the Service Desk, you are responsible for first- line solutions to problems in the IT services.

You are responsible for keeping the work environment of the end users productive. The tickets are coming in via different communication channels like phone, chat, and the helpdesk portal. If the ticket cannot be resolved, you will triage it to the right resolution group and make sure the customer’s request is solved.

What you will do

• Supporting users by telephone, chat, portal in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

Qualifications

Who are you

We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

• Excellence communication skills both oral, writing and listening in English.
• Bachelor degree in Computer Science or demonstrable experience, with focus on Microsoft technologies. Knowledge on Active Directory and O365 Apps are a must. Knowledge on Entra ID, Intune and ITIL are very good to have.
• At least 2-3-year experience in a similar position.
• Highly service oriented to ensure a high customer satisfaction.

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Job Summary:

We are seeking a highly skilled and motivated Infrastructure Manager to lead and manage our Infrastructure Operations (InfraOps), Application Operations (AppOps), and Site Reliability Engineering (SRE) teams. This is a pivotal role within our engineering department, tasked with ensuring our platform's reliability, scalability, and security while fostering a high-performing team culture.

The ideal candidate will bring a strong technical background in infrastructure and operations management, coupled with exceptional leadership and organizational skills.

Main Areas of Responsibility:

1.   Team Leadership and Development

• Lead and mentor three teams: InfraOps, AppOps, and SRE.
• Recruit, develop, and retain top talent to ensure a high-performing team.
• Foster a collaborative culture with a strong focus on accountability, innovation, and continuous improvement.
• Define team goals and KPIs aligned with organizational objectives.

2.    Infrastructure Management

• Oversee the design, deployment, and maintenance of scalable, reliable, and secure infrastructure.
• Ensure compliance with uptime SLAs (99.99%) through proactive monitoring and incident management.
• Drive automation initiatives to reduce manual work and improve efficiency.
• Manage capacity planning and cost optimization strategies.

3.    Application Operations (AppOps)

• Ensure the seamless operation of deployed applications and services.
• Optimize application performance and reliability, working closely with engineering teams.
• Oversee release management processes to minimize downtime and ensure smooth rollouts.

4.   Site Reliability Engineering (SRE)

• Implement and uphold SRE practices to enhance platform reliability and scalability.
• Oversee observability initiatives, including logging, monitoring, and alerting frameworks.
• Drive post-incident reviews to identify root causes and implement preventive measures.

5.    Security and Compliance

• Collaborate with security teams to enforce best practices across infrastructure and applications.
• Ensure compliance with industry standards and regulations (e.g., ISO 27001, GDPR).

6.      Cross-functional Collaboration

• Work closely with engineering, product, and business stakeholders to align infrastructure initiatives with organizational goals.
• Serve as a point of escalation for critical infrastructure and operational issues.

Qualifications and Skills:

Educational :

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Technical Experience:

• Proven experience in infrastructure management, operations, and SRE practices.
• Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong knowledge of automation tools (e.g., Terraform, Ansible, or similar).
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
• Hands-on experience with CI/CD pipelines and DevOps best practices.

Leadership Experience:   

• 5+ years of leadership experience managing multiple teams.
• Proven ability to develop and implement team strategies aligned with company goals.

Soft Skills:

• Exceptional problem-solving and decision-making abilities.
• Strong interpersonal and communication skills.
• Ability   to thrive in a fast-paced, dynamic environment.

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Job Description

This role is important for driving strategic planning, maintaining documentation standards, and implementing process improvements. You will also facilitate collaboration across Data Enrichment & Analytics organization to support understanding of organizational goals.

Important Responsibilities

Strategic Planning & Road mapping

• Lead the execution, and continuous improvement of roadmapping processes

 • Enhance understanding, visibility, and collaboration across teams through roadmaps

 • Facilitate planning workshops and brainstorming sessions using collaborative tools

 • Prepare monthly leadership reports tracking main programs and progress. Documentation & Governance

• Establish and maintain documentation best practices using Confluence.

 • Maintain technical and process documentation to ensure knowledge transfer.

• Implement governance practices to maintain operational continuity and organize information for easy access.

Process Improvement & Innovation

 • Implement process enhancements to boost team efficiency and productivity.

 • Use Generative AI tools to improve planning, analysis, and execution processes.

• Champion continuous improvement programs across the organization and analyze existing processes to recommend optimization solutions.

Agile Practices & Project Management

• Support Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives.

• Collaborate with the Scrum leader to uphold Agile best practices.

 • Oversee project tracking and documentation in Jira, facilitating team communication and collaboration.

You will report to theDevelopment and Operations.Director Senior.

Qualifications

Education:Bachelor’s degree in business, Information Systems, or a related field, or equivalent experience.

Experience:

·       2+ years as a Business Analyst in a data-focused environment.

·       Proficiency in Confluence and Jira.

·       Experience with roadmapping and prioritization methodologies.

·       Understanding of Agile practices and Scrum frameworks.

Technical Skills:

·       Confluence on documentation management.

·       Jira for project and task management.

·       Experience with Generative AI tools for process optimization.

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Job Description

ROLE AND RESPONSIBILITIES:
• Analyze business requirements to develop technical network solutions and standard
frameworks.
• Provide deep expertise in network design conceptual, proof-of-concept, and network
deployment mythologies.
• Develop a strong working relationship with engineering, manufacturing, and cross IT
functions.
• Partner with cyber security to detect, prevent and defend security network vulnerability.
• Troubleshoot complex network issues related to routing, switching, and wireless
infrastructure.
• Provide technical expertise and fully engage during P1/P2 network escalation.
• Engage with external vendors on technology evaluation and recommendation.
• Hands-on experience with large SD-WAN and Aruba Wireless deployment.
• Knowledge of Airwave and Aruba Insight for wireless network visibility.
• Extensive familiarity with Cloudflare and Infoblox DNS & DHCP services.                              • Extensive knowledge and experience in routing and switching especially with Arista and Cisco products and services

Qualifications

• Minimum 10-15 years’ experience working with multi-vendors technologies including
routing, switching, wireless and security.
• Data Center, Campus, Manufacturing, Engineering Network Design and Deployment
• Ability to execute in a methodical manner to gather, document, and present specific
requirements as well as articulate technical solutions.
• Exceptional documentation skills that can clearly articulate technical designs, issues and
constraints, procedures, and network assessments.
• Strong analytical and problem determination/resolution skills.
• Excellent presentation and communication skills regarding technical and non-technical
concepts
• Excellent interpersonal skills and the ability to establish professional working
relationships with varying levels of both business and technical personnel.
• Self-directed to complete tasks in both a professional and timely manner with minimal
supervision.

SKILLS AND REQUIREMENTS:
• Expert understanding of network design practices from small office to large campus.
• Expert understanding of multiple public cloud services and advanced networking
services.
• Comprehension of network security isolation and protection mechanisms.
• Understanding of leadership concepts as they pertain to mentoring and managing for
performance.
• Demonstrated performance in a large-scale enterprise technical work environment with
minimum of 6 - 8 years of direct industry experience in Network Routing, Switching,
Wireless, and Network Security.
• Experience working in an operations and architecture team for a minimum of 8 – 10
years.
• The ideal candidate will have expertise in Router, Switch, Wireless, Firewalls, Load
Balancer, VPN, DNS, DHCP, NTP, TACACS, RADIUS, and Packet Analysis, etc.

EDUCATION:
Candidates should have a desire to gain technical skills through advanced certifications
(CCNP/CCIE/Aruba and CWNP Wireless) or other similar achievements.
• Cisco certifications or equivalent experience is required
• Bachelor’s degree or 10 – 15 years equivalent experience

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Only XR Extreme Reach empowers brands and agencies to streamline workflow and unify insights across every aspect of video advertising. We’ve transformed TV ad operations industry-wide into a highly efficient, cloud-based, connected ecosystem. Now with TV advertising racing at internet speed, we’re leading the industry. Welcome to true video convergence. 

But what we all have in common, what each of our 1,000+ team members in offices across the world share, is an all-encompassing drive to do whatever it takes to overcome any obstacle, to exceed expectations, and create fanatical advocates – within our clients and ourselves.   

XR Extreme Reach is looking for individuals who want to make a difference. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking. 

If this sounds like you, then we should talk! 

We are looking for an IT Engineer Level 1 to join our Corporate Support team in our Budapest office. The IT Engineer brings a more experienced and technical focus to the team, including the ability to methodically and logically solve complex IT technical challenges.  Reporting to Corporate IT Management and working in collaboration with the Technology team, the IT Engineer supports both internal and external clients. As a member of our IT Corporate Support team, this positive, self-driven, and can-do person concentrates on the following areas: 

People and Technology Support 

• Friendly and knowledgeable diagnosis of user technology issues 

• New user setups and technology with indoctrination/training 

• Trouble tickets triage and management 

• Flexibility to offer support outside of regular hours, including evenings and weekends. 

• Creation and Maintenance of Checklists, Knowledge Base Articles & Technical Procedures 

• Travel may be required to support facilities or data center activities 

Engineering Focus 

• Ability to find solutions to solve more difficult problems 

• Demonstrated expertise in Windows Active Directory support including replication troubleshooting, advanced knowledge building and supporting Group Policies, security groups, and working in a multiple-domain, multiple-trust environment 

• Demonstrated experience in supporting local LANs including troubleshooting DNS, IP and switch issues 

• Interest in expanding skills in additional technical subjects including AWS WorkSpaces, EC2 supporting Microsoft SQL infrastructure, and scripting tools with a focus on PowerShell 

Responsibilities 

• Providing day to day support for both hardware and software including desktop support (PC/MAC), telephony, mobiles, email and applications support for both office and remote users 

• Using a help desk system for incident management and escalation 

• Proactively document all works into knowledge base 

• Open technical cases with hardware & software vendors to resolve problems 

• Liaise with other IT Teams for problem resolution and escalations 

• To spot and report where improvements can be made 

General Software support 

• Desktop OS and Business Applications, including; Windows 11/ Mac OS X 13 and above 

• Microsoft 365 Apps including Outlook, Word, Excel, OneDrive 

• Microsoft 365 Collaboration tools including Teams and Teams Calling 

• Installation, Upgrades, Testing, Troubleshooting, Automation, and Optimization 

• Remote Viewing and Support Applications 

• Data Backup and Recovery Applications 

General Hardware support 

• Out-of-box Setup, and Equipment Break down, Packaging, and Shipping 

• Laptops, Desktops, Printers, Servers, Networking, and Appliances 

• Setup, Support, Testing, Upgrades, Troubleshooting and Repair 

Networking support 

• Network Wiring and Physical Connectivity 

• Switches and Wireless Access Points 

Security Awareness 

• Knowledge of cybersecurity best practices and experience with security tools could be valuable, especially in a corporate environment. 

Education/Experience Required 

• 5+ years' experience in a related field 

• Strong problem solving, organization and analytical skills 

• Outstanding people skills – Positive, Flexible and Adaptable 

• A team player who can work with clients in a professional manner 

• Excellent verbal and written communication skills 

• Ability to prioritize and multitask in a fast-paced environment 

• Strong working knowledge of Microsoft Windows, Apple macOS, Microsoft Office 365, Windows Active Directory 

• Ownership of issues through to completion 

ER Culture & Why You Will Love Working Here 

• XR has 23 offices worldwide and teams spread throughout the US, EMEA and APAC, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal 

• It is our belief that the better we work together to help our clients achieve their goals, the more successful XR will be  

• Our leadership is provided a great deal of autonomy and freedom in their individual roles, they are encouraged to be self starters and to continuously develop their skills 

• Feedback from internal Employee Engagement Surveys cites the People, Teamwork and Flexibility as the most rewarding aspects of working at XR. 

• We are a supportive and collaborative culture that values multiple perspectives, fresh thinking and is dedicated to DEI 

• XR celebrates diversity of ideas, people and experiences  

• Generous PTO, flexible work schedules and hybrid working arrangements create a rewarding work-life balance 

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At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com We are seeking a highly skilled and experienced IT Support Managers to oversee first and second line support across our studios, globally. This will be via a follow-the-sun model across the time zones to allow a continuous escalation point for the business. The successful candidates will be responsible for overseeing the delivery of IT Support across our locations in a collaborative manner, whilst ensuring our team is providing an efficient and effective service to our internal users. This is an excellent opportunity for an experienced IT Support Lead or Manager with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Global Service Delivery Director and will involve working closely with colleagues to deliver a seamless service to our users.

Scope of Responsibilities:

• Create a location strategy for Support taking into consideration the need for 24/7 support that follows the sun.
• Drive an automation first, shift left mentality working across all IT teams.
• Create a strategy for centralized Service Desks for first line support.
• Align with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.
• Utilize Knowledge Management to drive forth automation.

Full scope of tasks including but not limited to:

• Manage and develop the local IT support teams, ensuring that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
• Collaborate with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
• Deliver weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
• Ensure that all IT assets in the local offices are managed and maintained to a high standard.
• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
• Provide regular progress reports to senior management and stakeholders
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.
  

• A strong command of English and German (at least B2 level)
• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.
  

• Medical package
• MyBenefit Cafeteria Platform
• Employee Assistance Program
• Parking space
• No Dress Code
• Free hot and cold beverages
• Chill zone

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We are seeking an Infrastructure Architect. You will be integral in designing and optimizing our clients' infrastructure solutions, ensuring high performance, security, and scalability.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 7 years of experience in infrastructure architecture and design.
• Strong knowledge of infrastructure components including servers, storage, networking, and cloud services.
• Experience designing and implementing complex enterprise infrastructure solutions.
• Proficiency in virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
• Strong understanding of IT security principles and best practices.
• Ability to evaluate and recommend technology solutions that meet business needs.
• Excellent analytical and problem-solving skills.
• Strong leadership and communication skills.
• Relevant certifications such as TOGAF, AWS Certified Solutions Architect, or Microsoft Azure Architect are highly desirable.

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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Job Description

We are looking for an experienced Information Security Specialist to play a pivotal role in driving operational excellence and strengthening our information security processes. In this position, you will be at the forefront of developing, implementing, and maintaining high-quality security solutions that enhance our organization’s resilience. As a key member of our team, you’ll bring your technical expertise,  strategic insights, and hands-on support to ensure robust compliance and security practices.

This role is ideal for someone with a strong foundation in compliance strategy, risk management, and information security management systems. You will have the opportunity to work with cross-functional teams, lead impactful security initiatives, and directly contribute to our operational success and security posture. If you are passionate about information security and eager to make a meaningful impact in an innovative environment, we encourage you to apply.

Qualifications

Key Responsibilities

• Execute regular audits and assessments against internal policies to collect evidence, identify and mitigate compliance and security risks;

• Operate the Information Security Management System (ISMS) to ensure information security risk is managed within tolerance. Contribute to the development and evolution of the ISMS.

• Build and maintain an internal knowledge base and coordinate; coordinate with internal teams to respond to inquiries and questionnaires from customers.

• Provide advice to other teams at Jscrambler in respect of our information security posture, for example in respect of new contractual obligations

• Manage external compliance assessments. Monitor and report compliance status against policy to senior management.

• Be an active participant in developing the information security strategy along with associated policies and processes

• Provide information security subject matter expertise to other engineering teams

Experience and Qualifications

• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, or a related field;

• 5+ years of experience in Information Security, Cybersecurity, Compliance Management or similar role;

• Expertise in the cybersecurity space demonstrating a strong understanding of the industry practices and standards;

• Proven ability to work autonomously and drive projects or initiatives to completion, consistently meeting deadlines while ensuring clear communication with stakeholders and relevant teams;

• Excellent verbal and written communication skills;

• Strong knowledge of PCI DSS is a plus;

• Fluent written and spoken English is required.

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